I have been using their help for almost a year and let me tell you this their costumer service sucks. I did not the like the writing at all and wanted the writer to change some things (you have the right to request a free revision) but they told me that I have to reorder it and pay 145 dolars again! I did not have any time until the due date so I had to reorder it again but I did not even get a refund for the first one I payed for. I would say don't risk losing 150 dollars for a bad writing.
Dear Zeynep I.,
Thanks for sharing your experience with us. Based on your description, it seems like you have changed the initial instructions. Revisions are free as long as they are within the original guidelines.
Please provide your order ID. I'll take a look at your order and initiate a dispute process if the truth is on your side.
Best regards,
Cody J.
Customer Experience Manager