Zmey G.

Alibaba Customer. Made several big transactions.
Only 1 Seller was professional and honest:
- Foshan Linhao Art Glass Co (Joy).
Highly recommend this company to everyone!

All other Sellers sent defective product with flaws and refuse to fix it.
Sellers:
- refuse to fix defects or return some amount of money.
- doors opens the wrong way (not as ordered), not like in USA
- Door glass inserted the wrong way
- missing parts
Etc...
Seller reply's: "Sorry for inconvenience"

Other Seller: (Shijiazhuang Yilin Arts Import - Ruthy)
We ordered 2 mantel fireplaces and window trims.
1 fireplace arrived marble. Another - not marble (limestone - cheaper material). But they assured me"don't believe your eyes - it's marble!"
Missing parts!
This company charged me FULL price + expensive shipping for their mistake (missing parts). They took our money and didn't sent the product for 1 year.
Seller, why did you sent as fake marble? Did we pay you with fake money?

Alibaba? Dispute? Yes. We filed dispute 5 times - Alibaba canceled it.
Conclusion: Alibaba don't care about their reputation.
I won't buy anything on Alibaba.
I strongly recommend to avoid Alibaba to my friends and family members.
Alibaba, if you want to keep your customers, you should make them happy, not commit a fraud.