20 Reviews for 1800flowers.com
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Ordered twice here already. First one was okay. I ordered flowers for my mother on mother's day. It arrived a day late but never had the thought to complain that time, because, hey, at least it arrived and it was on Mother's day. Second time was for a friend in the hospital. Never arrived. I asked what happened. Operator on the other line barely spoke English. Bad customer service. I asked for a refund, they wouldn't give me one and instead offered to redeliver with a coupon or something. The worst thing was my friend never made it.
Bottom line is, it would be better if you drop by the nearest flower shop and get the flowers yourself.
ordered flowers for a funeral. Asked and made sure flowers would be there either day before the funeral or they said first thing in morning. Flowers never showed up 4pm they said were out for delivery. Offered to refund my early deliver fee no apology.
This is not a real flower shop. It is a lot of computers, people who do not speak English!!! Call a flower shop in the city you need flowers to deliver directly. You will save the service fee and find out what is really at a shop.
Horrible service -- the funeral flowers were delivered the day AFTER the funeral. Have been promised a refund in 3-5 days.
Worst experience ever with a flower delivery service. Didn't deliver on my anniversary. I called to complain. Promised for the next morning. Never delivered. I finally had to cancel the order and get my money back. Avoid!
Decent experience, decent value, decent service, decent.
Worst site ever!!! Wish I had come here and read the reviews before I ordered from them. Ordered a flower arrangement for mothers day, was delivered a day before I wanted it. And wasn't even my order, delivery guy called me telling me he had messed up and given me the wrong flowers and that he would stop by to switch them. When he came he gave me the "right" one. Little did I know that that arrangement wasn't the one I had ordered either. If I would have noticed I would have kept the first one, the flowers were half dead and the vase all scratched up. I called the company to notify them and they apologized, said they would send another on Sunday. Sunday, nothing, later got a call saying they "ran out" of flowers and that it would be sent on Monday I said fine. Monday nothing, called again and again they apologized said they would send it on Tuesday and even gave me her word. Tuesday nothing, called again and they gave me the address after much pushing to the florist so I could just pick it up on my own. The address was a fake....please stay away and follow the first comment I believe was posted saying that its better to just contact a local florist instead, because it is. NEVER AGAIN!!!!!
4 bunches of tulips ordered by my son for Mothers Day arrived wilted and leaves were yellow. Stems were also full of dirt. I immediately trimmed stems and placed in water but they never revived. Petals fell off within 3 days. My son also sent similar bouquet of tulips and irises to his sister - and they arrived in similar condition.
I am 600 miles from my hometown in Texas. With great ease I logged on to 1800Flowers and ordered my mother a beautiful arrangement and was informed that they would arrive at her home in Arlington by Sunday, but possible Saturday. Great news! I received confirmation shortly afterwards. This afternoon (Saturday), I logged on to check the order and tracking data to see if the delivery was today. It noted that it was cancelled. I was sure this was a mistake. So I called customer service. That was a nightmare. The Reader's Digest version: I was told that they have delayed it. The representative was hard to understand, so I asked for a supervisor. No luck, he said that they did not want to talk with me. He then said that it would be delivered Monday. And later he said that they do not service the area at all and they would refund my money. I asked him if I understood him correctly, They do not service Dallas/Ft Worth. He said no. I truly find this hard to believe. Not to mention, this is a company that accepted money for a service that they could not complete. Amazing! And they never sent an email, call, etc to even let me know that it would never be delivered. And it was too late to order anything else from the 20 florists that I called.
I ordered flowers for a friend who had gone through a 15 hour surgery for cancer two days prior. It was the first day she was out of CCU and able to receive flowers. Not only did they not deliver, I was never contacted that there was a problem. When I contacted them the following day, I was informed my selection was not available for my area and to make a different selection. That option was not available either. I cancelled my order and contacted FTD.com. I explained my situation and they had my order in her room within 2 hours. I'll never use 1800flowers.com ever again.
I ordered a whole expensive package for my girlfriend for valentines that included Roses, chocolate, & a teddy bear. The delivery was guaranteed and I paid extra to make sure it made it on valentines day (nothing showed up).
I called up 1800flowers, stayed on the phone for 2 hours and was told "I'm sorry we can't help you, and I can't tell you where your order is, or where the order is coming from". I called the flower shop (I have investigators that work for me) and spoke to them (Conroys flower shop in North Hollywood on Victory blvd) and they didn't know where the drivers were or are and said call me at 7pm and ill know more. I explained that she gets off at 5pm and I was hung up on.
I went online to 1800flowers to track my order. I saw at 529pm that they "attempted to deliver" at 505pm (even though my girlfriend was still at work at 530pm. They never showed up. This is the first and last time I will ever use this unreliable service. To hear the excuse "it's valentines day" is the weakest dumbest excuse I have ever heard! You have a whole year to prepare for all these orders, and if you cannot fulfill these orders - Don't take our money!!!!
So at 730 pm someone from 1800Flowers calls in the middle of dinner and says "we're sorry we were not able to deliver your flowers" I said no $#*!! I'm sitting in front of a pissed off girlfriend and now your calling to ruin our dinner too? I asked for a full refund and an email stating I am getting that refund. The email I got said the following: Unfortunately, we were unable to deliver your thoughtful gift due to one of the following reasons: 1. The recipient's address is either inaccurate/incomplete (i.e. missing apartment or suite number) 2. The recipient's contact information is missing This is a complete LIE! They had the whole address, my money, her and my phone number as well as email address. Here's the thing, when you screw up, admit it!
Thanks 1800Flowers for ruining our valentines day! I would like to get a lawyer and file a class action lawsuit against you people! I demand my money back as well as an apology from your CEO! Your business is weak, your deliver status updates are weak, your whole concept is flawed and you need to find a way to not screw people over! Next stop is BBB complaint as well as a letter to law makers to make this fraud known. I will also speak to folks over at the news channels to put your scam on full blast!!!
Terrible. Did not deliver. Said they couldn't reach the florist when I called at the end of the day to find out why my mom didn't get her birthday flowers. Not that I'd use them again anyway, but never sent me the promised money-off coupon as a make-good. The only good thing I can say is that they did provide the refund pretty promptly. Never again.
I send my mother flowers pretty much every year for her birthday or for mother's day. Having lived away from her for most of the last 16 years, I've needed to rely on 1800flowers to get her the flowers on time. Without exception, she's gotten her gift, on time, and according to her, the flowers are always lovely. And being Asian, she would definitely tell me if they weren't.
Flowers are always nice and they are reliable but slightly overpriced. I'd use them again if I had to but it's better to just call a local florist and not pay the markup these guess charge.
Customer service is top notch -- I found out that my mother was out of town for Mother's Day and called them up the day before to see if I could switch the order. I was able to switch the delivery date to the following week for no extra charge (even though I was using a discounted delivery rate for the holiday). Customer service representative was very friendly and accommodating.
One caveat -- prices are a bit hefty, especially when compared to going direct to local florists. But they do deliver on what they promise and the flowers have always turned out great in my experience.
I have ordered flowers from this site for quite awhile. I have rarely had problems with them until I ordered a standing cross for a relative's funeral. The cross was about half the size it was supposed to be and the flowers were half dead. It was a total embarrassment to say the least.
However, I complained about it and ended up receiving a full refund for this particular order. It didn't make up for the terrible mistake that was made because you don't get to do this sort of thing over again but I did get refunded.
I can't place the blame on 1800flowers, though, because the local florist should have known exactly what they were supposed to deliver for the funeral.
Every other order I have ever placed with them has turned out very positive and I've been doing this for many years.
It's nice to be able to look at pictures of what you are ordering and tailor your selection to the recipient and the occasion.
Nothing is perfect and there will always be an occasional mix-up but, approximately 95% of my orders over the years have been successful.
I really don't care that they wire orders to local florists because I enjoy the convenience of being able to see a picture of what I am ordering from my own office. I don't mind paying a bit more for the convenience.
I see some negative reviews on this site, and I would add mine to the list but I grew up around the business and know better than to use this nightmare service.
For those of you who are unfamiliar with flower ordering (and this includes Teleflora, FTD, ProFlowers and the rest), here is how it works and my insider instructions for beautiful arrangements delivered for LESS:
These companies only PROCESS your order. They charge you for the flowers, PLUS a "wire" or "processing" fee (which they pocket), and then send your order to an actual florist shop near your recipient. That florist receives 80% of the order total (and NONE of the wire fee). So essentially they are just relaying your order for the wire fee (usually around $8) PLUS they keep 20% of the order total as a commission. This is how it has ALWAYS worked.
They ship the "outbound" orders in a rotation, and any florist can sign up and be in the rotation (if they're willing to pay). So your $50 arrangement, plus wire fee, ends up being a $40 net order to the delivering florist. Even with the high profit margins in floral, you will never get what you pay for....ever!
Now, with the internet, we don't have to be abused in this way. ALL YOU DO, simply, is do a search for florists based upon the zip code of your recipient (like YellowPages.com). THEN you call the florist DIRECTLY. While you have the florist on the phone, ask them what system(s) they are on (FTD, TeleFlora, etc). They will ALL be on at least one of these. Go to that website while you have the florist on the phone (only takes a second) and then proceed to discuss your order. This is helpful because you can SEE various arrangements on the website to help you with the selection (like a brochure). You WON'T be ordering on the website, only using it as a shopping guide that you can actually see the various arrangements. The florist will gladly accept your order and payment, you'll get your money's worth, NO WIRE FEE (scam charge), and you'll be happy. The florists are really honest, hard-working folks they just get short-changed in the order system. AND since you dealt with them directly, they wouldn't dare mess up your order.
So that's the secret...and the solution...to flower ordering in the U.S.
Hope this helps you all out. It's another situation whereby if you've never worked in or around that industry, you would not know what I just told you. Try it, I promise you'll be as happy as you've ever been.
I've been victim of the orderer and orderee to this site's scamming. They may as well just show pictures that say "you like this? too bad, you aren't getting it". What you see is NOT what you get. I was sent flowers by a group of friends who I thought were going to cry when they saw them. When I sent a photo to the company to show my disgust, their explanation was "due to order timing, flowers may not be available". Are you serious?! Don't waste your money on this site, take your money to ProFlowers or Teleflora.
1800FLOWERS DEAD IS MORE LIKE IT - Ordered flowers for Valentines day on 2/7/09 for early delivery on 2/12, no floweres I called the customer service and spoke with a rep thatlet me know the order never got through their system. Order number was emailed to me, verified and chrged to my credit card. Agent claimed would have flowers on 2/14 Valentines day. NO flowers. They did give me 30% off on my next order. Likely not something I will use. I do not recomend this site if you want someone special to have the flowers. The savings are not worth it and the time to get credit is another pain. Buyer beware.
This site ruined my entire day! - I have ordered Valentines day gifts on-line from other services and they always provide morning delivery. Not these guys! When I called them to track my order I found out that It might not arrive until as late as 07:00 pm. My wife and I have young children and have early dinner reservations so it looks like my baby-sitter will get the pleasure of answering the door and recieving my wife's gift. Happy friggen Valentines Day!
I will never use this site again!