Alibaba has become like ebay and just like paypal buyer protection, alibaba has trade assurance. (in 13 reviews)
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I'm a web platform developer, owning several running companies online. I came across this site today, and after reading so many unsatisfactory comments, I've decided to write an honest review.
First of all, Alibaba is the world's largest b2b sourcing for china based products.
With regards to all the complaints against the company, 1 really essential thing is missing here. But the solution was all along there with Alibaba.
Fyi, Alibaba owns taobao.com, and so far the quality of goods being supplied by the vendors have been satisfactory. I know this first hand because my wife have been sourcing for goods day-in-day-out there.
I discovered after thoroughly going through the site components, and found out that there are there no components to enter reviews on a specific vendor. What is the factor that prevented them to do so? With that filter alone, you can entirely absolve the product specs filtration and vendor status filtration.
I compare this site with the taobao chinese platform, where in taobao.com, there have been diamond ratings, crown ratings, etc such to avoid such problem, all along their solution is there. You need like x amount of likes to get 1 icon, build 10 icon, you get to exchange 10 icon to 1 new icon on the next level.
Taobao had effectively employed a multi-level unique rating system that enable vendor rate based on end users opinion and ratings and experience, not because of their money paid to alibaba to get a one off payment to trade statuses.
While there may be cases of forgery where such ratings can be obtained by paying more, like what companies offering to sell facebook likes, this multi-layered rating is far more expensive to get full rating. It is much viable to force vendor to invest a lot so they would not tarnish their reputation goals. So it's a win-win situation for all, end user, alibaba, and vendor.
An extreme example is tmall.com, you need to hundreds of thousands in deposit to be able to start to vend in that site. Do you think the supplier would act otherwise to get bad ratings?
Since, custom tickets for complaints is both ineffective, tedious for end users AND it's an expensive solution. I hope they would employ such ratings in Alibaba that's fundamentally missing and would almost reduce most of the complaints from end users from all around the world.
Tip for consumers: For those who are trying to source from Alibaba.com, only purchase those from Alibaba certified companies and if possible, trade assurance ones only. You can actually force suppliers to pay Alibaba to have such features and let Alibaba protect the end customer in return.
The more Alibaba get paid, the better it is.
Stay away from this site its a thief and they only want your money! Its not a safe place to invest! And when you want to do something to get your money back they wont reply to you messages! STAY AWAY ITS A THIEF AND A SCAM
I ordered for my goods which took forever to come and i was charged double the price she displays in Alibaba claiming that nobody posts the correct price. i let that slide because i liked what i saw. Little did i know that this woman was going to mess me up. She sent me PLASTIC BEDS which i didn't order for and claims that PLASTIC IS MORE EXPENSIVE THAN WOOD AND PLASTIC TOGETHER and charged me for the plastic and wooden bed. And now she has refused to communicate back to us claiming that she sent us something that is more expensive than what we ordered for. I know for a fact that plastic is cheaper than wood anywhere in the world. BUY AT YOUR OWN RISK!
Tip for consumers: STAY AWAY FROM SANDY SALES MANAGER AT YIQILE EDUCATION RECREATION EQUIPMENTAsk Maureen about Alibaba
Alibaba helps sellers in many ways. One such way is the minisite, allowing people to browse your goods in a more intimate setting. This not only helps for business on my end, but also makes it much more comfortable and convenient for the buyer to see what I have to offer.
As a kid I liked to watch Westerns. There was something about the adventure of going to unexplored lands where you never knew what would happen next. Alibaba is like that. I've found some of the most incredible deals on quantities of electronics that I could never have gotten in the US any other way. There are lots of dud suppliers but there are legit ones too. Just do as much homework as you can and understand there is always risk. Trade Assurance can also be helpful if you can find a supplier that qualifies.
I love on line shopping. I use Ebay on a regular basis and have been very happy with them,. If a seller scams you they come to the rescue.
By contrast if I was asked to describe Alibaba I'd personally call it the wild West of e commerce.Theres no meaningful communication from either the seller or the so called customer reps on the site when there is a problem. I have a dispute under way and doubt very much I'll ever see my hard earned money again. My advice, stay away.
An update on my experience with Albaba. I was offered the option of a 20% refund or returning the goods for a full refund. Sounds good right? WRONG. Upon selecting the respond link in the email sent to me I was directed to a page with a picture of a lock telling me I could take no ACTION!!!! So much for Alibaba's assurances! So I'm back at square one paying in full for an item that has a 50/50% chance of being counterfeit!!!
I have made a few orders on Alibaba now. My first order for a scooter did not work out at all (from Merlot Commerce and Dogebos Ltd). The item came in a crushed box and would not function. The seller would not replace any of the broken parts and offered the only recourse of shipping the unit back at my cost. Ridiculous.
Fortunately for me, I placed a small order first. I chose a different supplier for my next order, (Shenzen E-Fire Technology has been excellent so far) and I have placed several orders with them since.
I will continue purchasing through Alibaba. If you are going to use these folks, I recommend taking your time and ordering small first. Develop trust. China is going through a recession and some of their sellers are likely going out of business.
If you're really really careful Alibaba can be a tremendous resource for an American business who is looking for new suppliers and vendors in China. My company used to pay consultants and other middle men a lot of money to find us reliable folks in Asia. I still work with some of them but now Alibaba can help me do part of the work.
WARNING WARNING !!!!
DO NOT DO BUSINESS WITH THIS COMPANY.
They send you wrong stock, polo tops that shrink by 20 % and then want you to pay for postage to return their crap goods!!!
Its been 3 months, I have no tops and no money. What a scam!!!
Cherry Yeung is a useless liar. Once they have your money good luck. DO not to business with them !!!!
WARNING: Do not use Alibaba for anything other than getting quotes.
I received an order of horrible products from a supplier that looked nothing like the product we agreed to. Now I am out $1800 US and found out I do not qualify for Trade Assurance (even though I had it in my contract).
Not only that, the site is terribly glitchy, and poorly constructed. I cannot tell you how ignorant and unhelpful every single customer service rep was that I dealt with. Plus they make it impossible to speak to a manager.
STAY AWAY OR YOU WILL BE BURNT!
Ordered 28,500 resin xmas decorations before ordering was sent perfect samples, perfect size and quality from Yuexi QuanYuanSheng Arts & Crafts Co., Ltd. which convinced me to order decorations, I stated in contract that decoratins needed to be similar to samples previously sent before order took place and needed to be 9-10cm in size. As i was quite Worried about size I asked them to send me one of each decoration before sending mass production. The sizes were completely wrong all different sizes, much smaller than stated. I took this to trade assurance and disputed this, Yuexi QuanYuanSheng Arts & Crafts Co., Ltd. admitted to the error and stated I accepted smaller size and price drop even though I did not accept this as I did not change contract! now i'm having to pay an extra $200 dollars to an inspection company. even though the company has accepted liability for size! complete scam. NOT FOR THE BUYER ONLY FOR THEMSELVES!
I was able to chose who to buy from based off of the list of people offering what I wanted and the verified business statuses. I was able to see who had been bought from before and endorsed and who may be more of a risk to buy from. This saved me time and money!
Ali gave me 2500 points. They cannot be used for anything, and there's no way to turn them into coupons. But I am in the top 99.9 percent according to my profile. I have more reviews than many sellers although I'm just a buyer.
If I'm such a worthy guy you would think I could ask someone about this problem. Nope.
A robot is available for those who cannot read the help themselves, but that's it brother.
No people except the forty thieves of course.
The email address is vacant. No phone help. No plus one page. And they not a member of the BBB.
So if you never have a question or a problem of any kind Ali's okay. But if you do prepare a list of reviewing sites like this one and give bad reviews until they notice you.
The suppliers will suffer of course, but the Chairman Mao Zedong thought that the good of the community was worth this sacrifice so they will understand , yeah right!
Being a alibaba power user for years now, I am finally happy that they now offer trade assurance program. http://tradeassurance.alibaba.com I do not know why they did not offer this service sooner as it would help weed out the cheating liars on the alibaba. If alibaba will give a full refund then clearly the company is for real. Alibaba should just get rid of all of the other companies besides trade assurance companies.
I have bought and sold on ebay for years. Here is my one tip for you alibaba buyers. Do not buy electronics. I know that is what the chinese are known for but it is very hard to vet those companies. It is much easier to buy and sell clothing as the quality control is easy to judge for yourself by placing an initial small order.
I read this article and give it a try. It is very hard to find things that people want to buy on etsy. I will say alibaba is a miracle and can give you access to very cheap goods to sell on etsy. The challenge is selecting the right ones to buy. http://www.theverge.com/2015/2/18/8059835/how-to-make-money-on-etsy-buy-wholesale
I am shocked at how low the ratings of alibaba is on sitejabber. This is a huge corporation and Yahoo is a major investor. Guys, it is simple, ask for a sample before you buy. If you don't like the sample then don't buy from them. If they do not give you a free sample of their product or a low cost sample, then the company is probably a scam.
I saw something on sale 50% off on alibaba and decided to purchase it.
I got an automatic email from them saying that the payment will be processed in 24 hours. The sale by that time was over and they charged me the full price!!!!! .... not only that ! its been almost 2 months and I STILL HAVE NOT RECEIVED My product.
I emailed the seller a few times and she said they forgot to ship it !!! Even though I got an email saying that it was shipped !.
I WILL NEVER RECOMEND THIS ALIBABA TO ANYONE .
Alibaba is completely stand on their country and people which is no assurance or insurance to trade or buy anything from them. When you use their assurance is no help, Alibaba still stand on their people side, they are not helping you at all. You still don't get your refund or only partial refund with huge fee from their trade assurance. It is totally opposite from PAYPAL . The bottom line is NO BUSINESS with them, pay little more to buy in USA for less headache, safety product, better quality. Let short their stock BABA
Do not understand why so many people are getting screwed over here. Alibaba has become like ebay and just like paypal buyer protection, alibaba has trade assurance. Maybe they should have just called it buyer protection like ebay/paypal so everyone understands. Just use trade assurance and if you get screwed you get your money back. Simple as that.
China is full of brokers who resell products from other companies. Best to avoid using the middle man and deal only with the manufacturer. It is tricky on the site but if you look at the name of the company is should say something like manufacturer in the name of the business. Though many of them lie, which is why it is best to only buy from verified sellers or using their trade assurance program. You can get cheaper prices by cutting out the middlemen who are often the scammers on the site.
I am reading all of these negative reviews and I think the problem is that most of the people buying have no clue how to make deals in China. Never use a wire transfer of money or you are just asking them to take your money and run. This is China after all. Instead insist on using paypal or better yet escrow. So when you get the goods, then you release escrow payment to them. We use alibaba all of the time for sourcing and if you just use escrow you will be fine. (only good companies that don't screw you will accept escrow obviously)
I buy and sell on ebay and found that yiwu was a good company. they have high Minimum Order Quantity (MOQ) but that is very negotiatable. Do not be scared off by order of 1000+ as you can usually negotiate a lower minimum order. Just tell them you might have another big order coming up and they will sell to you with lower order. The only problem is shipping.
The only way to find good companies on alibaba is to ask for US references and then to contact them directly about their experiences. The problems is of course reaching the US references. Sometimes it is easier to email a reference and see if the china company is legit. That is how we found our suppliers
I am still giving alibaba 5 stars because I have used it to make lots of money. The problem is you need to learn how to navigate alibaba. Free on board is a term I recentlly learned. FOB is the code on the site so if you see a price that says $3-6 US FOB, that means the seller will also pay costs of getting the product to the boat in china and then the buyer pays the costs of shipping across the ocean.
My name is Cristian and 10 months ago I bought an 50 ton log splitter from QDHONSUN Company. I have to mention that I work in Dublin and the machine went to my home country wich is Romania. Last month I went in holiday very happy to use my log splitter. After I put toghether the machine according with the manual instructions I found out that machine have so many bad designe issues. Finnaly I correct all the issues and when I start the machine the, after 2 min of work the cilynder explode wich is not safe. Eventually I find out that the welding was not too strong (did again proper welding). After that I found out that the Honda engine does not comply with European regulations ( if engine broke I can't repair anywhere in Europe ). Nobody aware me about the engine.Finnaly trying to contact the sales manager Mr Michael Damm and send him loads of photos that can clearly confirm the issues he decide to not compensate me .
I am asking help from the whole suppliers to stop this kind of sellers who try to lie and cheat honest costumers like me. This kind of sellers put in a bad light the Alibaba.com website.
I was recently be cheated by a Three Crown memeber!!!! and alibaba helps it to scam!!! what to do
This company is awful to deal with. Ordered several items & a pair of heels arrived damaged due to their packaging method, and the company is refusing to give me a full refund. Never wore them, sent them photos of all sides of the shoes, they packaged them on top of each other and the inside emblem rubbed off on the top of shoe (due to heat I'm sure - they are vinyl). We have been disputing for 2 weeks over $34.80. My advice go to another site and get the same product.
I was a Gold Member with the Alibaba.com, for the past 3 years.
I haven’t received not even a single inquiry. Lost all my payments to the Alibaba.com.
Irresponsible customer care .
Who else plan to associate with Aliababa.com, to generate leads in Service Industry – Please rethink- you will certainly be disappointed.
My wife and I just created an entire home gym with 2 treadmills, eliptical, weights all professional level by purchasing wholesale from china. The only problem is if it breaks we are SOL. Being so cheap we can just buy another if it breaks. Let me give you an example treadmill online from US store- $2000, treadmill from china $200.
I am Gold Member in Alibaba. I found several inquiry within a month. I am a supplier of singing bowls, garments to five different companies of UK , USA. I am very thankful to Alibaba .
All suppliers are not bad you must communicate several times . I also get spam inquiry every day but I do not respond to them. At last i would like to say that Alibaba is like opportunity to small business . Thank you
HI I ordered some products and after 2 months they had still not arrived, Jamshaid Ahmed made every excuse not to send, I complained to Ali baba and they exuse was that and 3rd party account was "hijacked" which was a complete lie, I would have been out of pocket but my bank agreed to give me the money back, as PAK DENT MAX from Pakistan was fraudulent, please buyers beware do NOT part with your money even via PayPal or any other method. There are probably thousands of legitimate companies that operate on Ali baba but it's unfortunate that the fraudulent companies let the others down, Ali baba was utterly useless when I come so buyers please beware and DO NOT buy from PAK DENT MAX thanks
I brought a product from King beauty Hair. I received it but it was extremely bad quality and not as described at all. I contacted the seller who said they will give me a refund if I took my review down. As soon as i did they stop relying to my emails and refused to give the return address. its been 4 weeks and nothing. please don't buy anything the seller as they are very unprofessional and thieves.
I'm having issues with a seller
I ordered three Michael Korss bags, they only send me two of the bags. And I try to get in touch with them to let them know about it. I send letters to them, they return my letters, they can't deliver my letters to their address. So they took my money, but they didn't send me one of my bags. They only send me two. So they just rip people off. Don't order ANYTHING from them. Your order anything, you're not going to get all what you order for, they'll just send you a few of it. Watch out people!! They rip people off.