Alfred S.

Hat's off to JACK YUN MA the founder of Alibaba.com/Aliexpress.com these two companies form the "PROTECTION SHIELD" which allows sellers all over the world to scam anyone and everyone who buys products for their websites, with no one able to anything about it at all.
1. If you have a problem with an item you bought you can email the seller, BUT there is no guarantee that the seller will email back and if you are lucky enough to get a reply back he will not help you. (nothing you can do)
2. You can try to contact "Customer Service", but you are most likely to get through to a robot chat system. Sometimes on (Alibaba ONLY) you might be lucky and get a live chat with a Human BUT of course this will not resolve anything at all they will just take you round and round in small circles and you will get nowhere.(nothing you can do)
3. There are ABSOLUTELY NO EMAIL addresses for any of these companies, so this method of contact is out the window. (nothing you can do)
4. You CAN NOT report a problem to the Police as they do not want to know
5. You CAN NOT get your government to look into it because they can not do anything because china has different law's
6. It is most unlikely that you would find a Solicitor who would be willing to take on a case of this type and if you did there are suggestions on the internet that Solicitors fee's for such a case would be well over $2000. 00
7. If you're purchase was on Aliexpress and you get a HUMAN customer service rep on Alibaba as soon as you give them your order number or mention Aliexpress they will pass you over to Aliexpress customer service quicker that you are able to blink and yes you've guessed nothing will be done as they do not want to know.
The only safe advice regarding these companies is
STAY WELL AWAY DO NOT BUY ANYTHING FROM ANY OF THESE WEBSITES

Someone needs to find a way to completely close down Alibaba an Aliexpress for good!

It is now almost two Months since my issue began and I still do not have a refund and Aliexpress are not interested at all they will not even reply to my emails.
Eventually got full refund after waiting 3 months.

Did you know?
The name of this company was in fact inspired by the story of 'Ali Baba and the Forty Thieves', from a collection of Arabic stories called One Thousand and One Nights. If you type into the popular internet search engine (G-----e) (How did alibaba get its name) you can read the full story.

Well this came as a surprise to me, but yesterday I received a letter from my credit card company telling me that they had been successful in retrieving a full refund from Aliexpress for the faulty Tablet PC I purchased in February this year.

I had been emailing the seller and Aliexpress Customer Services and Alibaba Head Office since March and was getting absolutely nowhere at all. So I decided to ask my credit card company to do a charge back and after about 6 weeks they got a full refund for me.

If anyone else needs a refund if you have paid with a credit or Visa card then try and do a charge back and under Visa Rules and Regulations the should make a refund.

Thanks To all who read my reviews and take my advice Stay Away from Alibaba and Aliexpress, I was lucky this time but may not be next time so I will not buy from there again.