James M.

Have shopped with Airsplat twice in the past 8 months. Both times, items received were WRONG. I don't know if shipping problems occur often with them or not, but both times I've had a LOT of headaches dealing w/ their customer service agents, who seem lackadaisical and don't genuinely care about satisfaction.

They are a decent online Airsoft retailer only if they ship your order right, but otherwise I'd advise against shopping here. Go elsewhere like Airsoft Extreme or Airsoft Megastore, two of the more reliable and top-notch stores

Bought an AEG, broke first day, tried to contact "support" -- what a joke. Dealing with Aaron Morgan, the "owner" and sole "support agent" is a complete waste of time. He is rude and basically does a 180 once you make the purchase. Had to call Amex to dispute charges to get our money back (after sending back product with our own money, of course).

The quintessential example of horrendous customer service. Stay away at all costs!

I started shopping with Airsoft Megastore over 2 years ago, and have shopped at many other online retailers since but find the most positive experiences to be repeated with them.

Pros:
- Excellent customer service, very knowledgeable and are all Airsoft players too
- Excellent prices/selection
- Simply the best in comparison to the other Airsoft stores (best warranty, best price guarantee, best shipping time/free shipping, etc etc)

Cons:
- They don't have a retail store

I do a lot of orders for my teammates, especially newer guys who are starting out and Airsoft megastore is the first place I go to / recommend, for the reasons above. I'd give them a serious look, they rock!

Horrendous web store. If you want sunglasses from here, expect to wait AT LEAST 20 days (that's business days, as in 4 WEEKS).

They have NOTHING in stock in the US, which is totally not disclosed on their website, which states delivery in 5-11 days.

It is week 4 now, and I still do not have my sunglasses. They keep telling me "it's on the way, it's on the way" but that was what they said since day 1.

Will NEVER shop here again. They lure you in with savings, and DO NOT deliver.

So listen to your intuition, and stay away! I'd rather pay a bit more and actually GET the product that I ordered, as opposed to calling & hearing excuses every few days about why the sunglasses you paid good money for are nowhere to be found.

Even if these sunglasses DO finally come (which they'd better), there's no way their business model even works (hmm let's see: buyer buys a pair of sunglasses -> 4+ WEEKS WAIT -> delivery)