Yvonne A.

The first time I used HR block for tax filing was in 2020 to file our 2019 taxes and I had a great experience so in 2021, I again used them to file my taxes in bryan Texas and I had a horrible experience. I started the filing online and when I could not upload my documents to their server, I sent several messages to my tax pro and called also on several occasions and no one assisted me. I had no response from the severs messages I sent them and also no response from the calls and messages I left them. After waiting a while, I went to one of their offices in bryan to file my taxes in-person and I had the worse experience of my life in all my tax filing years. My tax pro never spoke to me regarding explaining stuff to me and any time I asked her something and she did, it was quite unfriendly and besides I paid them over $300. I decided to forget about that and file with them this year and the same in professionalism is repeating its self. I used their deluxe app assistance to file my taxes online and contracted the assistance of a pro to review and have my taxes submitted, I did this on April 11th and paid the fees. I have since been trying to reach the tax pro with absolutely no response both via messages and phone calls. I am presently left in limbo not knowing what to do. Egan I log in and check, all I see is the message that automatically appeared the day I submitted my taxes for their review " your tax pro is reviewing your documents". I pray that I am able to survive this ordeal and successfully file my taxes with HR block this year and then I will say goodbye to ever filing my taxes with them or encouraging someone else to. As it stands now the deadline for filing taxes is approaching and I have no idea when my pro will finish reviewing my taxes or for that matter have it submitted to the IRS. This scenario is extremely unprofessional.

On this market place you can find a variety of affordable things. Once you place an order, it most at times takes very long to receive the product. Occasionally you get products that ship fast and if you order a lot of stuff from different sellers, you might not be able to keep up with meticulously following up with every product therefore sometimes as a customer you loose money because you may not receive your product and the seller will not refund your money either and they will check it as received when they know for instance that the product was returned to them. Once AliExpress's 2 weeks time frame for dispute passes, the case will be closed and when you notice this after the 2 weeks, you will be at the mercy of the seller who most of the time will not like to give your money back. I have lost money via this process because I have a chronic illnesses that makes following all the stuff I order meticulously impossible. Unfortunately for some sellers who would like to give you the money back when you realize it and complain, it's a partial coupon refund and so you loose money anyway and at that time you cannot even warn others by writing a review, which also closes after some time. Furthermore, when you have a defective item and you contact a seller, they might tell you not to open a dispute and that they will settle it with you but unfortunately they almost never refund your money and you may loose money. Always open a review if you can. It usually is the only means by which any mediation can be made for you. Coming to the issue of sending items back, it can sometimes be a pain and sometimes though the mistake maybe no fault of yours but you need to pay for shipping or you wouldn't get your money back. I bought hair for $325 which was defective. The seller told me that they will settle it for me. They made me post the wig to them incurring shipping cost only to tell me that the wig has been worn and washed. I could not file a dispute because the time for dispute filing was past by the time then. I explained to them that the wig is still within warranty and that nobody wears a lace wig with the front lace intact. The wig in the picture was supposed to be 180% full. I asked them to check that since they had the wig and I had no response from them. I sent them a picture of a 100% full lace wig I had worn and washed severally which was 3 times cheaper and which never looked bald. Some of the sellers are crooks and will take your money for no reason. I told the my lawyer will write to them and they stopped responding to my messages. Attached is the receipt and the picture of the wig I bought at about $325. I got no money nor the wig returned. They took my money. These issues need to be addressed by AliExpress and steps taken to make the buyer feel assured in buying stuff from AliExpress else you need to ask yourself as a buyer if you can take risk before buying.