The fact that I only received half my order was only part of the problem. It took forever for me to find out when my order would be shipped. Now that I have received half my order, I have been unable to get anyone to respond to multiple email requests. You cannot call them. Their "chat" feature is useless, as it is unmanned and no one ever gets back with you. This was my first experience with them and I will not be ordering from them again. BEWARE!