Instacar

Nightmare. The checkout on the web never works. They want tips for every grocery even at the same time, alleging it is a different driver, but it is not, but worse of all the driver/shopper substitute everything I asked but because she also dumped water inside the rotisserie chicken I ordered, I decided to call the store and check on the item she replaced, which was all of them, when I ordered Organic, she substituted for 'flavored' when I ordered Italian she substituted for curly on and on it went. When I called the store, all items were there

This is what happened, when I checked out, never without calling because the check out on instacar never worked, so you have to call, and since I was shopping in two different supermarkets, when I got to the second one, the bill of the first, which I had already paid, added up to the second. So, I had to call again (every order requires about 2 to 4 phone calls) explaining that I was going to be charged twice for the same order. The customer representative said she would correct that, but instead, she removed the whole order that was showing up twice, instead of being able to correct the issue. So after a few hours, I realized that one of the orders were not coming, so I called and the order had been removed. I chose the items again and placed the order again (another 2 calls because you can't place an order with instacar without calling, the site just doesn't work). I wasn't too concerned because when they charge two tips for one trip, instacar says that they use two different drivers, but that was not true, at least not in my case, so the driver was upset because she was coming back to the same address and dumped water (don't know even. Where that water is from) on my chickens from the rotisserie, changed every product on the list and over charged me, not to mention that some items were missing and no refund for that either. I may get a refund if I call, but I have spend the whole afternoon calling this people because nothing works, so, it saved me a trip to the store, but I spent the time on the phone, got aggravated and received the wrong product. My experience with walmart wasn't perfect either, the driver wasn't that vicious, but there were problems as well... so, for now, delivery is not such a great deal, and with Instacar is a real nightmare.