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The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
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Alibaba's Group's service is always proven excellent and height of professionalism. Once upon a time, it would be very difficult to find products, suppliers and credibility but in this era, when Alibaba emerged, the buying any products from china is made simple with honesty.
اشتريت سيارة ليبارد 5 من شركة Henan Guangzhida Industrial Co., Ltd.
واخذتها عن طريق الصديق Zack Wang
لقد كانت تجربة مميزة وجمية وناجحة...
شكرا لكم
I made an order for custom titanium bolts for my car and business, the manufacturer was terrific and this site provides excellent support
Excellent platform. Alibaba provides a high level of security and makes it easy to find reliable suppliers. Communication with vendors is simple, clear, and efficient. Overall, a very trustworthy and user-friendly platform.
Die Holzfiguren sind wirklich sehr schön und liebevoll gestaltet. Jede Figur sieht hochwertig aus und das Material fühlt sich stabil und gut verarbeitet an. Der Versand war überraschend schnell und alles kam bestens verpackt an. Insgesamt bin ich sehr zufrieden und würde jederzeit wieder bestellen.
I am very satisfied with the company's service. Fast delivery, quality products, attentiveness, quick response to questions. Thank you very much..
Order received today, and the product looks excellent. All that remains is to confirm its effectiveness as we use it over the coming days and weeks. However, the delivery time was disastrous, as the order and payment were made on November 4,2025, and received on January 13,2023.
I am very happy with my agent, she is attentive and manages my queries and orders well. We have a great relationship and I can count on her to deliver great service and great quality of the products I order. She helps me with also making my business visible and provides insights and information to help me with my business and customers.
Esta plataforma tiene mucha variedad de fabricantes y proveedores. La recomiendo.
I am very satisfied with the product I purchased. The product quality was excellent (it matched the photo image displayed on supplier's page. Customer service was excellent and shipping was on time as expected and promised. So amazing! Thank you very much.
The keyboard and cable are good, I received them well and neatly packed... I am very happy, especially since you are friendly in answering all my questions, thank you very much
親切にこちらの要望について一緒に考えてくれました
本当に感謝しています
また、利用させてください
ありがとうございました
I needed a 20+ horsepower engine for my repowered golf cart and could no longer find anything in the state where I live, but thanks to Alibaba, I was able to source what I needed. I am very happy with everything that I have purchased from Alibaba!
E' bello da guardare,
Se però ci fosse anche il MANUALE ISTRUZIONE si potrebbe anche adoperare
Ancora meglio se la tastiera touch fosse in lingua ITALIANA. ( magari toutor you tube. Grazie spero che che qualcuno capisca e mi aiuti.
Alibaba's APP made it so easy to talk internationally to engineers and production managers that shipped samples then a magnificent final product. Alibaba's help made it, so tariffs are not an issue! You can TRUST them. The purchase, order and tracking were easy.
Had issues with a refund, the sellers said they delivered, and it was not true seller lied about it and Alibaba let it just run wasting valuable time and in the meantime i was out $990. I have now contacted my Credit Card company and they have to cancel the card causing more problems as we have other orders linked to the same card that would cause cancellation of all transaction. We received a call from Alibaba at midnight who answers the phone at midnight? Still cant get a refund after we showed proof that the order was only partially delivered and that sonly after we drove 8 hours to pick up one half was picked up the other was at another warehouse when we arrived they said it was cancelled so trip for nothing then they told alibaba that we had picked up both orders its a joke before this alibaba would investigate now they just let time lapse i had to purchase from another vendor luckily that went smooth and the quality was great not all experiences are bad but it only takes one to make you think if its worth the hassle.
I was nervous to use. I usually used other sites to order products. This first experience has taken away all fear. I had to deal with a great seller. I was very happy to deal with him. It was a great experience and I will continue to use Alibaba!
Plateforme où on trouve tout ce qu'on recherche avec un très bon rapport qualité/prix.
Great experience from start to finish! Item arrived quickly and exactly as described. Packaging was solid and everything was in excellent condition. Smooth transaction and easy communication. Would definitely purchase from this seller again. Highly recommended!
Answer: Nothing you can do i was ripped off and alibaba wont help you i suggest that you have learnt a lesson dont trust Chinese companies more rip offs then good stories
Answer: Definitely not. I spent £1000 and never received goods and no money back
Answer: I would recomend to purchase only from people who have pay pal! And be carefull because there are a lot of sellers that just steal your money!
Answer: Do not do it!~ they are scammers. It is way to difficult to figure out who are scam sellers and who are not. And there idea of protection is a joke! Do not do it. If they are cheap there is a reason why... think about that! Dont do it!
Answer: Alibaba does not offer any protection from either scams or mistakes. Dispute resolution to them is you lose your money or pay more money and then lose it. Only pay with CC and then give alibaba 1 chance to fix then dispute with CC company and get money back. IMPORTANT in contract state that you get a full refund of any monies if their are any problems.
Answer: I would echo Hugh K's comments. Never ever rely on Alibaba whether the supplier is trusted or gold whatever. Insist on paying via PayPal. Ask seller to send you PayPal invoice and before making payment, call and confirm with PayPal if you are protected by PayPal in case seller doesn't deliver as promised. Personally, I stay away from purchasing via Alibaba. Try Dhgate.com. I'm doing all my business from this site
Answer: Hi Bud, this is Echo from Alibaba Customer Service. I checked the name you provided and this supplier came up: http://vuidding.en.alibaba.com/. If this is the supplier you are referring to, please click the following link to get live chat service from our service consultants: http://service.alibaba.com/buyer/contact_us.htm. They will check out the reputation of this supplier for you and provide you with some safe trading tips. Have a nice day!
Answer: If reading the reviews does not answer your question then nothing I say will have any effect at all on what you think. If you have read these reviews and you buy from this website then you must want to lose all your money, therefore it would be a better idea to give it to a worthwhile charity
Answer: This is what they tell you but in fact it doesn't happen. Alibaba only look after their traders. The traders buy gold supplier stars like we buy lollipops. Gold star supplier means nothing. Ghangzou Mega Beauty firstly showed 3 stars, the following week 4 stars, following week 5 stars and the next week 6 stars. I complained to Alibaba who don't care as long as they get the money. Now DHGate do not release the payment until you receive your goods. Buy from DHGate to ensure you are not scammed.
Answer: Theres a lot of corruption with the vendors on Aliababa... its russian roulette
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.