Zureka L.

I have reached the end of my wits with their incompetence and poor customer service. It defies belief. All others leaving one star reviews, the only way to take care of this fraudulent company is to get their trading licence revoked: https://www.gov.uk/consumer-protection-rights

I ordered two pairs of underwear, intended as a Father's Day gift from two little boys to their dad. I paid for express shipping, to make sure it was here in time. They said that I would receive shipping updates, of which I received none. When I enquired I got short, abrupt, copy-paste answers like "it will be there". No actual updates, no tracking numbers.

Father's Day came and went, and I had to explain to two little boys that I have no idea where their present is, because I ordered from a $#*! company. TWO WEEKS after I placed my order I made the international phone call to find out what has happened, as we passed the delivery timeframe for even standard shipping. Their consultant admitted to me that they never produced my order, and therefore it would've never arrived. Just incredible. She offered to expedite the order with urgency, and send via express shipping.

Yesterday the order finally I arrived and, I should've expected it, THEY PRINTED THE WRONG FACE. How is this so difficult!? HOW!? Instead of having one pair with each boy's face, I have both pairs with the same face. So now I have one boy crying because he doesn't get to give a present to dad. Once again, I try to explain to a 6year old how sometimes companies are run by monkeys.