I purchased the goods from them via Trade assurance. (in 16 reviews)
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THIS SITE IS FULL OF SCAMMERS, IF YOU ARE LUCKY ENOUGH TO RECEIVE YOUR GOODS THEY WILL BE UTTER CRAP ANYWAY. MOST OF THE COMPANIES ADVERTISING ON THIS SITE JUST KEEP YOUR MONEY AND NEVER SEND OUT THE GOODS. THEN THEY GIVE YOU LAME EXCUSES, TELLING YOU YOU HAVE TO PAY 90% IN EXPORT DUTIES. IF YOU DO DECIDE TO DO BUSINESS WITH THEM ONLY PAY THROUGH PAYPAL.
Please be warned do not engage any business with Pak Dent Max from Pakistan because my company is a victim from Pak Dent Max. We paid for products that never arrived for more than 5 months and now Pak Dent Max does not reply email and does not refund the money. Thank you.
The supplier Leondo bridal is the worst. I bought a flower girl dress for my daughter and the result TERRIBLE!
Completely different to the dress that they show. They just copy models of beautiful dresses, but only for the pictures because the reality is totally different. Bad design, bad quality, bad size.
I wasted my money. Never again.
Leondo is the worst? It is a FRAUD.
Bought a misting pump from Easy Garden Watering Company and paid 1800$. pump arrived FINALLY and upon opening the box found that both the inlet and outlet had been snapped off. The wiring inside was disconnected and there was oil all through the unit. Contacted the company for replacement and they dent new parts EVENTUALLY, which did not fit so purchased local parts and fitted them , pump still not working and company contacted yet again, they insinuated we were too stupid to run the pump and suggested we take it to a professional or take video so they could tell us what we did wrong. We knew it was correctly installed so decided to take the pump to a professional for inspection. The professional stated the seals were broken and the pump head was broken and it was difficult to determine how much damage had occurred from the oil leaking out.
Contacted the Easy Watering Company again , and requested refund on the pump. they again called us stupid, refused to help said we would have to pay return shipping ($1395aud) and then refused to acknowledge us any further saying we were too difficult. We have been more than accommodating, its not in our best interest to annoy the person your trying to get money from.They dont honor their warranty, buyer beware. Very rude and unhelpful. Aliexpress would only request they get into contact with us and we are now stuck 2k out of pocket and no pump for our plants =(
Recently bought some surveillance cameras through Ali Express from Vision Cool. The cameras work but came damaged on the finish. At best the product looked as if it was refurbished not new in box. The plain packaging it came in would also indicate that the consumer packaging was not available. After disputing the purchase the seller offered a $10 refund and to ship replacement covers for the damaged ones. I agreed just to resolve the matter. Once my payment processed to him he disappeared and won't respond to e-mails. I'm angry and upset with the deceit .Ali Express goes through the motions of making it look like a dispute is being handled but they rule in favor of the seller. That's not to say that they are all bad. I'm merely saying do your research before you hit the pay button . Know what the pit falls are to refunds and the credibility of whom you are dealing with on the other end. BUYER BEWARE. As for Nicholas at Vision Cool...THIEF, LIAR and a PIECE OF $#*!E! Good Luck!
if there was a negative star i would give that !!
the reason for that is : wrong item cann't be replace..you have to pay for return even if it is not your fault to receive wrong item...
it is only to support chinese seller ! i would advise to pay a bit higher but buy it from ebay and amazon
I am having packaging done. Alibaba's website makes it clear it's been to make the payment through their website to have Tradeassurance. I paid the seller through Alibaba using my credit card and the seller tells me they have not yet received my payment.
It has been five days since I sent payment and the manufacturer still hasn't received it. Now Alibaba is claiming it takes 3-7 days for the funds to be "verified."
Verified? I paid using a credit card - not a check! And at no time prior to or during the payment process was I told there would be a delay.
I've since dealt with a second company and sent them payment directly with Paypal with no problem - and I saved money because Alibaba didn't get their share of the sale.
I thought it would be the sellers/manufacturer's who would be the dishonest ones but it's actually Alibaba.
I had lost my money by trying to purchase from a seller on alibaba. After realizing that I've been robbed, I approached Alibaba customer support and anti-fraud center. No body helped me in that. They just made the lame excuse that seller was unregistered and we blocked that seller profile. But I found the same seller with another trade name robbing buyer on alibaba.
That was my first and LAST business deal with alibaba. I would never ever deal with or even recommend ALIBABA (AND 40 THIEVES- as an notorious legend is).
In July this year I was shopping there for the first time, so I was a bit worried that I would be scammed. Also, it is not possible to pay by a credit card but bank transfer to China is required.
I posted there a want ad and a chinese company which was selling the exact product as I wanted responded to me. I purchased the goods from them via Trade assurance. I had to transfer them 1500$ dollars deposit (covered by Trade Assurance) and 6500$ I paid to their bank account before the goods were shipped.
The chinese company sent me pictures of the goods before they were shipped. They dispatched the shipment by FedEx and I received it after 9days.
The goods were in excellent condition, exactly as described and I will buy from there again.
Tip for consumers: It can be difficult to find a honest supplier, there are lots of scammers. Never send the payment by other way than Trade Assurance and look for companies with lots of experience and feedback.Ask Misaki about Alibaba
As everyone knows there is the new segway going on everywhere , the smart balance wheel, and i thought that i would buy one from Alibaba and that was my biggest mistake. I regret it. The scooter was meant to reach me in 3 days, it said that it was UK delivery but then after the guy contacted me on email instead of Alibaba's website and told me to western union £60, so I did, thinking its fine, that was the whole amount that was in the deal, later, there was another £30 for shipping to UK, then another £30 for Some import and export license, and then another £30 BECAUSE THEY SENT 3 SCOOTERS APPARently BY MISTAKE so we made a deal , £30 now and £70 after delivery. They sent me a tracking number with some website, Carg247ltd.com, I don't know whether to think the website is fake or real. As i have no clue. And after £150, in 2 weeks i still havent recieved my scooter and after every payment i get promises its the last payment but still nothing. And now he wants another £40, for the door to door fees for the delivery company, I emailed the company and asked if they will do cash on delivery as most companies do. But then i noticed that the person i was dealing with and the person on the official carg247 email, has the same way of talking and now i don't know what to do as he refuses to send the money back and he made me western union it to Nigeria. I am stuck in all ways. In £150 i probably would've gotten it from amazon. Worst SITE EVER AND DEALERS.
AliBaba.com is nothing but a hub for copyright and trademark infringement. See this link from their site? http://guide.alibaba.com/shop/art-of-jolie-e-bonnette-creatures-gotta-be-me-cute-monster-cartoon-art-mousepad-mp-155610-1_37455251.html That is a product which I officially licensed my art for with another company. See that "get quotations" button there on the right? This is AliBaba setting you up with people who will agree to illegally make that product for you extremely cheaply in their Chinese sweatshops. They have ZERO permission from me or the company which makes that product to be doing this.
Seriously people, if you value the economies of your own countries and the rights of the copyright and trademark holders who live there, don't do any business with any site in the AliBaba Group. They are ALL hives for trade in illegally produced goods and are ripping off legitimate businesses all over the world.
No matter how much AliBaba's representatives say they "respect intellectual property", it's BS until they shut down that "guide" part of their site which allows Chinese sweatshops to give bids to illegally mass produce products they have no rights to. They try to talk the talk, but they most definitely do NOT walk the walk. Frankly, I find it amusing that all of a sudden this "Echo Q." person has appeared to try and make it look like AliBaba gives a damn about all of the thievery they are profiting from now that AliBaba is as 3 stars and AliExpress is at 2 stars. What a joke! If they really cared about fraud, they would be shutting these sellers and sections of their sites down completely.
Tip for consumers: Just stay away from all sites which belong to AliBaba Group. You will be getting cheap, shoddy and illegally produced merchandise from a country in which people had no problem poisoning babies with melamine in their formula just to make a profit.Ask Jolie about Alibaba
DO NOT DEAL WITH Yiwu Changyue Import & Export Co. Ltd (http://huishuo.en.alibaba.com/)
Warning to buyers:
After negotiating with this supplier for about 12 months, we had agreed that we would submit an order for 20,000 units.
I had received samples from this factory, named Yiwu Changyue Import & Export Co. Ltd (changyue-industry.com), with a price that had been agreed upon and confirmed several times.
We were ready to place an order after receiving final confirmation from our customer on the 22nd of October 2015. However, when going to finalise the order, the factory suddenly increased their prices by over 30%. We had literally sent all the quotes to our customers, they had confirmed the order and were to pay us for this order, and then when placing the order with the factory, they suddenly increased their prices.
No buyer should deal with a factory that would employ such appalling tactics when dealing with their customers. As a matter of principle, it is necessary that I make potential buyers aware of what has happened to ensure that they do not face the same problems.
We had agreed on a price, it was confirmed several times over a period of many months by the factory and then finally once we had an order confirmed the price had increased.
WARNING: DO NOT deal with this factory! I hope that this post will help to warn any future buyers.
I purchased a tablet and when I got it noticed a small crack on the bottom left side. Then after a about a week it seemed to stop taking a charge. I contacted the seller, Zeng Yongjian of High-qulity ELT Co., Ltd. and he said send it back and he would reimburse me. Zeng provided a return address said don't use UPS, DHL, instead use local postal service or EMS. I used USPS registered.
Unfortunately the registered USPS service I used does not track the information online at the website, however based on the registered package number the USPS clerk checked their internal database and found that the package reached China August 28, 2015. The clerk then opened a case to verify directly with China that the package had indeed arrived. Once the arrival of the tablet was verified between USPS and the China post, USPS closed the case and sent me a letter verifying that the package was at the China local post office awaiting pickup by the seller. Meanwhile my case status was classified as in depute.
When asked to respond to the dispute I did so with this information and copies of my receipt and letter from the USPS. The seller's only response has been "I havn't get it."
This dispute has shown "Dispute Escalated" twice and the countdown clock reset twice. I checked with the USPS today (10/22/15) to see if there was anything else they could do and when the clerk checked the package status she said that China was preparing to send the package back to me.
AliExpress had not even bothered to contact the seller to tell him to pick it up, yet they were supposed to be investigating for over a month now. They knew if they waited long enough that the package would go back and that is what they did.
AliExpress is a sham and fraud. No one should be buying anything from China. I'm hoping to get someone from the local news stations here in NYC to cover this story so millions will know to not buy with them.
UPDATE: I found out that the address I sent the tablet to was incomplete, but because AliExpress waited so long to respond to the issue, the tablet is currently being returned. A representative from Alibaba said they followed their standard procedure, waiting almost 3 months before offering feedback. I looked over the mailing documents many times and could not see the error so take responsibility for that part of the problem. However, if someone on their side had responded before three months time, the USPS said that they could have intercepted on my behalf and corrected the error.
Tip for consumers: DO NOT PURCHASE ELECTRONICS WITH THIS COMPANY!Ask Veronica about Alibaba
Guangzhou Liwin Electronic Technology Co., Ltd. this company is a joke. stole $6000 and no products, after 350 emails ! yeas 350 emails with these people , dealing with this company was a nightmare,, they want only western union money, we send money through trade assurance, our merchandise got sized by costums because the moron use a fake UL logo , we asked for certification they gave us a fake ones from friends, and told us how much the US agent needs to release products!!!! now we are disputing with trade assurance , which I thin is a lost, we will never deal with alibaba again, build it over here ,don't buy Chinese.
hope somebody from alibaba can understand that internet is a powerful tool and at some point this will stop.
I WOULD LIKE TO THANK ADA FOR HELPING WITH DISPUTE, i have to say that trade assurance worked for us, and we got our money back, they suspended supplier until they refunded the money to us.
1) make sure that you have all paper work and all emails do it through alibaba.
2) make sure. that read your contract very well.
3) have all paper work for money payments not through western union but through your bank tt, DO NOT SEND MONEY WESTERN UNION, IT WILL BE A FART ON THE FACE.
4) i would use secure payment but many seller dont want to use it, even when they said they would on page.
5) do only deals through secure trade.
keep records of everything.
6) even aftert they send the sample , check for any copyright logos on boxes, a lot of suppliers will show certificates like fcc or UL , then you will have your merchandise sized by customs for counterfeit items.
Neither of these companies stand behind the customer. Buyer protection is a joke. I have a disputed case open that was suppose to be solved if not heard from with in 3 days. I responded and seller has NOT. Surprise no response from Ali Express team!!! Days later and still no response from Ali Express team. I tried the assistant as directed and my computer spins spins and NO one shows up. Also, the other is an automated assistant. NO HELP HELP !!! BUYERS BEWARE STAY AWAY!!! Still NOTHING is done and they are relentlessly asking for 4 or 5 stars withholding my refund!!!
Sorry,I don't want this,but our boss said if return money,we have to try our best to get 4 or 5 star,becasue we will be difficult if get 3 star or less, I just want to discuss with you friendly. Because we don't make any money for your order and if we got 3 star,we will be punished. We are very difficult to make money online,hope you can understand us.
refund my money as promised as nagging me relentlessly for 4 or 5 stars isn't going to look good to the platform PLUS you have wasted enough of my time with these numerous emails and you are causing me emotional stress. Refund money.
According to your photo,the platform won't return $10 to you, but I can,I just hope you are satisfied with us and you can get best interests, we can keep our score, hope you can understand us.Thank you.
I just think our product is no problem and no body think they are bad, I have do waht I can do for you,but now I will return the money to you, this is not bribing, if you give us bad feedback I don't return any money to you because we will be punished by platform,can you understand my meaning? That's a good way for you and me.Friend.
I will escalte the dispute that you are holding back my refund for a 4 or 5 star rating. Tha's bribing.
Now you have made a dispute, I will return now, I mean after that please give us 4 or 5 star,ok?
Please refund now or I will open a dispute.
I will return return your refund,but please give us 4 or 5 star please.
Are you holding back my refund for a 4 or 5 stars ?
Hello,can you give us 4 or 5 star?
If I return $10 to you,please don't give us bad feedback,please give us 4 or 5 star,ok?
Ok,do you have paypal account?or you can make a dispute and set return $10 to you.
Return 10.00 US
We can return $10 to you and don't make any money really.Sorry that i can't return more
31.80 US is 202.23 China dollars. I can assure you that you can offord me the extra 5.00 to make it 15.00.
Sorry, I only can apply to return $10 to you,because your order only $30.I have paid the freight,hope you can understand us.
refund 15.00 and I keep the product and we will be done with this transaction.
Sorry,No bady told me them can't be use,we have pay the freight for your order, if everybody like this,we will lose a lot of money.May I return $10 to you and you keep the product?If not,I can return $20 to you.Hope you can understand us.
not acceptable. FULL refund and I will ship back. Poor quality. Not gift giving or use when you have company. :(
But I have paid the freight of your order,I can't return full amount to you,I only accept return $20 to you if you send them back to me.
This glass I paid for also and it has seams. They are seams. Please refund my money or I will open a dispute. I paid 16.50 for the round one and 15.30 for the other one. Which totals 31.80. Full refund is required and I will ship the goods back. Under buyer protection I am allowed that. I would like to ship both pieces back to you for a full refund.
Hello,you have bought 2 pieces of glass,this one is $15.3 you paid.This is not seams,they are same as the photos I have show online, may they are not same as what you think,but all of this design I get from factory is this price,sorry that I can't return all amount to you.because I have pay a lot of your order, but you think they are not same as what you think.Many people think they good quality,but I really don't why do you think they are not.Sorry about this, but this workmanship is not seams,hope you can understand us.
These glasses are VERY POOR QUALITY as they have seams. I definately not a gift or for company over. I would like a full refund under buyers protection. Both glasses have deep and noticable seams. This is NOT worth the 31.80 in which I paid.
I have sent out your goods by ePacket . The tracking number is LS125179815CN. Please check the tracking news on http://www.17track.net/en/ after 3 days
It will spend around 5 to 15 days to your country normally by ePacket , but sometimes it will spend longer but don’t worry, please be patient and if it is delayed, contact me to extend the time of the order first, but don't make a dispute or leave a bad feedback to us arbitrary.
After you receive the goods please confirm the order and leave a comment with 5 star to us, If you are not satisfied with the goods, CONTACT ME FIRST PLEASE, but don’t leave a bad feedback or less than 4 star to us optionally, I will try my best to make up for you and everything we can discuss with each other. Remember We Are Friend, Feel free To Contact Me.
I’m always in here, just for you.
I'm sorry that spend long time to send out,but I have sent out today because before is china holiday, but now your order is shipping out.please don't worry,I will fill the tracking number soon.
RECOMMENDATION: Do not trust Alibaba! Alibaba is anti-American and will not honor any guarantees that they promise and you will loose any deposit or money paid if their is a problem. They will not protect you! You must conduct business directly with the seller and protect yourself without using Alibaba for protection. Use Alibaba to find the company, but then contact the company directly and do not use Alibaba's services. I will explain how to protect yourself in another post soon.
Update5:11/30/15 Thanks for all of the support, over 17,500 people have read this. Even though Echo got a manager to respond to me, the dispute department is still delaying with the refund and it is now clear that Alibaba's dispute department will not honor their claims of protection. The manager has now lied to me repeatedly and it is clear that Alibaba is anti-American. They accepted proof from the seller of my inspection photos and their self generated documents that they shipped, but will not accept the same report of inspection that clearly show the goods were not shipped and emails from the seller where they state that they did not ship the paid for goods and the seller has admitted they still have the goods!
Update4: 11/12/15 First I would like to thank all of you who have sent me messages about this. Echo got the dispute department or should I say Ada the lady who has refused to look at my evidence to contact me and again ask for more info. After providing the info requested Ada has refused to look at it. So I sent the emails to Echo to see if she can get a manager to look at the evidence since I have asked for one on 7 different times and no manager has yet to respond in over a week.
Update4: 11/7/15 Just updated Echo again and still no response from her or Alibaba and I am on my 5th request to talk to a manager.
Update3: Echo has offered to help me out and I have sent her all the info she asked for on 11/3/15. Lets see if she can help the Dispute people do their job!
Update2: Hey Echo why do you not give me your contact info so you can help me?
If Alibaba really wants to help us out and not be part of the scam of the suppliers then contact me and help. If you do I will let everyone know that you resolved my issue.
Update1: Alibaba does not let you talk to a manager if you have a problems with the dispute agent.
I ordered over 80K in equipment and the factory tried to ship the wrong and damaged product. The inspector let it through and only after seeing the photos did I find out about the problems. After trying to work it out with the factory to fix the problems and the factory recalling the shipment and refusing to make the shipment right and refusing to refund my money, I had to file a dispute with Alibaba. Under Alibaba’s “Guaranteed on time shipment” I should have received a refund but was told that “Even though the factory shipped the wrong product, they did ship it on time and so it was not covered under the Guarantee”.
The crazy thing about all of this is that it has been over 3 months and the factory has admitted that they tried to ship damaged and broken equipment and has even admitted that they put the wrong equipment in the container, but Alibaba says they cannot help me.
DO NOT TRUST ALIBABA, if there is a problem you will lose your deposit!
Tip for consumers: Do not use Alibaba! Pay and use an escrow service here in the USA.Ask Hugh about Alibaba
The model of the watch I ordered was out of stock. They asked if I wanted to wait 5 days for the model to be in stock and I replied "yes." Then they sent me the WRONG model. I opened a dispute and finally they agreed to refund me after I sent the watch back.
According to the tracking, the postal service in China has been holding the watch in the post office for OVER 2 weeks, AFTER delivery was unsuccessful (due to nobody being present). I've written to them TWICE about going to the post office, checking that the watch has been SENT BACK, and to REFUND my credit card. HOWEVER, both of my messages fell on deaf ears; I got NO RESPONSE at all and my credit card STILL has not been refunded!! What is this service?!
I am trying to source some packaging for my products. I've contacted several people on Alibaba.com with the specifications. Everytime the prices and sometimes the quantities have been different than what was listed. Why even have a way to input the minimum you want when the sellers just lie about everything. I'm looking for something specific and I found exactly what I wanted. I even sent a picture of the product I wanted. The seller said they dont carry that one. Wanted me to pay 80$ for a sample that looks nothing like what I said I wanted. I didnt respond, so the next day they emailed me and said they have what I wanted ans dont worry about the fee.
The next person I contacted lists something for $0.02 to $0.05. I described what I wanted for my products; the sizes, etc. He messages me back and said each item is $1.98. Why even create the pricing schedule.
Another seller lists their minimum as 1 piece. I told her what sizes I wanted and asked about the matierial. She asked the quantity I would need. I told her to start 72 of each size, but I wanted a sample first. Now she tells me they only do 2000 minimum. Don't make a listing that says 1 piece minimum. These lying sellers are wasting people's time. There needs to be a way to confirm the listings on Alibaba.com.
We ordered 3000 Antenna Topper from Pujiang MSM Arts & Crafts Factory this May, and I haven't got my product yet. The contactor Tony Fang, everytime I have to call him and ask for things we need at the custom. It was completely an awful experience. Please DON'T do any business with this company!
Tip for consumers: You don't want to have business with such an unprofessional company.Ask Phoebe about Alibaba
Made a complaint and even though I showed evidence that the seller sent the items to the wrong address, including their own admission, I haven't been able to get a refund for shipping costs and they didn't even send the right number of units!!! The seller even had the highest rating you can get on the site, I was short changed by 700 units this is infuriating!!!
Their slogan is just the opposite. BUYER BEWARE!
Their dispute process protects the seller very well.
The buyer has to verify in detail what the seller is selling.
I had ordered XXL t-shirts and received XXS though they were labelled XXL.
Then to dispute I had to show I had verified with seller what the dimensions of size were.
WHAT THE xxxx!
Seller has since responded saying they will refund my money. I'm waiting to see if this comes off my credit card or not.
The dispute directions are not buyer friendly.
Seller refunded for 2 out of 3 shirts I purchased.
Alibaba was NO help.
I'm a web platform developer, owning several running companies online. I came across this site today, and after reading so many unsatisfactory comments, I've decided to write an honest review.
First of all, Alibaba is the world's largest b2b sourcing for china based products.
With regards to all the complaints against the company, 1 really essential thing is missing here. But the solution was all along there with Alibaba.
Fyi, Alibaba owns taobao.com, and so far the quality of goods being supplied by the vendors have been satisfactory. I know this first hand because my wife have been sourcing for goods day-in-day-out there.
I discovered after thoroughly going through the site components, and found out that there are there no components to enter reviews on a specific vendor. What is the factor that prevented them to do so? With that filter alone, you can entirely absolve the product specs filtration and vendor status filtration.
I compare this site with the taobao chinese platform, where in taobao.com, there have been diamond ratings, crown ratings, etc such to avoid such problem, all along their solution is there. You need like x amount of likes to get 1 icon, build 10 icon, you get to exchange 10 icon to 1 new icon on the next level.
Taobao had effectively employed a multi-level unique rating system that enable vendor rate based on end users opinion and ratings and experience, not because of their money paid to alibaba to get a one off payment to trade statuses.
While there may be cases of forgery where such ratings can be obtained by paying more, like what companies offering to sell facebook likes, this multi-layered rating is far more expensive to get full rating. It is much viable to force vendor to invest a lot so they would not tarnish their reputation goals. So it's a win-win situation for all, end user, alibaba, and vendor.
An extreme example is tmall.com, you need to hundreds of thousands in deposit to be able to start to vend in that site. Do you think the supplier would act otherwise to get bad ratings?
Since, custom tickets for complaints is both ineffective, tedious for end users AND it's an expensive solution. I hope they would employ such ratings in Alibaba that's fundamentally missing and would almost reduce most of the complaints from end users from all around the world.
Tip for consumers: For those who are trying to source from Alibaba.com, only purchase those from Alibaba certified companies and if possible, trade assurance ones only. You can actually force suppliers to pay Alibaba to have such features and let Alibaba protect the end customer in return.
The more Alibaba get paid, the better it is.
Stay away from this site its a thief and they only want your money! Its not a safe place to invest! And when you want to do something to get your money back they wont reply to you messages! STAY AWAY ITS A THIEF AND A SCAM
I ordered for my goods which took forever to come and i was charged double the price she displays in Alibaba claiming that nobody posts the correct price. i let that slide because i liked what i saw. Little did i know that this woman was going to mess me up. She sent me PLASTIC BEDS which i didn't order for and claims that PLASTIC IS MORE EXPENSIVE THAN WOOD AND PLASTIC TOGETHER and charged me for the plastic and wooden bed. And now she has refused to communicate back to us claiming that she sent us something that is more expensive than what we ordered for. I know for a fact that plastic is cheaper than wood anywhere in the world. BUY AT YOUR OWN RISK!
Tip for consumers: STAY AWAY FROM SANDY SALES MANAGER AT YIQILE EDUCATION RECREATION EQUIPMENTAsk Maureen about Alibaba
Alibaba helps sellers in many ways. One such way is the minisite, allowing people to browse your goods in a more intimate setting. This not only helps for business on my end, but also makes it much more comfortable and convenient for the buyer to see what I have to offer.
As a kid I liked to watch Westerns. There was something about the adventure of going to unexplored lands where you never knew what would happen next. Alibaba is like that. I've found some of the most incredible deals on quantities of electronics that I could never have gotten in the US any other way. There are lots of dud suppliers but there are legit ones too. Just do as much homework as you can and understand there is always risk. Trade Assurance can also be helpful if you can find a supplier that qualifies.
I love on line shopping. I use Ebay on a regular basis and have been very happy with them,. If a seller scams you they come to the rescue.
By contrast if I was asked to describe Alibaba I'd personally call it the wild West of e commerce.Theres no meaningful communication from either the seller or the so called customer reps on the site when there is a problem. I have a dispute under way and doubt very much I'll ever see my hard earned money again. My advice, stay away.
An update on my experience with Albaba. I was offered the option of a 20% refund or returning the goods for a full refund. Sounds good right? WRONG. Upon selecting the respond link in the email sent to me I was directed to a page with a picture of a lock telling me I could take no ACTION!!!! So much for Alibaba's assurances! So I'm back at square one paying in full for an item that has a 50/50% chance of being counterfeit!!!
An update on my update.Managed to find a way of reaching the customer services rep. Took the 20% refund as I was not sure even if returned the goods the assurance would be honoured. Now the product has stopped working properly. Hardly a good outcome.
I have made a few orders on Alibaba now. My first order for a scooter did not work out at all (from Merlot Commerce and Dogebos Ltd). The item came in a crushed box and would not function. The seller would not replace any of the broken parts and offered the only recourse of shipping the unit back at my cost. Ridiculous.
Fortunately for me, I placed a small order first. I chose a different supplier for my next order, (Shenzen E-Fire Technology has been excellent so far) and I have placed several orders with them since.
I will continue purchasing through Alibaba. If you are going to use these folks, I recommend taking your time and ordering small first. Develop trust. China is going through a recession and some of their sellers are likely going out of business.
If you're really really careful Alibaba can be a tremendous resource for an American business who is looking for new suppliers and vendors in China. My company used to pay consultants and other middle men a lot of money to find us reliable folks in Asia. I still work with some of them but now Alibaba can help me do part of the work.
WARNING WARNING !!!!
DO NOT DO BUSINESS WITH THIS COMPANY.
They send you wrong stock, polo tops that shrink by 20 % and then want you to pay for postage to return their crap goods!!!
Its been 3 months, I have no tops and no money. What a scam!!!
Cherry Yeung is a useless liar. Once they have your money good luck. DO not to business with them !!!!
WARNING: Do not use Alibaba for anything other than getting quotes.
I received an order of horrible products from a supplier that looked nothing like the product we agreed to. Now I am out $1800 US and found out I do not qualify for Trade Assurance (even though I had it in my contract).
Not only that, the site is terribly glitchy, and poorly constructed. I cannot tell you how ignorant and unhelpful every single customer service rep was that I dealt with. Plus they make it impossible to speak to a manager.
STAY AWAY OR YOU WILL BE BURNT!
Ordered 28,500 resin xmas decorations before ordering was sent perfect samples, perfect size and quality from Yuexi QuanYuanSheng Arts & Crafts Co., Ltd. which convinced me to order decorations, I stated in contract that decoratins needed to be similar to samples previously sent before order took place and needed to be 9-10cm in size. As i was quite Worried about size I asked them to send me one of each decoration before sending mass production. The sizes were completely wrong all different sizes, much smaller than stated. I took this to trade assurance and disputed this, Yuexi QuanYuanSheng Arts & Crafts Co., Ltd. admitted to the error and stated I accepted smaller size and price drop even though I did not accept this as I did not change contract! now i'm having to pay an extra $200 dollars to an inspection company. even though the company has accepted liability for size! complete scam. NOT FOR THE BUYER ONLY FOR THEMSELVES!
I was able to chose who to buy from based off of the list of people offering what I wanted and the verified business statuses. I was able to see who had been bought from before and endorsed and who may be more of a risk to buy from. This saved me time and money!
Ali gave me 2500 points. They cannot be used for anything, and there's no way to turn them into coupons. But I am in the top 99.9 percent according to my profile. I have more reviews than many sellers although I'm just a buyer.
If I'm such a worthy guy you would think I could ask someone about this problem. Nope.
A robot is available for those who cannot read the help themselves, but that's it brother.
No people except the forty thieves of course.
The email address is vacant. No phone help. No plus one page. And they not a member of the BBB.
So if you never have a question or a problem of any kind Ali's okay. But if you do prepare a list of reviewing sites like this one and give bad reviews until they notice you.
The suppliers will suffer of course, but the Chairman Mao Zedong thought that the good of the community was worth this sacrifice so they will understand , yeah right!
Being a alibaba power user for years now, I am finally happy that they now offer trade assurance program. http://tradeassurance.alibaba.com I do not know why they did not offer this service sooner as it would help weed out the cheating liars on the alibaba. If alibaba will give a full refund then clearly the company is for real. Alibaba should just get rid of all of the other companies besides trade assurance companies.
I have bought and sold on ebay for years. Here is my one tip for you alibaba buyers. Do not buy electronics. I know that is what the chinese are known for but it is very hard to vet those companies. It is much easier to buy and sell clothing as the quality control is easy to judge for yourself by placing an initial small order.
I read this article and give it a try. It is very hard to find things that people want to buy on etsy. I will say alibaba is a miracle and can give you access to very cheap goods to sell on etsy. The challenge is selecting the right ones to buy. http://www.theverge.com/2015/2/18/8059835/how-to-make-money-on-etsy-buy-wholesale
I am shocked at how low the ratings of alibaba is on sitejabber. This is a huge corporation and Yahoo is a major investor. Guys, it is simple, ask for a sample before you buy. If you don't like the sample then don't buy from them. If they do not give you a free sample of their product or a low cost sample, then the company is probably a scam.
I saw something on sale 50% off on alibaba and decided to purchase it.
I got an automatic email from them saying that the payment will be processed in 24 hours. The sale by that time was over and they charged me the full price!!!!! .... not only that ! its been almost 2 months and I STILL HAVE NOT RECEIVED My product.
I emailed the seller a few times and she said they forgot to ship it !!! Even though I got an email saying that it was shipped !.
I WILL NEVER RECOMEND THIS ALIBABA TO ANYONE .
Alibaba is completely stand on their country and people which is no assurance or insurance to trade or buy anything from them. When you use their assurance is no help, Alibaba still stand on their people side, they are not helping you at all. You still don't get your refund or only partial refund with huge fee from their trade assurance. It is totally opposite from PAYPAL . The bottom line is NO BUSINESS with them, pay little more to buy in USA for less headache, safety product, better quality. Let short their stock BABA