Emails returned to us said they do not accept returns afetr 72 hours.
61 Reviews for Airrattle.com
I search the BBB records and was able to get a address and phone number.
This company is bull shit, do not buy from them ever.
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Ordered an airsoft rifle for my grandson on 10/1/13. When the "fast shipping" (sic)advertised on their website did not materialize, we attempted to call the "customer service" line. (Incidentally, NO ONE has ever answered this line for us! - EVER) Received message that all representatives were busy and to leave order & phone info and they would call us. When no one ever called back, sent an email. Finally received a "form" email that nothing had been shipped from our order and they sometimes were overwhelmed by response to an item, etc.
Three more weeks have gone by without any further update or contact from them despite multiple calls and emails to them.
I wish I had researched them before placing an order with them. I guess it could have been worse - we could have received a defective product from them that they would not stand behind.
These folks have the worst customer service I have experienced in years. Stay far away unless you just need extra headaches in your life.
They DO NOT honor their warranty information!!! I ordered a RXC Well VZ-61 Scorpion from the site (order #117261). I have several other airsoft guns and I am pretty familiar with how to fix them. However, this one NEVER worked despite several attempts to troubleshoot it. So I sent it back. Their site states, "We guarantee that the product will arrive in (a word is left out here on their website) condition or we will either exchange for new item or return the full purchase price of the product when the item is returned." BUT THEY DO NOT HONOR THIS PROMISE. They charged me 25% restock fee since the gun was supposedly working, no reimbursement for shipping from or back to company either. I asked if they could just send out a new gun but they said no. NEVER EVER ORDER AIRSOFT GUNS FROM THIS COMPANY.
I ordered a gun for my son and it broke 3 hours after he received it and I sent 10 emails to try and get my refund and I got snotty emails back and no refund as of yet after I repeatedly asked for a refund and told them my situation. They are even going to charge me a restocking fee after all of this ...thats IF I even get the refund. Wish me good luck. Don't listen to your kids referral from other kids on this company!
Do not EVER use airrattle.com. I ordered 10 items with FedEx Standard Overnight Shipping. I ordered them on a Wednesday and did not see a package Thursday. I figured I did order them after 12 so I'd give them one more night. NO PACKAGE FRIDAY. So I call and they say I'll see my stuff Wednesday.
If this sight had a negative star it would be clicked. WORST EXPERIENCE EVER!
If I could give Airrattle a 0 I would.
My husband placed an online order for an air soft gun for my son and never received a receipt, confirmation email, nothing so we assumed called our credit card company and they did not charge our account either. Tried called and emailing the company- no responses.
So, my son convinced me to try one more time ordering this item for him and I did. The exact same thing happened again. Low and behold the next week I receive two of the exact same guns. Tried calling, emailing, called my credit card company and they would not respond nor help with my return, and I'm still fighting to get my money back. I have had to contact the BBB in Ohio and that is the only way I have received any type of response from AirRattle. Please don't wait your time or money buying from this company as they now want to charge me a "restocking fee" for my duplicate orders which they are saying notices must have gone into my "spam" bucket. Total scammers and I tried putting a comment on their website, but they wouldn't post it!!!
So, using many airsoft retailers was quite the experience. Each website is very different in their own way. I ordered a package worth over $500 and it was quick and easy. Before ordering I messaged their support team on Facebook many questions before placing my order. I came across Ryan, who was VERY helpful, and he was the one who made me believe Airrattle had the best customer support out there. When my friend's magazine had a feeding problem, they instantly sent me an email with the return policy. I love Airrattle more than any retailer. And, to the other reviews, you can't blame Airrattle for your defected things, but the manufacturer.
Bought a Lancer Tactical M4 RIS Carbine for $100. Came used with a sticky mag. Battery overheats and $#*!ty plastic body. Gun came chipped and paint was coming off. Also a crack in the handle of my gun. Customer service is $#*! and they said my warranty was expired in like 1-2 weeks.
Terrible customer service. Bought my son a gas gun there in early April. It arrived with a broken magazine. Then the replacement magazine also arrived broken!They defer you to the manufacturer on any issues. Valken, in this case, is just as useless. It is now nearly July and my son has yet to be able to use the gun.
Well first off to most of these reviews... Most of you sound like or said u bought springers... hell i wouldn't even buy a springer from any site! True, Airrattle has really crappy shipping. Customer support is also useless. And no I'm not from Airrrattle nor do i work there -.- but If the shipping cost more than the gun, it was probably cuz it was far from where you live and it was a springer. unless your gun cost 50 bucks, and the S+H was 60 or some other rip off. also back to more pros. Good pricing, average time of arrival, and my airsoft things haven't been fudged up yet.
COMPLETE RIPOFF, TAKE HUNDREDS OF DOLLARS FROM YOUR CHILDREN AND THEN SEND YOU DEFECTIVE AND BROKEN ITEMS AND DONT WANT TO GIVE YOU A REFUND.....
Total waste. Grandma bought the Christmas present for my son. An expensive airsoft 'sniper' rifle. I've seen airsoft guns before and this one was by far the biggest piece of crap ever.
Made in China - not everthing made there sucks, obviously. The gun barrel would not bolt down (takes two bolts and one of the bolts is too short to engage the threads). Refuses to fire. Instruction manual written by a Chinese person and translated by a 3rd grader.
Tried to return it. Stall stall stall.
A home based business as far as I can tell. Buys cheap crap and marks up the price. Unloads it on us and then gives the stiff arm when it comes to returning.
Never again - and I intend on spreading the work about this guy. No more business for you.
I ordered a gas pistol from this site and as soon as I got it it broke in my hands NEVER BUY FOR THIS SITE BUYER BEWARE!!!!!!!!!!!
Goin the hatred!
Bought an Air Soft gun from them for $140. Charged the battery as instructed, but it did not work out of the box. E-mailed them the day after receiving the defective gun/battery, it took them 8 days to respond as follows, "I do apologize but the battery and charger that is provided with the guns are not covered by warranty/return". Convenient that it took 8 days to respond when their return policy is to return within 7 days." DO NOT BUY FROM THIS COMPANY!!!!
They are the cheapest around,we were buying from amazon and it directed us to airrattle because they had the aeg in stock.The item came fine except it literally fell apart and the 2nd also within 2 hours.I dont blame airrattle for the guns as they dont make them,however i have e-mailed them like everyone else here and only get a response a quarter of the time.I am awaiting my 3rd new replacement and its taking a month with delivery and returns etc.I will say so far they have done better with returning my product but this is 3 times and still have no b-day present for my kid.If money wasnt an issue as these guns are 2 and 3 hundred to start,I wouldve gotten him another and charged back my CC.I may have to if i dont get this soon,But I wasted a month already and 20 emails and phone calls all time I'll never get back.
I order a Cyma cm.028 and it came broken and they have to ''inspect'' it I'm probably not even gonna send it back because I know they'll just say it was tampered with. The customer service is awful all they do is send you automated things.
I thought that I was getting a Cirdullo on an air soft gun online with the air rattle but from the moment it came out of the box it was broken terrible customer service would not stand behind their warranty very difficult bad customer service I never buy from them again
I got an Ak47 from this website for a really cheap price and ised their suggestions from online and my gun works great. I have to say that the E-Mails are down during the weekend(which sucks),but when I finally got an email back they were very nice. I live in Massachusetts so the shipping was faster and most of you people who got a broken gun probably live farther away...
i made my order and went to pay there paying online system messed up and they keep the money from paypal called the next day the lady said she cant see if it went throw but she dont think it did and got rude with so i had to call paypal and get the paypal guy to call them and the lady acted dumb and said she will send a fax torefund my money but she still has not and i may haft to wait 5 days to get it back... ill post more soon..
It is a good website if you are looking to get guns and you don't have much money because all of the guns are very good deals. It is a little sketchy with the shipping packaging and if the gun works right. I still would't 100% trust this site but sometimes you can score amazing deals
ah lets see where to start. missing screws to attach stock to rifle. then there is the crappy free wanna be pistol got a freebee from airsoft megastore that was much better i guess you really do get what you pay for. if it was me i'd be embaressed to offer a free pistol like this.
I would not even give this site one star. They will rip you off. My 13 year old son ordered an air-soft gun, with his money he got from his birthday, and the gun came broken. We contacted the company and they said they could not replace it because there guns are sold "as is." What they should say is their guns are sold broken! No where on the site did it say that this gun was a previously owned gun
Along with other reviewers, I bought a air soft gun for my son for Christmas 2011. This was his main gift, and the gift that he wanted most. He used the gun 2 times before the power quit working. We emailed Airrattle on December 29th and they immediately started giving suggestions on how WE could fix the gun. At this point, we had not read any reviews and trusted they were just trying to help us. They finally gave us the same option they gave other reviewers 1 - return it and they will look through it to determine if we did something wrong (basically stating that there is no way they will issue a refund because they will find that we damaged the gun) or 2 - buy another gun for extra parts at cost (which happened to be $20 less than what I paid for it. They only respond to e-mails about every 3 days and there is no way to reach them by phone either. There is also no option to leave a message. After I started to realize this site might be a problem, I started looking and found many, many negative reviews and most of the people have very similiar problems that I have. This is obviously the normal way that this company does business. I have filed a complaint with the BBB in OH. This site had 33 complaints against them through the BBB in OH in the last 12 months!!! I have disputed the charge on my card and hope the transaction is reversed. In the mean time, my son has no use of his Christmas gift, and I am out $153.00!! DO NOT TRUST THIS SITE AND DO NOT GIVE THEM YOUR MONEY! IF YOU HAVE TO SPEND MORE MONEY AND MAKE SURE YOU ARE DEALING WITH A REPUTABLE SITE, I WISH I HAD!
I purchased an AK-47 airsoft gun as a Christmas gift. When it was opened, it stopped working immediately on Christmas morning. I emailed airrattle support immediately on the first business day after Christmas, and heard nothing back. I emailed another 2 times, and called on several occasion. When I call, I can't leave a message or speak to a human, all I get is a message saying to email customer support, which I did and I haven't heard back! In the meantime, the dates are getting further away from the day I bought it. I paid a $#@%-load for shipping and I think it's pretty hopeless that I'll get a replacement for the gun they sent me. The boy who got this for Christmas is very disappointed and has no working gun that he got as a gift.
This site sucks- if you're reading this to decide whether to buy something from them, RUN- STAY AWAY from this website!!
I ordered several items for my son for Christmas 2011. They arrived in damaged packaging. I assumed that someone at Airrattle had not taken the care to use bubble wrap and that they were damaged in transit. Having read of others' experiences, I now question whether they were already damaged items when they were placed in the envelope and shipped to me. When I contacted them I was told, days later, that they needed me to send pictures of the damaged items. I let them know that I saw this as very unprofessional, but I did so. Days later after I contacted them again, I was told they would send a prepaid shipping label so that I could return the items and that they would "inspect" them and send new items. I never received the label. I contacted them AGAIN and was told this time that I had 2 options: 1. Return the items at my own expense, with no guarantee that they would send me new items (but I have only 72 hours to do this) or 2. Buy the same items from them again and use the first as "spare parts". WHAT?????? These items shouldn't require "spare parts". The other issue was that upon closer inspection the batteries in the scope were corroded. I wish that I had read others' reviews of this company before I ordered. I will report them to the BBB and will tell everyone I know that this is a company to be avoided. Now that I have learned of others' experiences, I realize that they truly are crooks and should absolutely be shut down!!!!!
I ordered and received an AK-47 rifle which I had a week before even opening the box, it was a Christmas present and I gave it early to my son. Well, the stock folding mechanism was broke right out of the box, the gun was not even fired. I sent e-mails asking for help I suggested shipping another which I would pay for and then get a refund later for the broken unit. I explained that this was my sons Christmas present and that he was very upset and please help me out here replacing it. After several days, I have not received a response. Their web site states that "e-mails received on the weekend will be responded to first thing Monday Morning", obviously not true.
I ended up purchasing another rifle from another web site who shipped immediately. I will keep the defective unit and won't bother wasting my time on these thieves. It's hard to believe they can stay in business with the way they treat customers. Needless to say, they have received the last dollar they will ever get from me.
I hope that this post is read and taken serious by anyone thinking about purchasing from airrattle. They are unethical and should be avoided.
Purchased 2 rifles. They were running a special of a free pistol with each purchase. However, without warning only sent one pistol claiming each rifle had to be purchased separately (even though it went through on their system and I even received a confirming email). I offered to pay the difference in any money they would have gotten had i submitted two separate orders but they refused. Now somebody is short a Christmas gift. How weak are they.
I ordered a scar from this website (300 $ gun!) and it broke right when I got it. Guess what happened? The trigger just broke off. I went through about 5 weeks of emailing them (or some socalled person named Amber) and finally got a replacement. It broke also. I was like wtf man. I tore it down to check out the inside. The whole gearbox is coated in elephant snot, there was a bullet jammed in the spring (did I even ever use .25 gram bullets with this gun???), a stripped gear, and the safety selector gear was broke. I am going to get the charge disputed and send it back. This company is bull $#*!, do not buy from them ever.
I bought 2 bb guns from them. One works fine and is a cool little german WW2 replica. With the other (M-14 sniper rifle replica) the mag doesn't hold the bb's in -- they come flying out everywhere as soon as you move the loader away from the loading hole in the mag. Airrattle was basically completely unhelpful (first they described how to load a completely different mag... i.e., they never even looked at the mag I was emailing about before responding) and then eventually suggested I should buy a new mag... FROM THEM!!! What a joke. I've asked for info on how to return the gun, but I'm not hopeful.
I thought it was bad at first when my airsoft gun never arrived but customer service was great, got me my gun, and refunded some money!!
I bought a $150 dollar gun from them and IT DIDN'T COME WITH A BARREL! I called the owner and he said I must have lost it. WHAT THE F**K!! NEVER BUY FROM AIRRATTLE!! Airsoft station is much better. More expensive but at least the guns are good quality and come with all their parts. I reapeat don't buy from airrattle. Don't let the low prices trick you.
P.S. All the positive reviews are from the owner who goes by different names.
These $#*!s sent me a broken gun, so i emailed them to get my money back, sent the goddamn gun back, and haven't heard frome them in 12 days. There will probably be more later, stay away from these $#*!bags.
These guys sent me defective merchandise, so they sent me an RMA, then I get an email accusing me that I broke the material and they would not exchange it. Kind of funny how the product was not working out of the box. It is also real funny that they said I used a plastic clip to bend a metal gun. I am doing a chargeback after they sent me a nasty email and I reported them to the BBB.org.
Do your homework, these guys had many complaints at the bbb.org and the bbb rep told me they have opened an investigation at the attorney generals office on this company already. I guess this company has a lot of complaints at the Ohio Attorney Generals office and they are monitoring this company closely.
i ordered a KWA AEG Full Metal M4S Carbine Rifle KM4S Tactical M4 S-System and it broke after two mags the site says "NEW" the came with scratches all over the receivers and broke after three mags. i tried to contact them and i emailed them six times and only one week later they you broke it with low grade bb's and i simply said i used G&G high grade 0.25g bb's they never replied and i tried to send to them and they said it was more than 72HRS after that i replied because you never responed and they never responded i had to buy a new gearbox beware never buy from this website they are bad people with bad customer service
I love this website I wasn't sure if I should buy from it because of all the bad reveiws but I took the risk and spent 250$ on stuff and it all came. Not one gun was broke all the stuff came that we ordered and even the bone yard guns worked perfect! I adjvise every one to buy from this site it has the cheapest prices for guns. I got a 225$ ak47 for 70$ yu can't beat that!
I bought a Christmas gift from this website. Item did not work out of the box. Informed the company and they sent me a list of suggested steps to fix it (take gun apart, test the electricity with a volt meter, etc). All ridiculous since the gun was brand new and the suggestion was I basically rebuild it. Told them no and they suggested I buy another gun so I could use that and have back up parts. Told them no and they said return the gun (I have to pay for postage) and there'll determine if it is broken. I'm going to return it but fully expect they won't send anything back. I've already disputed the charge with my credit card company and expect that's the only way I'll get my money back but will be out the return postage. Customer service is awful and I think the website is more of a scam than an actual business.
this website has been very reliable to me in the past. it has very high quality products. i have had no problems with it ever neither have my friends i would recommed going there for good priced products that would match any other airsoft website and a lot of there products prices are even lower than any other store i know
I have been to airrattle numerous times and so have many of my friendsand they have had no problems with any guns. The review about the galaxy s my friend has it and has never jammed and I would say its very reliable
My son received a "New" airsoft gun from www.airrattle.com It broke after 10-15 shots. It was used and had scratches on it, it was supposed to be a New 350 FPS Galaxy MK5 PDW Airsoft Gun G5 Full Metal Gearbox AEG Rifle - 2011 Enhance. Their customer service e-mail said we shouldn't have used the bbs that came with it and that was possibly what broke the gun. These guys are border line criminals. www.airrattle.com does not show a phone number or address stay away from them.
Actually I have been very happy with this comapny so far. I had purchased two guns and have had absolutely no problems. Apparently though its a good thing i had no problems. I will say after finding this review i really will be avoiding this website for further business. Thank you all for opening my eyes.
Not helpful support. For XMAS gifts said I can't return non-working item because it has been 72 hours since I recieved it. So don't order from this company, worthless support and they will rip you off. Do not buy. Product description wrong, 3 out of 4 items sent did not work.
Do not ever buy a product from this Website. Their crooks and will rip you off. I ordered two guns and they sent me one with a packing list for two. I called and emailed them the day I received the gun (luckily I opened the package as it was a Christmas gift). They said sorry we shipped two guns. Then eventually I got a gun from another website. The gun I got from Airsoft broke 2 days after I got it. They took a week to get back to me and again. Sorry your past the 72 hour return policy - so your SOL. Their products are CHEAP, break immediately and their customer service sucks!!!
Stay Far Far Away from This Company!!!!! They Will Send You Trash!!!!
They WIll Take Your Money and Run!!!
My son used his hard earned money, the gun sent was glued and broken in several places. Their response to my request for their money was:
You we sent a brand new gun so either you did that or it happen in
shipping, please be honest with us as any return we will know anyways
and it saves a alot of time and headaches and we will actually work
with you if you had an accident and admit it. or simply could have
been shipping damage let us know.
So, they accused me of lying, that the gluing of the parts together was either our fault or happened in shipping (how do parts get glued together in shipping?) There is not worse site than this. Make sure you watch your credit card statements, that may be the reason they exist...
NEVER BUY FROM AIRRATTLE!!!! save yourself the headache! They gave me false info about a gun said it was better than it was. Then the motor broke the second day! Thus site sux n oh yeah don't listen to the ONE possitive review... it was posted by the owner a Guy named aaron
I love the website why would you guys say that i bought an airsoft gun from their store and it works perfectly, this store gets a rating of 4 stars!!
I am having a terrible experience with airrattle right now. Customer services is aweful. Yes they may be cheaper but not worth the headache. The Better Business Bureau gives them a C- grade. I wish I would have done some research on these people before I spent my money. PLEASE SAVE YOURSELVES AND DO NOT PURCHSE FROM THEM. I am waiting for a backorder from them and once I recieve which I hope is soon, I'm going to look into filing a complaint with the BBB.
DO NOT BUY FROM THIS COMPANY!! My son spent all his birthday money on purchasing an airsoft rifle and it broke in less than 1 month. It was a piece of garbage and as everyone else has said here, the guy who "owns" this "company" is a terrible, person to deal with. Go to airgun depot. THey have a 90 DAY WARRANTY!!! Not 72 hours which is a total joke.
DO NOT ORDER FROM AIRRATTLE.COM. I purchased a birthday gift that I left in the original packaging until it was openend at the birthday party 2 weeks after I received it. The AK 47 electric airsoft gun would not work right out of the box. I notified the company within 24 hours of opening the package that there was a problem. I received a notice that I was outside the 72 hour return period. I received the same poorly written e-mail that I see other unsatisfied buyers have received re: the 72 hour policy. The company insisted that the gun's malfunction was due to buyer mishandling. All I did was open the package -there was no buyer misuse but they continued to blame me for the problem. The customer service was nothing more than a few unhelpful e-mails. "Technical support" was just as useless -with them suggesting that I start disassembling the gun to look for wiring problems. This is ridiculous with a new product. This company is unprofessional and untrustworthy. Buy your airsoft products elsewhere.
Absolutely the worst company ever. My son saved a very long time to purchase a rifle. We ordered it and it came relatively quickly. One of the wire connectors snapped immediately and a battery connector arrived loose rendering the gun useless. There was also an item listed in the instructions missing. I contacted "customer service" (at a gmail address) about returning the item. I received the same rude, poorly written response indicated in all the other reviews. The e-mail stated the problems were due to my "accident." Fortunately, I was able to fix the rifle myself, but I will never do business with this company again.
Do not buy from Airrattle. Bad people, bad customer service. Liars. DO NOT BUY FROM AIRATTLE. DO NOT!!