Yvonne A.’s Reviews of LoseTheBackPain & more

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Back Pain

2/21/23

I called customer service when I noticed I was being charged for subscription that I had not ordered. I signed up for a trial offer one bottle only. Apparently they continue to send you bottles and will charge you if you don't call to let them know you are not interested in their subscription program. Trial offer is just a catch.
When I called the service representative I spoke with said "it's your lucky day!" claiming she was able to cancel the subscription I never approved of, and stated I wouldn't be charged. A week later I recieved another bottle in the mail. I looked at my bank statement to see if they had charged me. Sure enough they did! I had to call their customer service department, spoke with a woman named Devin. Devin was not very understanding of my concerns on why I am being charged for a product that I did not agree to continue to pay for, and my frustrations of not having this subscription cancelled from the original call to customer service. Instead, this woman hung up on me! Can you believe it?!
I never write reviews but this was incredibly disrespectful of her, and the fact that this company weasels money from potential customers is unacceptable. If this product was everything they claim it is, they wouldn't need to go about their business this way.
After this experience I cannot recommend this company.
Lets see if they actually cancel and refund the charges... To be continued
Y. Almada

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Thank you

Eva K. – LoseTheBackPain Rep Over a year old

Yvonne,

We are sorry to hear about your experience. We see that on October 14,2022, you took advantage of our free trial offer. To do this, you must agree to the terms and conditions explaining that the free trial will auto-enroll you in our smart ship subscription program. The terms state, if you like the product, do nothing, and we will automatically ship you a bottle every 30 days for a discounted price. You are not obligated and may cancel anytime by contacting us or logging in to your account on our website.

We have reviewed the logs to better understand what happened with the cancelation. When you contacted us on 2/12/2023 to cancel, the most recent shipment did not show it had shipped, so the first agent believed canceling would avoid further shipments or charges.

However, it was already processed in our subscription system and the transaction was still pending so this is simply an error of timing. The first rep did not intend to mislead you by saying the sub was canceled and no further orders would have shipped.

The second rep you spoke to on 2/21/2023 processed the refund for the last order, and your credit card bank should have those funds returned within 7 to 10 business days.

Thank You,
Steve, Director of Client Services
The Healthy Back Institute