Whitney W.

Horrible customer service, subpar product and terrible shipping.

Finally received my floor bed and rails after two months of waiting with non responsive and borderline rude customer service representatives. When purchasing the product, I was give a one month shipping timeline. One month arrives and pasts with no communication from the company. After serval calls I finally was given the rude response that the bed is coming from overseas and they have no control over customs. Don't give customers a timeframe if you can't keep it. The bed and frame arrive damaged - several pieces has the paint completely off. When informing the company of the issues I was told that they could send replacement parts that would arrive in 3 weeks. So the company wants me to wait a total of 3 months from a floor bed from China that I could have just purchased from an online retailer and had shipped overnight. So I am currently going back and forth with the company to get a refund which they do not want to honor. So the company wants me to pay to return a bed that I received damaged. Stay clear of this company. It is all smoke and mirrors.

I ordered a pair of $100 metallic adidas and they sent the incorrect size. After contacting them, they resend the SAME incorrect size again. Now they are telling me that I need to reorder the shoe and repay for the shoe and shipping even though they have already sent me the incorrect size twice. I am a frequent ASOS customer and this has "left a bad taste in my mouth". I won't be ordering from ASOS anymore. The company does not provide a phone number and their email customer service is inadequate. I am over this company.