The customer service guy (checked the warehouse, they don't have a warehouse) told me they were shipped that morning. (in 15 reviews)
At first, I was reluctant to order anything from them. (in 48 reviews)
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terrible... ordered a hood and it came in wrong hood and damaged from the vendor then andys is trying to fight with me telling me thats what I ordered after sending them pictures of my receipt and of the hood. I should have read the reviews before buying they suck!!!....
update- Things have been resolved they have made everything right by me
First off i ordered a windshield banner , the one they showed on there website advertised, its a vortech supercharger decal, supposed to be dark silver, first off it costed more to ship the item then it did to buy it. over 2 weeks never received after multiple calls and emails. they didnt even carry the item they had to send off to someone else, i could have done that. why did i pay 16$ in shipping for a item that costs 2$ at most to ship and wait 2 weeks,!! Stay away from these guys!!!!!
I ordered on line an item listed by Andy's and proceeded to checkout. At no point did it say ( not in stock) or months to deliver. That was 6/20. On 6/22 I received a notice the item had not been shipped and billing to my PayPal account had stoped. I moved on and purchased the needed item from others. Then over 30 days latter up pops the devil. They took Andy's canceled transaction money from my bank. Yes PayPal did this for Andy's. Andy's then shipped a broken auto guage lens . Yes broken 1" across the speedometer @ 12:00.
No I have not contacted Andy's , as a buisness owner of 40 years they are a text book example of bad news! I will never allow them acess to take money from me again.
1. They sell items they don't have and can't have drop shipped by manufactures.
2 They take orders and don't tell you if the item is out of stock , when proceeding to checkout . Just get your credit information for future authorizations.
3 They think you order and can wait to receive your order until they decide to ship.
4. They sell broken defective items @ high prices higher than almost every other parts company.
Don't order from these people, move on to the next seller of the item . You will be glad you did and pay less and get it quicker!!!!!
Order from them twice, both times they emailed back 2days later saying, " we dont have that part anymore". My case is currently open with Paypal. I ll get refunded one way or the other. But this place is a complete joke and should not be taking seriously.
lesson learned i guess. i just ordered a full bodykit for 240sx! havent recieved any email or anything and money was already withdrawn from my account!!! i am not looking forward to any of the bull$#*! they are bout to try and feed me! my car goes into body shop 2Maro for paint! whats the best way to get a refund and cancel the order a.s.a.p???
Ordered ram air hood for my 2002 firebird.received order after 2 weeks and the delivery truck driver calls me to say they cant drop it off to my house?? Had to rent a truck to meet off highway to get it home. Just to find out it cant be installed. This hood like my child molded it from a play ground. Imaginary workshop...the screws were wrong..couldnt swap parts from original hood. A total waste of my time and money...$399 in the wind.....
THIS PLACE IS BAD WITH BUSINESS. I ORDERED THREE ITEMS AND SPENT OVER $800.00! SO I ORDERED A SET OF SPEC-D LED TAIL LIGHTS, A SET OF SPEC-D PROJECTOR HEADLIGHTS AND A DURAFLEX R-34 FRONT BUMPER FOR MY 04 NISSAN SENTRA SER SPEC-V. Had no problems with tail lights! The headlights are discontinued (why are they available on there web site then) had to settle for another style and wait three weeks for them (on back order) and upon receiving and installing found it to have a defective headlight bulb! (Had to replace with money out of my pocket)The bumper I received was damaged! Paid over $200.00 for shipping On just the bumper and had to walk to the front of my neighborhood and carry it home in windy -20° Buffalo weather because the shipping company was afraid to drive there eighteen Wheeler into my neighborhood (narrow streets and low wires was there excuse) even though I told them I've seen eighteen wheelers deliver in my neighborhood before! my girlfriend and I walk down grab it and get home quick as possible to get out of the nasty weather to find a sticker on the box that says inspect before receiving so I contact Andy's and explain and they said it even said to do so in the email. I never received an email or any information about the bumper I didn't even know it was being shipped until the shipping company called saying they can't deliver it! (recieved emails on both headlights and tail lights saying they are shipped but nothing for bumper) So instead of having to go threw a whole claims process with Andy's and the delivery company (who knows how long that process would take) so I spent even more money out of pocket to have the cracked fiberglass of the bumper repaired and andysautosports.com didn't even offer a partial refund or discount for any of the damage or inconvenience! DO NOT WASTE YOUR TIME WITH THIS PLACE!!!
I ordered an oem direct fit catalytic converter for my car. They contacted me to let me know it would be later than advertised and I was fine with it because they made an effort to let me know which I thought was great. I even recived the item earlier than expected. Come to find out I ordered the wrong part. I contact them to start the return process which they explained to me the 15 percent Re stocking fee. I was bummed but understood it was a mistake on my part. What I ordered cost me 227.07 so after 15 percent taken away from it was supposed to recived 193. I then get an email after I just spoke to someone that I would only recived 167. I was confused because I just some to someone. I called the the place and spoke to what I belive was the same rep. She then told me it was her mistake she did not mention the 15 dollar shipping fee. I did not know I would be charged that because I got the item free but then it would be 178 that I would recive. She said she would mark it down so I could get my money back and and not be contacted anymore. By that time it is already past the 3 to 5 business days and I have now recived another email stating that I will only recive 164. I am fed up with this company not being organized and and sending me emails with exclamation marks as if in a menacing way. I will not order from them anymore. Seems like they are in need of the extra dollars. If I'd looked at the other bad reviews I wouldn't be here
just like everyone elses complaint. I ordered a part 10 days ago. Called today to check status and hey said hasnt shipped yet?? So wait, I payed them 10 days ago and the part didnt ship yet??? And to boot, the lady said it was in stock!! LOL!!
What a joke!! Stay away people!!!
AND, 1 star is too much!
In December of 2010 I ordered 4 creeper wheels for $10. The shipping cost was to be $15. Oh well. Two weeks later I emailed them about why my order wasn't shipped. No reply. One week later I called them about my order. The customer service guy (checked the warehouse, they don't have a warehouse) told me they were shipped that morning. The next day no email with my tracking number. One week later I called again about my order, he said Dorman didn't ship them . I told him I might cancel the order, ho told me to go ahead. Really. One week later, I called again ( 4 weeks after I placed the order), customer service guy told me more bull so I canceled the order. If you use these guys, go over their mission statement with them first, if you can catch one of the 4-5 employees.
Always, ALWAYS, REMEMBER TO CHECK THE COMPANY REVIEWS BEFORE PURCHASING FROM A COMPANY! I ordered a simple rear view mirror for a mustang on October 9th and just received an email from them stating that they contacted the supplier and it will be shipped early in December. What takes over two months to get a rear view mirror? They charged my credit card the full amount the minute I ordered it. I could have driven to California to pick it up quicker! They say they will refund my money but that remains to be seen. Check the many many one star reviews on this company prior to purchase. I suspect it would be a lot less, however one star is the least you can give. How do they stay in business?
Ordered a harness bar, price appeared to be good, 95$. Next thing you know its up to 140$. They charge 25$ to ship within the Bay Area:( Contacted customer service and was treated poorly. I would not ever deal with these people ever again. With as much competition there is they need to figure out what customer service is. They just suck.
I ordered aftermarket tail lights for my 2003 Ford F150 Supercrew only after I had been assured that the tail lights I wanted would fit the body style of my truck. Once they actually arrived, I found out that they had sent me lights for a Flareside which fit slightly different than the lights on a Supercrew. I immediately contacted them and asked why they didn't fit. They claimed that they would be contacting the supplier to find out why. It took over a month for them to get back to me despite me emailing them numerous times. I told them that I wanted to return the tail lights as I couldn't use them due to them sending me the incorrect lights. They told me they had to contact the supplier again, which was Spyder Auto. I then emailed Spyder Auto myself and received an answer within 3 days. Andy's Auto Sport still has not gotten back to me after another month and a half and I have been back and forth with Spyder Auto numerous times since then. Pretty sure Andy's Auto Sports is only around because they screw over their customers and then just forget about them. So now I have a decent amount of money (for me) sitting in my closest as I cannot use them while I wait for an answer from them, if it will ever come.
Do NOT order from this company unless you want to be screwed over and ignored if you have any sort of issues, don't be tempted by the prices because trust me, it is definitely not worth the frustration and waste of time/
Tip for consumers: Stay away from this company, they'll screw you over and ignore you until they feel like sending a reply off to you that won't help your case in any way.Ask Curtis about Andy's Auto Sport
I should have read the reviews first. What a scam outfit.! After ordering my part which
Andy's site said it would fit perfectly; NOT SO...didn't even come close. After MANY not just several e-mails and phone calls; the rep said he would send a return label and instructions......NEVER HAPPENED ! I,m only out $21.00 and a useless part. I feel sorry for the others who have had also a terrible experience. All I can say is "BUYER
BE WARE ! ! ! ! !
Do yourself a favor and do not waste your time with this horrible company. I actually gave them a chance, despite reading reviews, and that was a huge mistake! I ordered a bodykit and fenders from them and I was informed that it'll be arriving within 3-4 days because I have a California address. 4 days later I called them to follow up to find out about the status of my order. Of course as expected, nothing has happened; it was still in their warehouse not delivered and the fenders would be shipping out 2-3 weeks later. The customer rep asked me if the sales rep talked to the company to ensure that the kit/fenders were on stock and available. So now I'm supposed to make sure that they do their job correctly? These guys will tell you want you want to hear but when it comes to actually doing the right thing and their job, they are horrible. No apologies given whatsoever, so I cancelled that order. Now let's see if that even goes through. Please, if you are reading this, do NOT waste your precious time and money to invest in a company who does not give a crap about you. I'm a patient individual and will give people chances; I gave them a chance, so now from experience, I'm telling everyone DO NOT do anything with this company!!! Yes they're cheap; but you get what you pay for...
One star is too many. They totally suck!! No customer service, press 4 for customer service and wait on hold for 20 min. (my break is 15min at work), but press 3 for sales and get someone every time.......Only that person will NOT help you with your already placed order. Where is the customer service in that?
After all week waiting and calling the last two days to check the status of my order, they told me my product was discontinued and the guy wasn't sure when they would get around to refunding my money>
placed a $180 order for tokico blue struts, received an email with confirmation etc. About 2 days later i receive another email saying there is no estimated time arrival. Acouple weeks go by and i figured i'd call was on hold for about 15mins and the woman gets on and tells me they dont have them in stock and they dont know when they will be getting more in. I asked the woman when they were planning on telling me this as i am waiting on the parts to install.........Ridiculous if i never called they would have just left me in the dark waiting....DO NOT DEAL WITH THIS COMPANY, HORRIBLE CUSTOMER SERVICE AND SUPPORT. I DIDNT EVEN GET AN APOLOGY
This site is a total scam! We ordered a light 3 weeks ago and it has been sent to every state including right up the road from our address but hasn't made it here. Can never get anyone to answer on the phone line except the " place an order line" who transfer you so quickly you don't have time to protest. Then you are placed on hold for "the next available representative" that you never get, well at least after 30 mins on hold we gave up. Unfortunately we didn't read the reviews first but now we now it is futile to attempt to get our $ back from these scam artists so we are contacting our CC company and taking that route to rectify the problem. So to add the the plethora of bad reviews here is our bad review. DO NOT ORDER FROM THIS PLACE! It should be shut down and as far as my boyfriend is concerned are lucky they are located across the country because he would like to cause bodily damage to the sales rep and/or manager. You should see the tracking of our package, it's been to Canada, I've never been to as many places as this package has traveled!! The few occasions we have spoken to someone they couldn't find out order # so kept giving us a new one so we believe the package we have been tracking has been a different one each time. These people are owed some serious bad karma and I do not blame the people who want to peruse a class action law suit against them. Again stay away from Andy's crook auto sport parts!!!
This company is terrible! They sent me damaged parts. Then when I went to return them for a refund it would have cost me more money to ship them back than the parts cost in the first place. I do not recommend ordering anything from these people. You will be disappointed.
I ordered a hood on december 10, 2013 and was told that it would be at my house by december 24th. called back on december 26th and was told that it hasn't been shipped out yet! i was then told it would be shipped out on the first of january. Never received it. I contacted them AGAIN and was told it would be shipped out on the 15th of January. I called AGAIN on 23 January and was told that i would have to call back because Carbon Creations wasn't open at the time that i called, so i called back again the next day (24 January 2014) and was told that the carbon fiber hood would not be shipped out until the 29th of January. That's right! I have waited for OVER a month for hood to be delivered to my house that STILL has not been shipped out yet. I despise these people and this company. Never ever EVER do business with them. The only reason I even considered ordering from them was because their price was cheaper and i was too naive to read the reviews on the company. They are a joke and it has become my new mission in life to steer as many people as i can away from using this company.
it took almost 5 month to get a huse $10,000 order from ANDYS AUTOSPORT for a car I was going to flip for profit and to pay bills because it took so long for parts to arrive I lost my house becaue they kept telling me it would arrive shortly. If I knew the truth I would have built another project to flip, so I would not have lost my house.
Don't be fooled by the price IT IS TO GOOD TO BE TRUE RUN RUN RUN RUN RUN RUN. DONT TRUST THEM
Unless you can wait half a years for your parts regardless of the BS you get told over and over and over and over again I say RUN RUN RUN RUN RUN Oh one more thing if you even think about bying from Andys autosport turn around and RUN RUN RUN RUN RUN RUN RUN the other way I MEAN RUN like your life depends on it, they dont care if its a few hundred or a few thousands just run and buy it elsewhere and set up and acount with roadway reimer yellow for 70% OFF THIER RATE JUST FOR HAVING AN ACOUNT DIRT CHEAP FRIEGHT FOR FILLING OUT A SIMPLE FORM AND PICKING LAST MINUTE FRIEGHT
oNE LAST THING ABOUT ANDYS run run run run run run RUN RUN RUN NRUN RUN
THE WORST! RUN DON'T WALK!
Placed my order with MATT and he told me they had my High Performance radiator in stock. I asked him to double check because everywhere else I called it was out of stock. "YEP" Matt tells me. Then I get an email (after paying big bucks) telling me "status for your order has been changed to NO ETA" NO ETA? Whats that mean? You will ship it in a year? I called 5 times. And even talked to MATT again (who transferred me quicker than lighting.) Every time I called you get transferred to the Abbess line and even held for 54 Minutes (just to provide a point) and once answered, they hung up on me without even saying Hello.
I am going to tell my bank this is a rip off internet company and to reverse the charges.
To bad I read tge reviews a little late I orderd my part told me by the 31 of Oct I placed it on the 15 so then I got another email stating it moved till da 22 of Oct so I was happy come 22nd n no product I called to verify the gave run around so I called the company direct from da product I orderd they told me they called them n da 16 to let them kno it wasn't in stock til 3 weeks so I called andys n let them kno they triex lyin so I told them I called the company who they got it from n told me they called them to let them kno..WTF didn't they tell me there scammers if I don't get my product on the time I was told idc if it was a lil money I'm pursue to the fullest extent to sue them
Bought Premium Brand DuraFlex polyurethane body kit, turns out to be fiberglass? They would not take kit back? Had to throw kit in dumpster. Crap. Beware, shop elsewhere!
Terrible customer service, I ordered a part for my truck and was shipped the wrong part by the supplier. I was told that I would have to pay shipping both ways and if they didn't like the way I packaged the return they would send it back to me at my cost. I am not wasting any more time or money at Andy's.
Terrible customer service, I ordered a part for my car and was shipped the wrong part by the supplier and then was told that I ordered the wrong part. I had to pay shipping both ways and then was charged a restocking fee. I would advise people to never shop here as it will be a terrible experience.
The worst customer service ever, they charged my card and i even showed them a bank statement and they still insist never got paid. My only option was to dispute the the amount.
I work at a body shop and ordered a grille guard for a customers vehicle on July 31st, 2013 and made payment for it. On August 9th, I received an email stating it was on back order for 2 weeks but they would keep me updated on ship date. 2 weeks comes and goes without hearing anything. I called and spoke with someone on August 20th (after being on hold forever) and they said that it would ship out no later than September 5th, and if there are any issues, they would get a hold of me. To no surprise, Sept. 5th passes and yet no guard, no phone call, and no email. I called to follow up on Sept. 6th and was informed that it would ship by September 11th. Again, Sept. 11th goes by and no guard, no phone call, no email. I made yet another phone call on September 13th and was told the guard was "lost in the shuffle" and that it would be shipped no later than the 20th and that we would receive email confirmation of this. The body shop owner called separately and spoke with a manager who said that it would definitely be the 20th, but that they would fax us something stating that the 20th was the ship date. We never received said fax. I just got off the phone with a representative who contacted the warehouse and said they "had no such order for us." Needless to say, I canceled the order and requested my $762.00 back. Now, the waiting game begins to see if I actually receive my refund in the 2-3 days that they promised.
I ordered a spoiler and custom body kit for my car off this website. It was a universal spoiler and the website said it was MADE of Carbon Fiber, when it got here almost two weeks later, there was a huge chip in it, it was cracked across the top, the edges were frayed and not all the screws were in the package, not all the holes were in it for the screws to put it together, the platforms were cheap and to top it all off it was made of cheap plastic!!! I called customer service they told me to call next time before I buy anything because some of the stuff is crap and that the spoiler was just carbon fiber design. They said they would take it back in exchange for a refund but there was a 20% restocking fee. The body kit was decent and the front bumper popped right on but the rear bumper didn't fit. I would try to find anywhere else but here for all your auto needs
I ordered a hood and a spoiler from this place, they showed up at the custom body shop and I was advised it was the worst excuse for a part they have seen in over 40 years. The hood wasn't square, had holes in it, too thin and not straight, spoiler was the same, very poor quality, and they charge a huge fee for shipping. I was also advised you have to provide pictures of the parts just to try to get a refund, this is still in the works, advice, don't order anything from these people.
I was concerned about receiving my Silla Radiator from Andysautosport.com after reading all the negative reviews on here. Of course I ordered before finding these reviews so I had to just wait and see what happened. I couldn't be happier with the quick shipment to my door. I ordered on a Monday afternoon. and the Radiator was on my door step the following Monday. The Quality of the radiator is a bit on the low end, but I knew this when I ordered it. a $150 radiator isn't going to be as well built as a 4-$600 unit. Now Ill just have to see how it holds up. Great service from Andysautosport!!
Scums and thieves! Ordered a set of rotors for my car and 3weeks down the road I get a call saying they don't carry them anymore!!! I called my credit card company stating that I wasn't getting my money back from andys, and my cc gave me my credit back. Andys was forced to send me my check!!!
After reading most of the negative comments about this company. At first, I was reluctant to order anything from them. Well, my wife purchased a 2013 Scoin XD, and of course it did not come with an arm rest. Needless to say, momma was not the least bit happy. So, everyone knows when momma isn't happy, there is no one happy. I ordered the arm rest from Andy Auto Sport, and to my surprise the item was received, and it fitted perfectly. I contacted Eli, once and he was able to provide me an arrival date. In fact, the arm rest arrived three before it was expected to arrive. Eli, I would like to thank you personal for ensuring the my part arrived.
I wish I could give them negative stars. I ordered a steering wheel and hub adapter, waited over six weeks, they charged my card immediately, and then the wrong adapter showed up. When I called they told me they don't stock any parts they're a drop ship company only and I should have read their policy page. I did read it and it doesn't say anything like that. These guys are frauds in the first degree. Also their shipping charges are outrageous and the service is pathetic. Avoid this company.
Hey everyone, i ordered close to $1,000.00 worth of parts,i will list them bellow.
1. Spec-D Bride style racing seats (pair) - $250
2. Spec-D 4 point racing harness dont come in pairs, ordered 2 of them)$80
3.Momo "Drifting" Steering wheel $250
4. NRG Quick release $100-120 not sure
5.Seat brackets $100 (pair i believe, not sure)
6.Momo blk/red leather shift knob $80
7. Sparco racing pedals $70
So, here's my story, i've been looking over their website for almost a year, got a car, ordered the parts everything seemed perfect.
so two months ago i placed the order, they said it would be 4-5 weeks till i get my parts because they are coming from an over seas plant... okay ill go with that.
not even a week later i get the seat brackets.. fu**ing awesome i thought,
and then a month and a half passed and not even one package has came to my door... i gave them a call, they said that the steering wheel i picked out was cancelled/out of stock/discontinued, and because of that, my whole order was on hold..so if i didnt call, no one would bother to notify me of this.. so i pick out a different wheel, okay your order is rolling we will keep you updated... my ass...
5 hours is what it took me to get them on the phone the next day, 5 freaking hours...oh we're so sorry, blah blah blah, give us a sec, we will call the manufacturer and se what they have to say...on hold for 10 minutes...
still on hold... okay, sir, your order is in transit, here is your tracking number, thank you have a nice day.. guess what, invalid tracking number.. 3 time already..
call them back again, $#*! at this"supervisor/manager" for 2 hours like an idiot, so that he can tell me, your parts are in transit, you should expect to recieve them by the end of next week.
so i did recieve most of the parts, i let about a week to go by since i recieved the last part ( two parts missing, shift knob + racing pedals) , i call them AGAIN,
blah blah blah, it shows in our system parts have been delivered..
i get the shift knob the next day, still no pedals.. another week goes by, call them back again, to find out that the aprticular momo pedals were discontinued, so either refund or pick new ones, so i got sparco. that was today 6.28.2013 @ 11:32am chicago time... im dying to see how long its gonna take them to ship out those lousy pedals...
Over there at Andy's , i dont even know how many different people i spoke to, but there is only one normal lady, Stevie is her name, i think, she is the only one who put any effort i helping me get my stuff.
I love the parts, they look amazing, they feel amazing, the only reason why i gave it 4 stars, but damn it dude, such a big company, and out of everyone, only one employee to care for customers... F*ck that, would i recommend this website, maybe, they have good $#*!, but use at your own risk...
Good parts, amazing parts, love the quality, but holy $#*! son, customer services suck A**,
I've ordered the radio antena, price of the product 10$ + shipping cost 97&. I was negligent enought not to pay attention to shipping price, In my worst dream I wouldn't expect that it can be 10 times the price of product - I've noticed it after submitting the order so straight away I've send email to them with request to cancel the order. They responded two days later offering me to bring down the shipping cost to 40$, but I've found it still too expensive and told them to cancel whole order. Next day I'm getting the email with shipment tracking number and . of course they charged me original price. I'll be fighting for a refund.
- sorry guys I have to give them two extra stars after one email where I've threatened to call my credit card company they gave me refund within a week
I wish I could give negative stars. I ordered a set of taillights and headlights came out to a little over $200 I waited 3 months for them every time I called they had some bs excuse for me finally had to threaten to sue to get my money back
I spent 600 dollars on a steering wheel/quick release/hub adapter kit and they said they didn't have the part, i asked for a refund-after shipping it back they gave me 118 dollars back! It tooj 2 months to get the refund and a lot of yelling at supervisor s who liked to only use excuses. Now im out over 400 dollars with nothing to show!
I wish I read reviews before purchasing from this site. They don't have a customer service they have an excuse service. They are a pack of theives.
they are thieves I urge everyone to file complains at http://www.bbb.org/ better business bureau... i brought something and now they emailed me saying they don't have it in inventory and said it will take 3 months till they get it and ship it to me. Then i wanted my refund and its been 2 weeks still my refund didn't arrive they are thieves.
If I could give this less than one star, I would. I was going to order a set of 20 lug nuts from this site, because my old stock ones were all rounded off from letting tire shops torque them with an impact wrench. Was proceeding with the order and was about to hit confirm, when I saw the outrageous shipping cost of $80 bucks to ship 20 lug nuts that were already gonna cost me $80(should have been a red flag right there) from California. Sent them a stern email demanding to know wth made the shipping so expensive. Never heard back from them.
I ordered a back bumper guard for my H2 hummer 2 days after Christmas and now it's march 18 and still nothing they keep telling me it will ship 4 different times now and it keeps getting pushed back and it's ridiculous I don't leave reviews on websites too much because it's never that bad but this is out of control this is a $#*!ty company and doesn't deserve to be in exitence BUYERS BEWARE!
very thankful for my credit cart that blocked my transaction during the order, I would be scratching my head now :
looks like they are on the blacklist tin Credit Companies too, so you got the point
I order some stud for my car about a couple month ago. Came within a week at first i was glad, once i put them on i notice it dont fit. I call several hundred of time never get threw been on hold for hr tons of time never get threw...NOTE "andysautosport have poor customer service"...i email them cus i want to ship it back to them n the guy say he'll email the address...never did i email a couple of time but seem like im being ignore...been month im fed up... I DONT RECOMMEND SHOPPING @ ANDYSAUTOSPORT...
P.S @ andysautosport.com i rather be shopping on ebay
I had ordered a part from this company about 3 weeks ago and I was told that the item I had ordered would be at my house in 4 to 5 days. Needless to say its been over 20 days now. I just got off the phone with the customer service and they said.my item hasent even been shipped yet. They could not have cares leas about this I didn't get a sorry or anything. I don't even know of they would have ever shipped my item if I had not called. This has to be the worst online purchase I have ever made and I am very upset about how it was handled by the company.
I own ChristianKustomz Automotive & Performance Tuning and I have to rate my experience with Andy's Auto Sport with an "F-". They are liars and scammers and thieves. These are factual words in every meaning. Besides sending out garbage parts that do not come close to fitting and then replacing them with parts that are cracked or broken (all were damaged and did not fit) the customer service is horrible and will lie and cheat you out of your money. They will keep your money and the parts and have you return the bad part and not send you anything back expecting you to not have enough money to fight them in court. Always excuses for their mistakes. We had to fork out of pocket the money to return the broken and defective parts several times. Last time we returned a carbon fiber VIS hood for out customers car due to it too being defective (full of air bubbles in the gel coat, cracked edges etc) they said they never recieved it. However we faxed them the paperwork proving they recieved it and it was signed for by the owner. They still argued and went to collections about it. We showed collections our paperwork and they quickly threw out Andy's complaint. I still have all the paperwork. Andy's Auto Sport is a terrible company. They stole our money from an order they never sent to us after we paid them and we were forced to eat the cost of it. It would have cost too much to take them to court. We notified our business credit card company of the few body kit orders that were never recieved after months of waiting and fighting with Andy's Auto Sport and we got it back after a while but still took a small loss. Customer service was arrogant and never took responsibility for their screw ups and bad defective broken parts. I own a shop that installs body kits and if they can't treat a company like us right they sure as hell won't treat a consumer much better. There is more to be said but I think you get the point. Be forewarned if you deal with these people in business. You'll regret it if you do.
Ordered a roll pan may 3rd. they listed it as a in stock item. Got an email saying they were contacting the vendor to get a delivery estimate.
This went on for another week and then they stopped communicating.
I finally put a claim in with my credit card company today, May 31.
When I informed them of this by e-mail I finally got an acknowledgement, lets hope they actually send the money back.
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About Andy's Auto Sport (from the business)
We publish custom buyer's guides and how-to articles on our website. In addition, for most manufacturers we've written up "the inside scoop" about them so that customers can more easily make a buying decision. On top of all that, we have our own video studio where we produce our exclusive video series, Andy's Auto Sport TV, that shows customers how various performance parts work as well as how to install them.
When you're modifying your car or truck, it can be tricky to figure out which mod will get you the most power or which brand to go with. Our biggest fans tell us that those tough buying decisions become easy when shopping on our website because we have such an abundance of educational material.
Our most popular-selling products include intakes, exhaust systems, body kits, and hoods.
Andy's Auto Sport started out as a body kit manufacturer based in Milpitas, CA. It gained fame for making body kits for vehicles like the Grand Am, Alero, and Malibu. Over time Andy's started selling other types of parts to complement its line of body kits, and soon the company's identity started to dramatically evolve.
Today, Andy's is known for offering an extensive variety of aftermarket and performance parts for almost any type of vehicle. In fact, you'll find more than one million products available on our website. But parts sales are only one aspect of our offerings. We also provide an expansive knowledge base, with technical data and installation information via uniquely created content and an in-depth video library.
We strive to have every aspect of our business reflect our core values, which are to be helpful, kind, inclusive and educational.
Our customer service track record hasn't been flawless, but we're taking one customer at a time and trying to improve that!
If you have feedback, I want to hear it. My goal with the feedback I get is not only to make sure each customer is happy, but also to identify things that need improvement at Andy's Auto Sport. As President, I have the tools to drive those improvements, so that's why I like to personally review every feedback we receive.
Rest assured that I'm hear to make sure you end up happy!