Cocovillage

It's well over a month past the promised delivery, and we still don't have our product (floor mats). And to make matters worse, they are shipping the mats in 2 batches. Like others, we asked for a refund but they denied that request. It was only when we asked for a refund that they actioned the shipping - but we have yet to receive the package. Terrible delivery time, and refusal to offer refunds. Save yourself the headache and buy somewhere else.

Horrible customer service, subpar product and terrible shipping.

Finally received my floor bed and rails after two months of waiting with non responsive and borderline rude customer service representatives. When purchasing the product, I was give a one month shipping timeline. One month arrives and pasts with no communication from the company. After serval calls I finally was given the rude response that the bed is coming from overseas and they have no control over customs. Don't give customers a timeframe if you can't keep it. The bed and frame arrive damaged - several pieces has the paint completely off. When informing the company of the issues I was told that they could send replacement parts that would arrive in 3 weeks. So the company wants me to wait a total of 3 months from a floor bed from China that I could have just purchased from an online retailer and had shipped overnight. So I am currently going back and forth with the company to get a refund which they do not want to honor. So the company wants me to pay to return a bed that I received damaged. Stay clear of this company. It is all smoke and mirrors.

I feel compelled to share my recent encounter with Coco Village, and unfortunately, it's been far from satisfactory. While I understand that hiccups can happen, the combination of poor customer service and unmet promises has left me quite frustrated.

Upon making my purchase, I was given a specific date range for the delivery of my item like most people. It's only fair to expect that a company stands by its commitment, especially when it's clearly stated during the purchase process. However, this turned out to be false advertisement. Apparently, this date range is a lie and you can expect the date to be extended beyond the indicated timeframe, and what's worse, there was absolutely no communication from Coco Village regarding the delay. It's as if my order had slipped into a black hole.

Hoping for clarity, I reached out to their customer service department. To my surprise, I was met with a response that can only be described as puzzling and they basically told me that they don't know when it's going to ship. WHAT COMPANY GIVES THAT ANSWER? This lack of insight and accountability was disappointing, to say the least. As someone who believes in open and honest communication, this kind of evasive reply felt like a letdown. They couldn't provide any updates on new dates. It could be a month or a year or 5 years from now.

Attempting to find a resolution, I inquired about the possibility of a refund. However, my request was met with complete denial. Coco Village seemed keen to emphasize that I had agreed to their terms of purchase. Yet, they fail to understand that their estimated delivery date clearly states a specified date range. Their items clearly state "This product will ship between the X and X of Month Year. Buy it now to reserve yours." Coco Village - if you do not meet your side, it means YOU, Coco Village Team, have failed your terms of the agreement. Their treatment of this range as an arbitrary estimate, with no sense of responsibility, raises serious concerns about their business and their commitment to customer satisfaction. If you have failed to meet your delivery promises and you have not shipped the items, you should refund your customers who request them. Now, I'm going to need to go through my card company.

In my opinion, this experience highlights a significant shortcoming in Coco Village's approach to business. A lack of adherence to promised delivery windows, lack of updates, coupled with a refusal to address valid concerns, indicates a disregard for their customers' time and expectations.

I would caution potential customers to exercise caution when considering Coco Village. While I understand that no business is immune to challenges, the way they handle these challenges speaks volumes about their professionalism and dedication to their customers. There are numerous alternatives available that are more deserving of your trust and hard-earned money.