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AlibabaReviews 13,823

4.7

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,352
value
1,329
shipping
1,322
returns
773
quality
1,304
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202 reviews

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Saint Lucia
1 review
0 helpful votes
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Purchasing on Alibaba Platform
December 30, 2025

Buying on Alibaba Platform is extremely rewarding as I pay cost directly from suppliers and can sell my goods at a profit. Growing my small business has been very rewarding.

Date of experience: December 30, 2025
France
1 review
1 helpful vote
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Prix d'accroche.
December 30, 2025

Alibaba est une bonne plateforme. Dommage que des vendeur malhonnête cherche a vous écarté de la plateforme.
Que beaucoup de vendeur mette en avants des prix très bas pour attirer les acheteurs et fond perdre leurs temps.

Date of experience: December 30, 2025
Germany
1 review
0 helpful votes
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We ordered four different dietary supplement gummy products based on our own formulas. The delivery arrived on time and the quality exceeded our expectations: taste, appearance, and texture are excellent.
The communication and cooperation with Mr. Cory Hu were always respectful, transparent, and on an equal level. He personally supported us throughout the process and answered all our questions quickly and professionally.
We are extremely satisfied and are already looking forward to future projects and orders together. Highly recommended!

Date of experience: December 30, 2025
Virginia
1 review
0 helpful votes
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Very satisfied
December 29, 2025

I ordered some sample candle jars before placing a large order. I am very pleased with the customer service I received, the quality of the product, and how quickly I received my order. They have won my business, and I will order as many products from them as I am able to.

Date of experience: December 29, 2025
Finland
1 review
0 helpful votes
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Ensimmäinen tilaus
December 29, 2025

Positiivinen kokemus tilauksesta kaikin puolin. Hyvä informointi ja nopea palvelu.

Date of experience: December 30, 2025
GB
1 review
0 helpful votes
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I ordered 25 Love Knot necklaces with standard gift boxes and I'm very impressed with the overall service. Communication was clear and professional throughout, production was completed promptly, and delivery was faster than expected, especially considering the time of year.

The packaging was excellent, with each item individually protected and arriving in perfect condition. The necklaces and boxes are good quality and exactly as described.

Based on this experience, I'm very happy with the quality and service received and would be confident placing larger repeat orders in the future. I would happily recommend this supplier to other buyers.

Date of experience: December 29, 2025
Poland
1 review
0 helpful votes
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Podziękowanie dla Firmy
December 29, 2025

Profesjonalizm, szybkość obsługi, dostawa ekspress, jakość, kultura

Date of experience: December 29, 2025
NL
1 review
0 helpful votes
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My experience was exceptional from start to finish. The service was professional, responsive, and genuinely attentive, making the entire purchasing process seamless and stress-free. Communication was clear at every stage, and the product arrived on time, exactly as specified. The quality exceeded expectations, and the level of customer care truly reflected a premium, high-end service experience.

Date of experience: December 29, 2025
Argentina
1 review
0 helpful votes
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Sin problemas
December 29, 2025

Todo perfecto, depende del vendedor la experiencia, pero el respaldo es muy bueno ante algun problema

Date of experience: December 29, 2025
Pakistan
1 review
0 helpful votes
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We trust Alibaba, not individual suppliers or shipping agents. Many buyers get scammed and still cannot get proper support. Alibaba must make serious changes to protect buyers.

Date of experience: December 29, 2025
Italy
1 review
0 helpful votes
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This is my very first experience with Alibaba, and it has been extremely overwhelming and frustrating. I have opened three disputes and more than 20 cases with customer service, providing clear evidence and documentation about a supplier who not only manufactures 70% of my final product, but also assembles over 2,000 products from other suppliers, and who has been holding my order for the past three months.

This supplier has caused me severe delays, constant unilateral changes, abuse of power, mistreatment, threats, and the loss of important products. Despite providing all the evidence, Alibaba has remained neutral, offering generic responses, asking for more evidence as if they had not reviewed any of my submissions, and closing disputes without providing a real solution beyond a refund, even though this situation is far more serious.

I honestly hoped for a positive experience with such a large platform, but it has been impossible under these circumstances. It has been shocking and incredibly frustrating that a supplier could cause so much harm, and equally disheartening that Alibaba has shown so little action or support in such a critical situation.

Being on the other side of the world, with my entire project in the hands of a non-cooperative supplier, I feel helpless and at risk of losing everything I've worked for.

I really don't know what else to do anymore, I feel desperate and completely overwhelmed.

Date of experience: September 23, 2025
Kenya
1 review
0 helpful votes
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Pricing of Products based on MOQ
December 28, 2025

We have most of your suppliers will indicate a MOQ of 1 for instance and will indicate a price of 1-10 USD but when I express interest the vendor which cost it as USD 15 which is way out of the price indicated and hence we water lots of time moving from one vendor to another and shows integrity issues

Date of experience: December 28, 2025
Israel
1 review
0 helpful votes
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אפוד רכיבה
December 28, 2025

הזמנתי אפודי רכיבה, נראים איכותים מאוד, נוחים, הגיעו בזמן

Date of experience: December 28, 2025
Mexico
1 review
0 helpful votes
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Smooth and Reliable Buying Experience
December 27, 2025

The overall experience was smooth and reliable. The platform made communication, ordering, and tracking easy, and the process felt secure from start to finish.

Date of experience: December 27, 2025
California
1 review
0 helpful votes
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Delivery Hell
December 27, 2025

The Alibaba form asks for the number of a P. O. Box. (Post Office). But the delivery refuses to deliver to a PO box. My items were sent back or destroyed. There was no option at the time to change the address. Why offer a PO box ship address when they are not acceptable? Frustrating and costly as my entire order just disappeared into the ether.

Date of experience: December 5, 2025
Italy
1 review
0 helpful votes
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Complessivamente l'esperienza positiva andrebbe migliorata la qualità tattile.

Date of experience: December 27, 2025
France
1 review
0 helpful votes
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Correspond à mes attentes
December 27, 2025

Article commandé et reçu rapidement, article de qUALIT2

Date of experience: December 27, 2025
Spain
1 review
0 helpful votes
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I had a very positive experience using Alibaba. The ordering process was clear and well structured, communication with the supplier was smooth, and everything went as expected.

The products arrived in good condition and matched the specifications. Overall, Alibaba made it easy to connect with reliable suppliers and manage the order safely.

I'm very satisfied with the experience and would definitely use Alibaba again for future business purchases.

Date of experience: December 26, 2025
New York
1 review
0 helpful votes
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Pay ment Process
December 26, 2025

The only thing I noticed is that when you pay through Alibaba, it takes so long to process the payment, but otherwise everything is good

Date of experience: December 26, 2025
Spain
1 review
0 helpful votes
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Excelente Producto
December 26, 2025

El producto llegó antes del tiempo establecido y en perfectas condiciones, muy bien embalado. La caja es de excelente calidad: materiales resistentes, diseño moderno y un acabado muy cuidado. Además, es muy fácil de montar y el manual de instrucciones está perfectamente detallado, algo que realmente felicito porque facilita muchísimo todo el proceso.
La experiencia de uso está siendo muy positiva. La estructura es estable, cómoda y práctica para el día a día. Nuestro gato se adaptó enseguida y la caja funciona de maravilla. Lo mejor de todo: no hay malos olores, y eso es perfecto.
Como sugerencia para futuras versiones, sería ideal integrar una puerta en la entrada para mejorar aún más la funcionalidad y mantener el espacio más recogido. Aun así, el producto cumple totalmente con lo prometido y estamos muy satisfechos con la compra.
Recomiendo este artículo sin duda a otros compradores que busquen una caja de arena de gran calidad y diseño excelente.

Date of experience: December 26, 2025

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2087