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AlibabaReviews 13,623

4.6

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Alibaba Reviews Summary

The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
1,348
value
1,326
shipping
1,318
returns
772
quality
1,300
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202 reviews

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France
1 review
0 helpful votes
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Nice experience
December 18, 2025

Thank you for the work done. The sign is beautiful; it was made based on a PDF and is perfect in terms of design. The charger is included, and the holes are already made for mounting. It's really top-quality — highly recommended +++
Special shout-out to Martin, who worked on my project and responds at the speed of light. Very professional. Thanks again. Steve

Date of experience: December 18, 2025
GB
1 review
0 helpful votes
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Excellent!
December 18, 2025

Very good this ALIBABA! A lot of supplier, well selected and good products at reasonable prices and very good delivery! They are professionals! Thank you!

Date of experience: December 18, 2025
Germany
1 review
0 helpful votes
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Herren Winter Jacke
December 17, 2025

Die Lieferung dauert sehr lange, Qualität der Ware ist in bester Ordnung

Date of experience: December 17, 2025
Panama
1 review
0 helpful votes
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Buen servicios excelente
December 17, 2025

Buena atención, entrega super anticipada muchas gracias

Date of experience: December 17, 2025
North Carolina
1 review
0 helpful votes
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I've had nothing but great experiences working with manufacturers on Alibaba. I've worked with at least 12 of them over the years and a few of them for over 3 years.

Date of experience: December 17, 2025
Germany
1 review
0 helpful votes
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The entire ordering process with certified Alibaba suppliers was smooth and well organized. Communication was clear, payment felt secure, and delivery was reliable. The professional handling created a high level of trust and a stress-free purchasing experience. Alibaba is, in my opinion, the best platform for safe and professional business transactions.

Date of experience: December 17, 2025
Poland
1 review
0 helpful votes
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Zadowolenie
December 17, 2025

Jestem bardzo zadowolony z obsługi, szybkości dostawy, profesjonalnej komunikacji z dostawcą, bezpieczeństwem dostawy.

Date of experience: December 17, 2025
NL
1 review
0 helpful votes
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Levering inkoop via alibaba
December 17, 2025

We have received the products, we are very satisfied with the quality and our customers have also responded very positively. I would also like to compliment the service of Shirley Cai; she is always reachable and communicates very well and clearly. Thank you for the delivery and I hope for the next delivery again

Date of experience: December 17, 2025
Japan
1 review
0 helpful votes
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A reliable manufacturer.at servise
December 17, 2025

I've placed orders many times, and they always respond quickly and try their best to accommodate my requests.
They are a very reliable manufacturer. The quality is also excellent.

Date of experience: December 17, 2025
France
1 review
0 helpful votes
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Tres bonne experience
December 17, 2025

Les produits achetés sont de bonne qualité, le service de vente aussi et surtout suivi interessant et garantie egalement

Date of experience: December 17, 2025
France
1 review
0 helpful votes
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Excellent produit à petit prix
December 17, 2025

J'ai trouvé sur Alibaba un petit stand pour violon que je ne trouvais pas ailleurs (ou alors beaucoup plus cher). Il est idéal pour un ukulélé ou une cigar box guitar et à petit prix! Excellent!

Date of experience: December 17, 2025
Spain
1 review
0 helpful votes
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Siempre buen hacer
December 17, 2025

Nunca he tenido problemas y si habido algo rápida respuesta de solución

Date of experience: December 17, 2025
Italy
1 review
0 helpful votes
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Purchase of LiFePo4 Battery-Pack
December 17, 2025

The transaction was perfect and well supported. The delivery is tracked with a good communication on the news. The associated Sellers are serious and reliable. Suggested ++++++++

Date of experience: December 17, 2025
NL
1 review
0 helpful votes
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China experiance
December 16, 2025

Wij zijn zeer tevreden over de verwerking via Kitty Zue. Zij gaf prima support!

Date of experience: December 16, 2025
Poland
1 review
0 helpful votes
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I like buying on alibaba, one problem is, not always supplier understand me when i ask for customs clearance and invoice, and then i have problems with selling that.

Date of experience: December 16, 2025
Virginia
2 reviews
0 helpful votes
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No issues with international order
December 16, 2025

Was a little leery ordering as I am located in Canada and was not sure how things would work with language; if product would be as shown, if I might get unexpected costs through the shipping process. I had nothing to worry about. This experience was very positive right from the first contact!

Date of experience: December 16, 2025
Ecuador
1 review
0 helpful votes
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EXCELENTE ATENCION
December 16, 2025

LO QUE E COMPRADO A LLEGADO EN CONDICIONES BUENAS

Date of experience: December 16, 2025
AE
1 review
0 helpful votes
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I was afraid at the beginning because I tried wrong suppliers who had stolen my money and did not send my product, but after I selected only verified suppliers and tried them I am satisfied.

Thanks for Ali baba website,
Note: I paid for checking my products before sending by ali baba website but no body had done this checking for me so I get upset but I was lucky with my suppliers>

Date of experience: December 16, 2025
Australia
1 review
0 helpful votes
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Better than i thought possible
December 16, 2025

*******000 percent the best experiance and a produc ever you wont go wrong can not say enough good wow where do i stop the best ever email me if whant i would put my own money to back them

Date of experience: December 17, 2025
Spain
1 review
0 helpful votes
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Hope ALIBABA does RIGHT
December 16, 2025

ALIBABA is a good sourse to buy these products and others also. Only thing is that this product is not what they said it is. Hopefully they help me to get a refund.

Date of experience: November 26, 2025

From the business

Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.


alibaba.com
Founded in 1999
Hangzhou, ZJ, China
+2086