Car Computer Exchange has a rating of 4.4 stars from 408 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Car Computer Exchange most frequently mention customer service, timely manner, and check engine. Car Computer Exchange ranks 22nd among Auto Parts sites.
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Great customer service, Gavin helped me out from day 1 when I called to ask questions. He saved my info for when I was ready to buy and it went very simple. It took a while to get here, but that is on the postal service and not the company. It was packaged very well and came with a return shipping label so that my bad TCM module could be returned and no core charge. I highly recommend these guys and gals, they did a wonderful job.
Don't believe their Google rating, it's false and generated by bots. Read their BBB file or Consumer Assurance. They have the lowest rating possible of 1 star. Most reviewers wished zero stars was an option! They sent me an ECM that was non functional and wouldn't communicate with a professional diagnostic tool at the dealership. It took months and when I finally got a refund it was for less than half. These people are theives!
Great customer service, Gavin helped me out from day 1 when I called to ask questions. He saved my info for when I was ready to buy and it went very simple. It took a while to get here, but that is on the postal service and not the company. It was packaged very well and came with a return shipping label so that my bad TCM module could be returned and no core charge. I highly recommend these guys and gals, they did a wonderful job.
Checking on the shipping as I had not received a ship date and that was because it was in testing before being shipped. I am definitely okay with it being tested before I get it .
Cost was less for the TCM through them rather than the auto parts store or even ebay and it has a warranty that is better than ebay.
I spoke with a woman named Brittany when I wasn't sure if I wanted to buy one or not. She informed me that if I purchased it and turns out it was not the problem I could return it for refund that alone made me decide this was the company I wanted to do business with. I got my PCM very quickly I disconnected the battery to my Jeep took out old PCM put new one in reconnected battery my Jeep started up all my problems were fixed it runs like its brand new. I am very very happy
They were local to me.
I am honestly surprised to read anything negative regarding Car Computer Exchange. After dealing with their competition, who really worked me over in every way, I decided to give them a chance. My Diesel went down unexpectedly and the local dealer told me I had to pay $4,700 to get back on the road and that would take about two weeks. Car Computer Exchange put me back on the road in less than a week for $1,200. I don't even know where to begin when considering how much money I could have lost being out of work an entire additional week. And I have a lifetime guarantee on their work. Based on my overall experience with them I cant imagine having to use it. They do it right the first time. I am sincerely thankful. Ashley took my order with respect and optimism. And Bryan reassured me everything would work as needed. Very professional. A profound company.
Products used:
Diesel ECM
Fast shipping, easy to work with, good price. I'm happy so far with my purchase. They have a great warranty.
Computer exchange has already been sent to you. You saved us a ton of money since the transmission shop wanted to charge me $2,000.00 for a computer. Glad I found honesty working with your company!
Thanks
Found website and relieved I could trust your company and your staff was very helpful not to mention the price was right!
Excellent service and easy to find my part. I will recommend this company to those who need it.
Recommended from a friend.
Don't believe their Google rating, it's false and generated by bots. Read their BBB file or Consumer Assurance. They have the lowest rating possible of 1 star. Most reviewers wished zero stars was an option! They sent me an ECM that was non functional and wouldn't communicate with a professional diagnostic tool at the dealership. It took months and when I finally got a refund it was for less than half. These people are theives!
Tip for consumers:
Don't use this business. Their Better Business Bureau rating is 1 star out of 5, consumer assurance has 55 reviews and every single one is the lowest possible score. This is a scam business.
Products used:
Car ECM (engine computer)
Every step was taken exactly as specified per company's request. Car started and is running again. But the quality and professionalism weren't there. The box and part were oozing the smell of spray paint terribly. And the entire back of the new part was dented-in all over it like someone had used a screw driver or something to hammer the thing back together. Experience with them I would say 2.5 to 3 out of 5
I have not yet installed my PCM but I am writing this review anyway. (It is due to be installed on Wednesday) My experience with Car Computer Exchange has been awesome. I made a mistake on the ship to address which they quickly fixed in one phone call. They provided me updates on my order, and you can't beat the price. I am looking forward to getting this PCM in my care and on my way.
I just called for order updates. Every time I was greeted and helped by very professional people.
I looked at several options for my PCM. Although there were some less expensive options their website sold me. They test every unit that goes out and their warranty is unmatched. The price is much less than OEM and I am hoping that the quality is as good as they advertise. I will certainly update this review later when it has been installed. If I have to go by the service and experience that I have had thus far I am sure this PCM will surpass my expectations.
Great service and help with duplicate order. Haven't installed the new one, yet. Hopefully, they will continue with outstanding service for any installation issues or questions.
They helped with order confusion involving a duplicate order.
Good price.
Good price.
I'm a truck driver so timing was everything. Got the TCM in, then I couldn't get back for another week to install. Vehicle is like new.
Great customer service, kind and thorough on information and answered questions. Good product.
Been dealing with car computer exchange since late october,after them sending 3 different ecm for my vehicle they all looked like they where pulled from yunk yard parts none of them worked like they said it would. After returning their bad parts back and requested a refund they are now refusing to talk to me about it they have not returned my email back to me regarding my refund they kep telling me to get ahold of billing department but nobody answered the phone for the department,,they do answer for new orders,,of course they answer to take your money but when it come to giving money back they do not want to talk to you nor do they want to help you out keep telling me they are not in billing department and they hang up on me telling me they cant help me with my refund,,after dealing with them for over 3 months they are all the same people working in that scam and for them to say they are not in billing department is a joke,, do not recommend using this place for your ecm repairs it a scam,,,,as of right now still have no answers to where my refund is,,they do the talk over the phone but they dont walk when it come to it,,hope this help you out,,do not use this company for your repairs its a scamm all the way...
Tip for consumers:
feel like i got scammed out of my money ,,waist of my time and money ,do not use this company
Products used:
had to return product
Ordered my PCM and received it quickly, replaced today and shipped back the old one as required. Great service, My issues have been corrected, no more service engine light, no more issues starting, now truck starts right up. I also replaced the battery with an interstate battery. Very happy as my problems have been solved
great, friendly service and rep fully competent and speedy to understand my issues and needs
Found online and called. Quick service and reviews were good
Customer service was amazing! Speedy delivery. Agents were very friendly and helpful.
Installers had more questions about syncing.
Internet search.
Very helpful sales staff. Very knowledgeable and helpful.
Great business experience!
Dealing with this company was excellent. They went to extreme measures to find the computer that I needed.
Ordered ECM and was told it would ship in 48 hours. After 10 days item still not shipped and was given numerous excuses. After countless phone calls finally talked to someone who gave me another excuse. Told them to cancel my order and was hung up on. Made approximately 2 dozen calls and most of the time it seemed as if someone would pickup and then immediately hang up. A few times reached menu but when connected no one would answer. Finally reached someone who told me my ordered was canceled and refund would be issued. Still have not received refund so now have turned it over to payment insitution. When I did reach them they called me by name before I even told them who I was. This confirmed my suspensions about being hungup on or calls being unanswered. I also plan to file complaint with NC Attorney Generals office. This scam company should be prosecuted and put out of business.
When you follow the instructions that are included in the box,you will most likely find the reason your computer burned up in the first place.
Thoroughly check the sensors and systems that the computer is controlling.
Alternator,cam sensor,
crank sensor etc.
When I removed my alternator on my dodge van to have it tested as per the instructions included in the computer box,
I found my coil right behind the alternator.
It was completely rusted out.
I replaced it with a high end replacement.
Checked all of my circuits with the help of my dodge service manual,which I bought from ebay and installed the rebuilt computer.van started right up no check engine lights.
Runs perfect, no bus gone.
Thanks
Good so far, easy to find a PCM for a 2006 Jeep Commander with the 4.7 engine
Commander fans on Facebook
Program is off a bit. It pull my engine into the correct timing and no misfires. But Check engine light comes on for code P2017 and I don't have an Intake Manifold runner control sensor on my engine. My old computer didn't show this as a problem before I replaced it. I think the programming is wrong. I know 3.5 engine have it but there isn't one on my 2.7 liter engine.
Email to Car Computer Exchange on Friday and haven't had enough time for them to respond yet due to the weekend and Holiday. However, I did call on Friday around 12 noon Pacific Standard Time and recording said to email because all agents were busy at the time. So I email my problem in and waiting for a response sometime Tuesday Jan. 2nd, 2024
Less expensive than dealer. Dealer never mentions it's available outside the Dealer.
Needed a car ECM/PCM for my truck and found this company online. I ordered the part, gave my vin number and other important info and eventually the computer came in the mail and has been working since!
Very fast delivery, and Great product. Everything is working perfectly on my Vehicle.
Just Browsing online.
Work perfectly cant be more satisfied my car is back on the road
Thank you so much
Chased a misfire for a few years. Computer fixed it! Works great.
Good price good product
We sell remanufactured ECMs, PCMs, and TCMS for dodge, Jeep, Chrysler, ford and Mercedes. We also have a diesel line and service CAT, Cummins, and International. We have been in business since 2011. We are located in Raleigh NC and we have help over 100,000 people.