59 Reviews for Alibaba.com
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I just bought a piece of equipment from Alibaba and was assured that it had a warranty from GlobalIPL and they completely ripped me off. The machine broke and the company refused to live up to the warranty or fix anything or give me a refund. When i complained at Alibaba, they did nothing to get this resolved. The company even admitted the machine was broken. Alibaba said that the fault was on BOTH PARTIES and didn't even post my complaint of the company's seller site. Alibaba does not protect anyone buy the seller. DO NOT PURCHASE ANYTHING FROM THEM!!
I have ordered a two 2 packs of toys for children, I have recived only one pack.They have sent me e mail and inform me that money for the another pack would be refunded.It was 6 month ago, I didn't get my money back.
I never rec'd my order,
can't get my money refund.
FBI should shut down Alibaba website!
DO NOT ORDER . NEVER .
YOU WILL NEVER GET YOUR MONEY BACK!
alibaba and Ali express are SCAM!
Stay away. I ordered water speakers. Came tooo late. One pear was damaged.
I submitted all evidence. but "processing" already 2 month. No way to call or send mail to customer service. Its No exist. My money Bye, bye,,,
Stay away. There is no guarantee that your items will meet your specifications. Alibaba complaint resolution is a joke and there is no effective policing of this site.
Finally received refund. It took several months and an obscene amount of effort.
JIA YE TECHNOLOGIES (HK) LTD... ---- Please remember this name.... They are THIEVES, CHEATS, LIARS, SCUMBAGS, SLEAZEBALLS, RIP OFF SCAM ARTISTS... and.... Whether we're talking about Alibaba, Ali-express, Any China based business, or any of the companies (or should I say "Fake Companies!) who post products for sale on any Alibaba, or any Chinese Business entity anywhere ... DO NOT TRUST ANY OF THEM! ... The Chinese only have one thing in mind when it comes to the rest of the world.. "STEAL ALL MONEY ANY WAY YOU CAN and NEVER EVER GIVE IT BACK"!!! They are a communist nation... and you have no rights in their country at all. You will get laughed at if your try to take these bastard $#*!roaches to court, or try to get a refund or any type of compensation for their criminal tactics. BOYCOTT EVERYTHING OUT OF CHINA and LET THEM STARVE & CANNIBALIZE THEMSELVES!!! - Until you've been Fukked enough times to know.. you cannot understand that they will never ever have your best business interests in mind, never!!! THE CHINESE CANNOT BE TRUSTED & THEY WILL TAKE YOU FOR EVERYTHING THEY CAN GET and LAUGH ABOUT IT LATER, CAUSE YOU CAN DO NOTHING TO THEM.. NOTHING!! You will be broke, and they will be doing the same thing to the next poor soul. FUKK the CHINESE and EVERYTHING THAT COMES OUT OF THAT COUNTRY.. THEY ARE THE $#*!ROACHES OF OUR PLANET & NEED TO BE WIPED OUT!! Don't give them your hard earned money... spend it at home instead of trying to save a few dollars on cheap fake products. - DO NOT BE A VICTIM OF THEIR CRIMINAL ACTIVITIES --- YOU HAVE BEEN WARNED!!
i am a free member at Ali baba and my experince was just ok.. no influx of good quality inquiries for free members.
Order was completely late. DON'T BELIEVE ANY DELIVERY DATE GUARANTEE! When it did arrive it was a cheap, fake and completely different product that what I ordered. I still have a dispute pending but seriously doubt I will ever see that money returned.
I made the mistake and purchased inflatable paddle boards from a manufacture on alilbaba.com last year. The manufacture is Rongcheng Bestband Industry Co., Ltd. My order was for 11' foot paddle boards with my own design and logo on them. After receiving and selling the boards, I started to get returns due to leaks. After inspecting the boards, I noticed that some were leaking at the seems. At first it only started with one board, then two, then three, then four, and now five boards. After getting no where with the manufacture, I opened a dispute case against them and won.
Myself, the manufacture, and the trade dispute team of Alibaba agreed that the manufacture would send me 5 replacement inflatable paddle boards. Since we agreed upon a settlement the case was close and all correspondents to the manufacture were suppose to be made by email. To my surprise, the manufacture ignored my emails and then notified me they will be at the surf expo in orlando (in one day) and they will have 5 sample boards I can take home. I agreed I would come to the expo and view the boards to see if they are an acceptable replacement. At the expo, I brought along a customer of mine who unfortunately purchased a faulty board made by the manufacture. All the sample boards were different shape, sizes, designs, and colors. They were damaged from being transported so many times. In no way, shape, or form did they resemble my 11' inflatable boards I originally purchased. My customer agreed that these would not be a suitable replacement and he would not accept any of these boards as a replacement for his board. I kindly told the manufacture that I will not accept these boards and please send me the 5 replacement boards we originally agreed upon.
After the expo, the manufacture continued to ignore my emails and finally told me they will not be sending me replacement boards. I contacted alilbaba again regarding this matter. It appears I spoke to a different person in every email. I had one tell me I will not be getting 5 replacement boards, then one tell me that I should be getting 5 replacement boards and the last one told me that I spoiled my opportunity at the expo and should of accepted the 5 damaged sample boards they offered.
I am beyond frustrated with this entire matter. My business model is simple, I make money by selling paddle boards. I have lost my shirt so far dealing with this manufacture and alilbaba.com. As you can imaging, their is no way I could offer a 7 foot paddle board to a customer that originally ordered a 11 foot paddle board. Some of the sample boards the manufacture offered me are made for kids. The boards I originally purchased could hold up to 250lbs! My market is adults not kids!
In the originally settlement agreement, myself, the manufacture, and alilbaba trade dispute team did not agree to the manufacture contacting me last minute to attend a surf expo and accept five sample inflatable paddle boards of all different shapes, sizes, colors (and damaged). If I new this, I would of never agreed to this settlement. At the end of the day, I am now being punished for following the original settlement agreement. I have lost all faith in dealing with alilbaba.com. Its clear that alilbaba does not stand behind their dispute policies. Proceed at your own risk.
I was contacted by the manufacture and they agreed to send me my replacement paddle boards. They will be finished and shipped within 30days. I also had a positive experience with alilbaba.com. I was contacted by an U.S. rep and he forwarded my issue to customer service. After this my case was re-opened and will stay opened till the boards are shipped. I will keep everyone posted as this progresses.
He host tons of scams companey who ask for wiretransfer. I was stolen 7000 for buying echo machine online from London, money is deposited in Indonesia or Malasia giant off shore banks and I never received my money back despite criminal charges. Never deal with Alibaba.
scammed, my money stolen and products never received. Nowhere to complain and no way to get my stuff. No customer service at ll it doesn't exist.
from what it looks like, people are complaining about electronics purchases.....yeah...thats something i would not do, personally i never buy electronics unless it is from a well known seller...i mean doesnt that seem obvious? but ya, my friends and I have bought jerseys and they were fine....we knew they werent the real authentic jerseys but it is very hard to tell...you have to pay extra close attention to see the flaw, in the case of my kobe jersey the name stiched on the back is slightly slimmer than an authentic one but u really have to put an authentic jersey together next to the one i got from aliexpress....but it did take a long time to deliver......but ya my suggestion..is DONT BUY ELECTRONICS FROM ALIEXPRESS......and if u order something, be prepared to wait a good period of time....its not the normal 5-7 business days
Suppliers on purpose do not go through internal messaging system, because guess what - then Alibaba can make an excuse you can't prove anything.
And even when you do present on documents to prove the suppliers scammed you - they close complaint anyway. An example complaint - 413129518
They requested more info, which was provided the same day - but then closed complaint anyway, saying nothing was provided. Complete crap service.
Stay away - you will get scammed and their resolution center is useless.
They won't even post BAD ratings on their suppliers.
I also found out that company I was dealing was fake - even though Alibaba says they are 9th year gold certified supplier with on-site check. Guess what - address is a different company.
DTY Industrial Co - is not a real company, everything about them is fake, Aliaba knows this, but will not submit bad ratings or help you resolve anything with them.
This is the first time I have purchased goods from Alibaba online. The seller is very dishonest and deceive, I was very disappointed. I ordered a carbon monoxide detectors, but received smoke detectors. Following discussions with the seller, the seller asked me to mail back the goods, not only agreed to pay the freight from the U.S. to China, and also agreed for a fully refund. I also got the pre-approval before I mailed back the goods to China, but after I returned the good, the seller ignore my message and reject the refund. I spent total of US $ 193.05(include merchandise, shipping from china to US, shipping from US to China), lots of energy and time. Very bad experience.
Great site if you are planning to start your own business. However, there are many safety issues with buying from alibaba. I wouldn't recommend buying from any seller that is not a Gold seller. To become a Gold seller it costs around $3000USD in China, so only the big boys can afford to get it. Otherwise, any scam artist can open a business account and ask you for money without sending you anything.
this company are cheaters they send for bad quality products and bad service and the goods was differents specs as agreed and missing items i have all proofs and documents
dont buy from there people as my advice
CHEATING ON ALIBABA DISPUTE CENTER
I think maybe alibaba cheating our dispute. I had a case where I am required to reply within 3 days or the case will be canceled by the administrator. But there is no limit to the administrator that do not take care of the case that I asked. example Case Number: 412830501 till date there is no handling of the administrator. Last answer of the administrator is dated 20/08/2013. I even can not find any chance to contact the Aliexpress administrator to say: What's going on with my claim!? Actually I can not contact Ali if the status is not "Waiting for my response". Ali administrators but sometimes seems to forget there is a claim not finished.
I would not care, even if it takes a year I still would take care of this case and will not close it, before the case was settled. I also suspect that this is a collaboration between alibaba and the seller to gain time and cheat the buyers.
DO NOT DEAL WITH Taizhou Huamao Handicraft Article Co., Ltd.
Terrible service. I'm struggling to get my deposit back. This is worst experience ever. My order was delayed for 3 months. Their website is www.tzhuamao.com
Do Not Do Business with Yiwu Yamiaim , Alibaba Supplier!
They shipped 350 pieces of defective, non-working crystal covered retractable leashes and matching pooh bag holders.
They also pulled a bait and switch with the products. Their invoice included a picture of the product we were to receive and was not what was sent.
We have been doing business with Alibaba suppliers for over 5 years. We have previously purchased the exact retractable leash pictured on their site. It is the best retractable leash on the market, so we did not ask for a sample before placing the order. OUR BAD.
None of the products had any type of protective packaging so crystals were falling off of everything!
There was not ONE SINGLE retractable mechanism that worked. NOT ONE.
When they were contacted regarding this situation they stopped all communication.
Sadly, we were also in the process of working on a First to Market product with them also.
So they literally gave up thousands and thousands of dollars that would have been made from the first to market product over $1680.!!
We filed a complaint with Alibaba which they agreed was legitimate, made us supply TONS of documentation (which we had) but did not make Yiwi Yamiaim honor their written promise to correct the problems or black mark them.
Yiwu Yamiaim lied directly to the Alibaba Complaint Department TWICE, in writting which we were able to provide documentaion that proved they were lying and still did nothing against them for lying.
The Alibaba suppliers know how to play the game with Alibaba when complaints are made against them, so they get away with whatever they want.
Yiwu Yamiaim refunded almost half of the money only.
We ended up with no new products to feature at the National pet Trade Industry Show,
Paid for aa additional new product showcase at the show with nothing to show
Purchased a battery.Supposedly Refurbished and arrived looking the worst for wear. Will not charge up on my charger which is new and handles an identical battery OK Dispute lodged. Alibaba seem to ignore matters raised and are robotic in their communication. Meaningless, ineffective and will not admit any fault let alone refund money. AVOID this mob like the plague
Rec'd wrong item. opened dispute. still waiting... no way of contacting them or sending Email.
Purchase Item from www.aliexpress.com;
http://www.alibaba.com/member/cn1001644251.html (Mary Wang)(Company Name: Sun-Shine) Item received is different from Item shown, complained...there reply: "Not there fault." Just another rip off-Bait and Switch. ( they Have since removed the photo of the Item because it was wrong! yet No Refund!!! DO NOT DO Business with any of the companies represented by Aibaba.com. I only wish I had checked them out first ( this site is NOW BOOKMARKED ) Will always check here first!!!!. Their "Escrow" is a joke!!
Never use this Theft orient d site for anything. Everyone here is pulling a scam of some type. My experience was with a man named Allen Du. His company is Quindao Bonfrich Wind Energy Equipment Co. They offered me 10 300 watt solar panels for 2000 usd air freighted. Lily says he no longer works there as of three months ago. She is part of the scam because she never tell me why he had to leave. Anyway his email disappeared from the Alibaba site after the money wire transfer cleared. All that I get is a run around and even the bank of china via chase wire transfer will not back me on this fraud. They seem to be behind the theft or backing it. Never trust anyone in China especially via this site. Snake people!
I bought 2 wedding dresses from 2 different people on this site. Dresses were poor quality, not as pictutred and I could not get my money back.
This is the most sleazeball website imaginable. I keep finding photos of the ceramic art that I make and sell online through my own website and through Etsy.com on this website. I have found it impossible to ever get a response from this website. It is frustrating, illicit, untrustworthy and deplorable in every way that I have ever tried to interact with it.
I have bought a few things from this site. Some with great results and some so so.
I had a dispute with one of the suppliers and we resolved it directly and he deposited a refund to me via paypal so I released his funds from AliExpress. On another purchase from a different supplier I placed and paid for my order but the the supplier came back with a stipulation that there was a no return no rfund on the product once it was shipped so I cancelled my order before it was shipped and I got a refund put back on my credit card in about 3 weeks unfortunately because of the currency exchanges I lost about $200.00 but did get the full refund put through. I am now in a dispute with a cell phone company through AliExpress as the phone I ordered doesn't work on North American networks even though they claimed it did. If I can't resolve this through AliExpress I plan on having VISA refund my money. I'm wondering if anyone out there has tried to get a refund this way and if they were successful.
LISTEN TO OTHERS WHO SAY DO NOT ORDER FROM THIS SITE. The deal looked good but you have no recourse when they cheat you. My first and last order was for 10 pairs of earrings for gifts and the dealer thanked me saying how he was new and need good reviews, etc and I would received them in about 2 to 3 weeks. I got them after three days and okayed payment. Then two weeks later I again got a request saying the dealer could not be paid until I okayed payment which I did. Then two weeks later another similar 10 pairs were received. Turned out after I okayed the second time and the credit company paid off, dealer sent out another set when I contacted him, he said I ordered two sets at the same time and when I asked how it was he was paid two weeks before he sent them, NO RESPONSE!. WHAT A SCAM. NOW BECAUSE I WAS SO CONCERED ABOUT HIM GETTING PAID, I AM SCREWED..
Ordered 50 of their 210 lumen LED G4 bulbs. Upon installing them noticed they were extremely dim compared to the 250 lumen 20W halogens I was trying to replace. Performed a number of scientific measurements which showed they were between 1/8th and 1/10th of their rated output. Despite overwhelming and indisputable evidence they are extremely incorrectly rated they still refuse a refund or replacement. Theses guys are shady, crooked, unprofessional, etc. - whatever you want to call them - they don't stand behind their products and and their motto should be "the customer is never right". Regardless of their prices NEVER, NEVER, NEVER do business with them or any company they are related to.
I also had problems with this website. They don't verify the sellers properly, it's up to us to figure it out. The company I bought from was big and they never delivered. Just wasting money using this site in my opinion. Staying domestic for all future transactions online.
I think All the suppliers in alibaba are fake, scam , liers etc. i payed to 3 differnt companies for 500 micro SD cards to each of them. After they got all the money 100% they stop replying. here are the name and other detail
Shenzhen Nstar Industrial Limited
Add: Bock c, Longtang Industrial park, Minzhi town, Longhua District, Shenzhen
she was so nice. she said that you pay us 50% after you get tracking number and cifrim the goods then pay the rest of the money. so i payed 50% then i asked for tracking number first they refused to give me tracking number however in the end they give me the tracking number but i couldnt track there was no information on the DHL site so asked from them how to track what kind of tracking number is this they replied that pay all the money first then we will tell you how to track. so i payed remaning 50%. then they disappeared stop replying to my email not answering my call.
all most same thing happened while dealing with other companies.
YD TECHNOLOGY Co,.Ltd.
Add:Huayan Building 509 Room,No. 1163 Cuizhu Road,Luohu District,Shenzhen
TAIQI TECHNOLOGY LIMITED.
Address: 19F Baoli Buliding, No. 2702 Nanhai Road, Nanshan District Shenzhen, Guangdong, China
Tel: 86-755-33072602 Cell: +86 13172432602
i have all the email record
Spent a month working with Ningbo John International Industrial on a custom product for our company. Made the initial payment through the Escrow service that Alibaba advertises and that the manufacturer claims they accept. However, manufacturer made a huge stink about using the escrow service without reason and would only accept a wire transfer. We are not about to wire thousands of dollars to a company across the globe based on an email. We are very upset they wasted so much of our time.
I have purchased a number of electronic products and received all items at a reasonable price however the ovarall quality of the products are poor for most. I think that you can achieve good value from many vendors but one must be carefull in their research. We went through similar quality problems with japanees goods in the 50's and 60's. Now they are the best for most items. The old saying is still true. You get what you pay for but sometimes we get lucky and find exceptional good value.
Hello everybody! I want to tell you about my SELLER experience on alibaba. I"ve created an account on this website hoping to establish new business contacts and sell my products internationally. Once I registered, alibaba asked me to verify my company in order to appear as a truthworthy supplier. They asked me to provide a bunch of documents, which i did. After several days I received an email from them telling me that my company cannot be verified without giving me any reasons. When I tried to contact them to ask what was wrong, nobody ever answered me or contacted me back. Meanwhile, one of their staff was calling me and sending me emails almost every day trying to convince me to buy their gold membership for 3000$(!) per year in order to be automatically verified member and get access to their "good" buyers list. The price seemed to me way to high so I refused to buy it.
Another strange thing that I've noticed is that i got several messages from potential buyers, interested in my products. I've replied to all of them, but none of them ever got in touch with me anymore. I understood that my messages were never delivered to them because some of those buyers kept sending me same inquires over and over.
A few days ago I discovered that my account was deactivated without any notice and without giving any reason.
In my opinion, alibaba is to avoid not only for buyers, but also for sellers. And little advice for buyers: don't trust on "gold" suppliers, they are just members who paid money for it without actually being verified.
Total scam!!! I ordered a dress for my daughter for prom and was told online it would take 6-10 business days. My payment was confirmed in less than 24 hours and the dress didn't come until 2 weeks past prom, 4 full weeks past my order date. To top it off, the dress was completely different from what we ordered; different material, the bodice was constructed completely differently than the one we ordered, it had sequence it wasn't supposed to have, just a disaster! I also emailed them several times to cancel the ordered and they kept emailing me back refusing to cancel and asking me to be patient. Are you kidding??? Maybe if they hadn't taken my money so quickly! At this point, I'm still trying to get my money back.
Liars, Liars, Liars Spoke with a representative Rebecca at a Company called Keering located in - Guangzhou province to purchase some brooches/pins. It took her over a month to actually get my order correct. When I called her she picked up the first time and then didn't pick up. I called her cell and she finally picked up but apologized. Gave me a false tracking number and then asked for my address again.
Then gave me another tracking number and said DHL has it, but called DHL and they said they didn't have it in there possession because it would have been scanned in there system.
NEVER BUY ON ALIBABA UNLESS YOU WANT TO DEAL WITH LIARS!!!!
I might have been unlucky, but for me it has been an HORRIBLE experience!
I ordered several electronic stuff, like connectors, flash drives etc. Some of them arrived after two months and were of poor quality. Some never arrived. Some arrived after more than two months, and they were useless. Abslutely not working. Then I had to spend more money to send them back for a refund, and the vendors never refunded anything, nor Alibaba answered to my requests.
I spent much time in writing to Alibaba or to the vendors, Since I received many many notices about the status of my orders, I initially thought that the site was actually well organized and the buyers is in some way protected, but I couldn't use Paypal, I couldn't trace expeditions because the tracking numbers for China Post never worked at all, and Alibaba did not protect my purchases at all, since when I opened the disputes (many of them) for not receiving items o receiving not working items, they simply provided me with an automatic message saying to arrange an agreement with the vendor. The vendors, being almost all of them simply cheaters, either did not answer or answered that it was not their fault and would have protested with their supplier. Then they disappeared into thin air, without refunding anything.
I simply threw my money away, and they went to dishonest vendors and to a dishonest trade provider, such as Alibaba proved to be.
Next time only Amazon or other trusted sites.
AliBaba and AliExpress is the same scam company. I ordered blue displays from them. after few days they sent email saying price posted is for red color and i must send more money for blue color. Their advertisement showed both BLUE and RED same price. Many online victims say if you scold the Chinese, they will steal your money and you get nothing, so I accepted the RED better than nothing. This is 1st and LAST time I buy from China. This name AliBaba tells the truth about them.
Umm I know you guys are disgruntled and but I order cloths from them and got everything I ordered. I guess its cause I used paypal? I dont know even Western Union people try to scam you of western Union money orders. I got 3 in Stockholm of 1000 dollars each and each time they tried to hold on to the money, You
STAY OUT FROM ALIBABA AND SENSE ELECTRONIC TECHNOLOGY, THEY ARE CROOKS!
I ordered and paid by wire transfer ten 12 W LED bulbs via Alibaba from Sense Electronic Technology. They sent me 5W LED lights, which are dim, low quality, and useless. Sense Electronic Technology refused to replace the lights or reimburse my payment of USD 100. The salesperson "Rambo" claimed that tehy had fired the seller "Boris" who had "sold the lights too cheaply". The names will tell you what freaks this guys are. Stay away from Alibaba and Electronic Technology.
I ordered hair ffrom here and i was assured that it was the kind of pruduct that i had specefied to the seller that i wanted. It only lasted 2 months. Its a very questional site to make purchases from.... spend your money locally, so that way you know what you're getting!
Shanghai QY furniture company ltd or they also go by Shanghai Backome industry. Do not buy from them as they will try to send you the wrong items and when you disagree and dont let them send they ask you for thousands of dollars to resend the items they did wrong in the first place. Alibaba team is not very helpfull always saying you need more evidence even after you give them all corresponding e.mails and bank receipt and all that. Anyone consider buying from Alibaba I would think twice and especially from this company as in the end it will cost you twice the money
This site stole images from my Etsy shop and passed them off as being made by a manufacturer in China. They were impossible to contact. It is also impossible to unsubscribe from them. They are sleazeballs. Stay away!
The site is a excellent site for buying craft stuff ....but def need to read reviews and also feedback rating should be more than 97 percent .There are some genuine sellers just like you have in eBay and Amazon marketplace .We need to use paypal to pay to be on the safer side.
do not purchase off Abidin-Bin Ishak from Amasiex Enterprises Sdn Bhd. it is a SCAM, I purchased items off him and paid him and he refused to ship saying I need to pay more money for customs clearance as they had loaded the incorrect quantity but I could purchase the additional at a discounted price, DO NOT EVER BUY FROM HIM
SCAM! Beware. I ordered a few samples of tile and paid with my debit card. The next day a lady called and said the prices were incorrect and I would not receive the pieces I ordered and paid for. I was told submit a request to cancel my order but my order "disappeared" along with my money. Do not do business with these scammers.
Be careful of these suppliers. I believe they are from the same people with many companies that sell babies stuff. Please do not be the next victim!
Another supplier from Sabah/Sarawak Malaysia.
DIGIT ENTERPRISE COMPANY
BABY SWING company SDN. BHD.
BULBSTAS TRADING SDN BHD
And many other companies.
Just be very very careful.
We are a small business in West Michigan and were looking to source some parts from China. We secured an initial sample and were pleased with the results and the price. We then placed a small order for more parts, but when they showed up they did not meet specifications. The supplier refuses to even reply to our inquiries and Alibaba won't help us either. I don't think we'll be doing any more business through this website.
They hd e pay 707.22 usd to a Grace yao in Qingdao for 100% remy hair. the hair started to shed and swell and tangle once washed. could not receive an exchange or refund. they say hit confirm order button if received and satisfied. how am i to get hairdressers appointment, attach hair wash it and write review before 5 days? please do not buy anything fro them. you cant get your money back. called california office wendy quite trite and rude. my escrow fee gone.
I have not ordered anything from this site. But I was helping my mom find a wedding dress online and we found one that she liked one one website called 4bridesmaid.com, tidebuy.com, alexpress.com, and many many more. All of the sites were asking for strange payment actions, no paypal, and a message popped up when we were about to order asking us not to block any pop-up's that might come up. I was super suspicious after seeing this and well the reviews are all correct DO NOT order anything from this site unless you want stolen money and a possible hacked bank account.
I ordered hair ffrom here and i was assured that it was the kind of pruduct that i had specefied to the seller that i wanted. It only lasted 2 months. Its a very questional site to make purchases from.... spend your money locally, so that way you know what you're getting!
Alibaba only cares about who can make them rich
They treated us small customers very badly and only do things in favors of big customers who bring them money