I simply tolerate Artbeads because it carries items I like but that I can't find elsewhere. The site itself is very slow, the result of an "upgraded" design a few years ago. But worse, customer service is the pits. Frustrating, time-consuming, irritating. Every time I place an order, I just hope there will be no problem. If I ever find the supplies I like elsewhere, that'll be it for me at Artbeads.