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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I needed a 20+ horsepower engine for my repowered golf cart and could no longer find anything in the state where I live, but thanks to Alibaba, I was able to source what I needed. I am very happy with everything that I have purchased from Alibaba!
E' bello da guardare,
Se però ci fosse anche il MANUALE ISTRUZIONE si potrebbe anche adoperare
Ancora meglio se la tastiera touch fosse in lingua ITALIANA. ( magari toutor you tube. Grazie spero che che qualcuno capisca e mi aiuti.
Alibaba's APP made it so easy to talk internationally to engineers and production managers that shipped samples then a magnificent final product. Alibaba's help made it, so tariffs are not an issue! You can TRUST them. The purchase, order and tracking were easy.
Had issues with a refund, the sellers said they delivered, and it was not true seller lied about it and Alibaba let it just run wasting valuable time and in the meantime i was out $990. I have now contacted my Credit Card company and they have to cancel the card causing more problems as we have other orders linked to the same card that would cause cancellation of all transaction. We received a call from Alibaba at midnight who answers the phone at midnight? Still cant get a refund after we showed proof that the order was only partially delivered and that sonly after we drove 8 hours to pick up one half was picked up the other was at another warehouse when we arrived they said it was cancelled so trip for nothing then they told alibaba that we had picked up both orders its a joke before this alibaba would investigate now they just let time lapse i had to purchase from another vendor luckily that went smooth and the quality was great not all experiences are bad but it only takes one to make you think if its worth the hassle.
I was nervous to use. I usually used other sites to order products. This first experience has taken away all fear. I had to deal with a great seller. I was very happy to deal with him. It was a great experience and I will continue to use Alibaba!
Plateforme où on trouve tout ce qu'on recherche avec un très bon rapport qualité/prix.
Great experience from start to finish! Item arrived quickly and exactly as described. Packaging was solid and everything was in excellent condition. Smooth transaction and easy communication. Would definitely purchase from this seller again. Highly recommended!
Prodotti per tutte le esigenze, serietà, assistenza e cura del cliente
I had a very good exxperience with Alibaba. While it can be a difficult to navigate all of the sources. I managed to find a company who would make some 18mm turtle cushion cut cubic zirconias. I am very pleased with the process.
Perfect, service from the supplier was absolutely amazing kept me updated. Secondly the quality was 1-1 and perfect. Lastly fast shipping and good prices over all and amazing experience.
Outstanding service - above & beyond
A delivered and exceptional delivery and product service was delivered from other partie start to finish. Communication was clear, timing was on point, and everything was handled with professionalism and care. He went above and beyond to make sure the service was done right, without cutting corners or making excuses.
It's rare to work with someone this reliable and detail-oriented. Allen made the entire process smooth and stress - free, and I would absolutely trust him again for future deliveries. Highly recommended to anyone looking for top-level service.
Alibaba is a company with which I had a number of contacts. It never disappointed. One thing that could be improved is communication: less is better. A number of emails per day is over the top communication. Once a week or even once a month would be enough.
The ordered product arrived well before the end of the proposed delivery date.
If any problems occur with at home delivery or drop off point, Alibaba will send you multiple emails to communicate this, suggesting solutions as well. I was surprised they are on top of the entire delivery process. Very satisfied!
Por ahora realice 3 compras y salio todo perfecto, es recomendable para pedidos importantes.
Buying on Alibaba Platform is extremely rewarding as I pay cost directly from suppliers and can sell my goods at a profit. Growing my small business has been very rewarding.
Alibaba est une bonne plateforme. Dommage que des vendeur malhonnête cherche a vous écarté de la plateforme.
Que beaucoup de vendeur mette en avants des prix très bas pour attirer les acheteurs et fond perdre leurs temps.
We ordered four different dietary supplement gummy products based on our own formulas. The delivery arrived on time and the quality exceeded our expectations: taste, appearance, and texture are excellent.
The communication and cooperation with Mr. Cory Hu were always respectful, transparent, and on an equal level. He personally supported us throughout the process and answered all our questions quickly and professionally.
We are extremely satisfied and are already looking forward to future projects and orders together. Highly recommended!
I ordered some sample candle jars before placing a large order. I am very pleased with the customer service I received, the quality of the product, and how quickly I received my order. They have won my business, and I will order as many products from them as I am able to.
Positiivinen kokemus tilauksesta kaikin puolin. Hyvä informointi ja nopea palvelu.
I ordered 25 Love Knot necklaces with standard gift boxes and I'm very impressed with the overall service. Communication was clear and professional throughout, production was completed promptly, and delivery was faster than expected, especially considering the time of year.
The packaging was excellent, with each item individually protected and arriving in perfect condition. The necklaces and boxes are good quality and exactly as described.
Based on this experience, I'm very happy with the quality and service received and would be confident placing larger repeat orders in the future. I would happily recommend this supplier to other buyers.
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members