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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Thank you for the work done. The sign is beautiful; it was made based on a PDF and is perfect in terms of design. The charger is included, and the holes are already made for mounting. It's really top-quality — highly recommended +++
Special shout-out to Martin, who worked on my project and responds at the speed of light. Very professional. Thanks again. Steve
Very good this ALIBABA! A lot of supplier, well selected and good products at reasonable prices and very good delivery! They are professionals! Thank you!
Die Lieferung dauert sehr lange, Qualität der Ware ist in bester Ordnung
I've had nothing but great experiences working with manufacturers on Alibaba. I've worked with at least 12 of them over the years and a few of them for over 3 years.
The entire ordering process with certified Alibaba suppliers was smooth and well organized. Communication was clear, payment felt secure, and delivery was reliable. The professional handling created a high level of trust and a stress-free purchasing experience. Alibaba is, in my opinion, the best platform for safe and professional business transactions.
Jestem bardzo zadowolony z obsługi, szybkości dostawy, profesjonalnej komunikacji z dostawcą, bezpieczeństwem dostawy.
We have received the products, we are very satisfied with the quality and our customers have also responded very positively. I would also like to compliment the service of Shirley Cai; she is always reachable and communicates very well and clearly. Thank you for the delivery and I hope for the next delivery again
I've placed orders many times, and they always respond quickly and try their best to accommodate my requests.
They are a very reliable manufacturer. The quality is also excellent.
Les produits achetés sont de bonne qualité, le service de vente aussi et surtout suivi interessant et garantie egalement
J'ai trouvé sur Alibaba un petit stand pour violon que je ne trouvais pas ailleurs (ou alors beaucoup plus cher). Il est idéal pour un ukulélé ou une cigar box guitar et à petit prix! Excellent!
Nunca he tenido problemas y si habido algo rápida respuesta de solución
The transaction was perfect and well supported. The delivery is tracked with a good communication on the news. The associated Sellers are serious and reliable. Suggested ++++++++
Wij zijn zeer tevreden over de verwerking via Kitty Zue. Zij gaf prima support!
I like buying on alibaba, one problem is, not always supplier understand me when i ask for customs clearance and invoice, and then i have problems with selling that.
Was a little leery ordering as I am located in Canada and was not sure how things would work with language; if product would be as shown, if I might get unexpected costs through the shipping process. I had nothing to worry about. This experience was very positive right from the first contact!
LO QUE E COMPRADO A LLEGADO EN CONDICIONES BUENAS
I was afraid at the beginning because I tried wrong suppliers who had stolen my money and did not send my product, but after I selected only verified suppliers and tried them I am satisfied.
Thanks for Ali baba website,
Note: I paid for checking my products before sending by ali baba website but no body had done this checking for me so I get upset but I was lucky with my suppliers>
*******000 percent the best experiance and a produc ever you wont go wrong can not say enough good wow where do i stop the best ever email me if whant i would put my own money to back them
ALIBABA is a good sourse to buy these products and others also. Only thing is that this product is not what they said it is. Hopefully they help me to get a refund.
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.