HappySmileUK Questions & Answers

Here’s what consumers have asked with answers from HappySmileUK staff and previous consumers.

25 questions answered

8% answered in 1 day

Question:

Why are you, michael greenwood, placing your own copy and paste five star reviews? several reviews are exactly the same, the only difference is the names. it's just proves you're a fraudster and should be shut down. Why are you, michael greenwood, placing your own copy and paste five star reviews? several reviews are exactly the same, the only difference is the names. it's just proves you're a fraudster and should be shut down.

Answer:

This is a scam, I have had the same poor experience, OI will get a refund through my credit card protection, it would be worse if I couldn't - a complete waste of time...

By Gary R. over a year old

Question:

Hallo, just used the whitening gel for the first time and my gums are so white, were almost bleeding. its like there were eaten by the gel. is that something i need to worry about?

Answer:

You need to use our custom fit lab trays with the important seals & reservoirs. (Seals stop any gel from leaking onto the gums and reservoirs provide even whitening). Your problem will be that you will be using cheap trays from another site. Always use our custom fit tray lab service for "optimum results" and a highly comfortable experience. Please PM us with your order number so we can confirm if you are a customer or if you have used another company. We are always here to help as we supply the best quality dental prducts that are scientifically proven to work by leading global dental studies.

By Michael C., Mr Mike Cohen (CEO) over a year old

See more answers (3)

Question:

I have looked at your web site and want to order tooth whitening gel but i can see 2 different makes sdi polanight carbamide peroxide 22% (10) pack £39.99 but there is also happysmile 22% carbamide peroxide 22% 3ml x (10) pack - special offer price £28.99 can you tell me the difference - apart from the obvious price!

Answer:

Hello Anne, Both brands are clinically tested and scientifically proven to work. SDI polanight containts 1ml gel per syringe and HappySmile contains 3 ml of gel. HappySmile works faster and does not give you any sensitivity. You will have great results from using either brand.

By Michael C., Mr Mike Cohen (CEO) over a year old

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Question:

What is the difference between happy smile 16 and polanight 16 if any What is the difference between happy smile 16 and polanight 16 if any

Answer:

Hi Ann. HappySmile is proven to work faster so you need less weartime. HappySmile does not cause any sensitivity. HappySmile 16 has 3ml gel per syringe. Polanight has 1ml gel per syringe.

By Michael C., Mr Mike Cohen (CEO) over a year old

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Question:

Hi i never got a confirmation of order off happy smiles, i payed through paypal and the money had been sent but i've no way to track my order? i have sent mails but the auto reply says please use tracking number. Hi i never got a confirmation of order off happy smiles, i payed through paypal and the money had been sent but i've no way to track my order? i have sent mails but the auto reply says please use tracking number.

Answer:

We have checked your order and it shows as delivered. If you need any more support then please contact us. Thank you

By Michael C., Mr Mike Cohen (CEO) over a year old

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Question:

Hi, i have an outstanding order dsb-pbg-4wdl (ticket number: 2607) i have received the gels but have not recieved the trays in order to do the impressions. can someone pls help? Hi, i have an outstanding order dsb-pbg-4wdl (ticket number: 2607) i have received the gels but have not recieved the trays in order to do the impressions. can someone pls help?

Answer:

Hi Taz, The trays were shipped to you again. Please contatc us if you need any more help or advice.

By Michael C., Mr Mike Cohen (CEO) over a year old

See more answers (2)

Question:

Where is my order?. on 16th march i ordered 22% (10) syringe pack £49.99 and prophy paste (10 pack) (medium) heavy dental stains £7.99. i paid a total of £57.98 via paypal to pds dental group (invoice id can be supplied). i'm struggling to get hold of anyone in the happy smile/polanight organisation, so in desperation i'm sending this & hoping to get some answers!! i've also contacted fed ex delivery service & they haven't replied. i would appreciate a useful and prompt reply as to when this order will be delivered. elizabeth welch Where is my order?. on 16th march i ordered 22% (10) syringe pack £49.99 and prophy paste (10 pack) (medium) heavy dental stains £7.99. i paid a total of £57.98 via paypal to pds dental group (invoice id can be supplied). i'm struggling to get hold of anyone in the happy smile/polanight organisation, so in desperation i'm sending this & hoping to get some answers!! i've also contacted fed ex delivery service & they haven't replied. i would appreciate a useful and prompt reply as to when this order will be delivered. elizabeth welch

Answer:

Sorry to say this but you've been scammed. Contact PayPal and request a refund. I paid my order on my card and my bank refunded me a week later.

By Anette J. over a year old

Question:

Where is my order?? i ordered a tooth whitening kit on 16th march. the debit for £22.99 has been taken from my account but still no goods! please send asap. jan henderson 12 steyning close kenley surrey cr8 5lp

Answer:

You Will not receive your order. Request a refund from your bank! I ordered 1515th March and never received my order. I e-mailed and raised tickets, still nothing so I contacted my bank and a week later got my money back.

By Anette J. over a year old

Question:

Where is my order? i ordered on 25th march and still not received it. you said you dispatched it by royal mail first class. i want my money back please

Answer:

I ordered 15th March can't guess what. I'm still waiting. The automated dispatched e-mail is just that. Automated and does not mean it's been posted. I've raised tickets and sent e-mails and got nowhere so I've now requested a refund from my bank. I suggest you get your money back as you'll not receive your order.

By Anette J. over a year old

Question:

Hi, i have sent you two emails now regarding an order which you say was despatched on 13th of march. i have not yet received my order or a reply to any of my emails. very disappointed with your customer support team. i have nothing to be happy to smile about. richard Hi, i have sent you two emails now regarding an order which you say was despatched on 13th of march. i have not yet received my order or a reply to any of my emails. very disappointed with your customer support team. i have nothing to be happy to smile about. richard

Answer:

Hi I doubt HS is a genuine UK business because a genuine UK registered business publish their address and working phone number. Payments goes to Hong Kong. Royal Mail 1st class recorded delivery doesn't take several days to arrive but it does if it's sent from Hong Kong, I know by personal experience. They don't supply the tracking number for the same reason as above. The five star reviews on this site and another are 'placed' and therefore faked. Two other businesses who's selling teeth whitening have reported Happy smile as malicious, coming from Michael Greenwood himself. You can check it yourself by clicking of a five reviewer's profile and look for their other reviews.

By Anette J. over a year old

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