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Alibaba Reviews Summary
The overall reputation of the company is mixed, with some customers appreciating the variety and affordability of products offered. However, significant concerns dominate the feedback, particularly regarding customer service and support. Many users report frustrating experiences with delayed refunds, ineffective communication, and unresolved product quality issues, often feeling misled by the company's assurances. The Trade Assurance program is frequently described as inadequate, failing to protect buyers effectively. This combination of positive product experiences and pervasive service challenges suggests a need for improved customer support and better oversight of suppliers to enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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We trust Alibaba, not individual suppliers or shipping agents. Many buyers get scammed and still cannot get proper support. Alibaba must make serious changes to protect buyers.
This is my very first experience with Alibaba, and it has been extremely overwhelming and frustrating. I have opened three disputes and more than 20 cases with customer service, providing clear evidence and documentation about a supplier who not only manufactures 70% of my final product, but also assembles over 2,000 products from other suppliers, and who has been holding my order for the past three months.
This supplier has caused me severe delays, constant unilateral changes, abuse of power, mistreatment, threats, and the loss of important products. Despite providing all the evidence, Alibaba has remained neutral, offering generic responses, asking for more evidence as if they had not reviewed any of my submissions, and closing disputes without providing a real solution beyond a refund, even though this situation is far more serious.
I honestly hoped for a positive experience with such a large platform, but it has been impossible under these circumstances. It has been shocking and incredibly frustrating that a supplier could cause so much harm, and equally disheartening that Alibaba has shown so little action or support in such a critical situation.
Being on the other side of the world, with my entire project in the hands of a non-cooperative supplier, I feel helpless and at risk of losing everything I've worked for.
I really don't know what else to do anymore, I feel desperate and completely overwhelmed.
We have most of your suppliers will indicate a MOQ of 1 for instance and will indicate a price of 1-10 USD but when I express interest the vendor which cost it as USD 15 which is way out of the price indicated and hence we water lots of time moving from one vendor to another and shows integrity issues
The overall experience was smooth and reliable. The platform made communication, ordering, and tracking easy, and the process felt secure from start to finish.
The Alibaba form asks for the number of a P. O. Box. (Post Office). But the delivery refuses to deliver to a PO box. My items were sent back or destroyed. There was no option at the time to change the address. Why offer a PO box ship address when they are not acceptable? Frustrating and costly as my entire order just disappeared into the ether.
Complessivamente l'esperienza positiva andrebbe migliorata la qualità tattile.
I had a very positive experience using Alibaba. The ordering process was clear and well structured, communication with the supplier was smooth, and everything went as expected.
The products arrived in good condition and matched the specifications. Overall, Alibaba made it easy to connect with reliable suppliers and manage the order safely.
I'm very satisfied with the experience and would definitely use Alibaba again for future business purchases.
The only thing I noticed is that when you pay through Alibaba, it takes so long to process the payment, but otherwise everything is good
El producto llegó antes del tiempo establecido y en perfectas condiciones, muy bien embalado. La caja es de excelente calidad: materiales resistentes, diseño moderno y un acabado muy cuidado. Además, es muy fácil de montar y el manual de instrucciones está perfectamente detallado, algo que realmente felicito porque facilita muchísimo todo el proceso.
La experiencia de uso está siendo muy positiva. La estructura es estable, cómoda y práctica para el día a día. Nuestro gato se adaptó enseguida y la caja funciona de maravilla. Lo mejor de todo: no hay malos olores, y eso es perfecto.
Como sugerencia para futuras versiones, sería ideal integrar una puerta en la entrada para mejorar aún más la funcionalidad y mantener el espacio más recogido. Aun así, el producto cumple totalmente con lo prometido y estamos muy satisfechos con la compra.
Recomiendo este artículo sin duda a otros compradores que busquen una caja de arena de gran calidad y diseño excelente.
C'est compliqué pour un particulier de ce faire comprendre et d'obtenir de vrai tarif avec le port, les taxes et douane compris, mais quand on trouve un bon vendeur honnête cela marche très bien
This is the second order; I trusted Alibaba service, as the first time it was super! They did not dissapoint me, so I received the product fast, in perfect order! Thank you, Alibaba!
I have received the products and tested them, and I am very impressed! The quality is outstanding and exactly as described. Also, the customer support team is professional, helpful, and very responsive. It was a great buying experience, and I highly recommend this supplier. Looking forward to more business together!
USBとそれを収めるケースを注文したのですが、判らないことも詳しく説明をしてくれました。
商品の提案などもしていただき、とても助かりました。
Fast and attentive service from the ordering process through after-sales support. Clear and helpful advice is provided, and any issues are resolved efficiently and accurately. This gives me great confidence and peace of mind when purchasing. I highly recommend this seller.
Hersey tam istedigim gibi mükemmel. Cok nazik ve anlaiyli bir kontakt ve kalitesi tam da istedigim gibi.
Great experience working with this supplier. The products are high quality, well packaged, and exactly as described. The team was responsive and helpful throughout the process. Highly recommended.
I've used Alibaba for purchasing products from various suppliers, and overall my experience has been positive. The platform is easy to navigate, product listings are clear, and there are many options at competitive prices. Communication with suppliers is generally smooth, and shipping times are often faster than expected. I would recommend Alibaba for anyone looking to source products efficiently and reliably.
This was my 1st big purchase I was actually a little worried to spend this kind of money
But the purchase and delivery was very smooth and delivery was about 4 days earlier than excepted
The DTF was easy to set up and customer service and setup person did a excellent job and helping and explaining everything. I highly recommend the company and the DTF printer and oven
Prints are beautiful
From the business
Alibaba.com is the world's leading wholesale trade platform that connects buyers and suppliers from around the world.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members