Yuri P.’s Reviews of Adore Me & more

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Lingerie

“Love their bra's, but customer services is the worst.”

6/3/16

I Love Adore Me lingerie & BRA's, but CUSTOMR SERVICES IS THE WORST. I was a VIP member for 6 months but it seems like every time; I had a question or issues ordering my products. They were very rude and had major attitude toward the customer. For 2 month they withdraw $$ from my account & didn't receive my product till the 3rd month. Everytime I called each person told me different stories, I was very fed up & tired of them misleading me. On top of that, CUSTOMER SERVICES had major attitudes not willing to help the customer. To bad that because of CUSTOMER SERVICES I chose to unsubscribed my membership.

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Adore M. – Adore Me Rep Over a year old

Hi Yuri,

Thank you for your review.

We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.

I am very sorry that you felt misled by the VIP membership program. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This way you have all the information necessary to fully understand the VIP program. The details can also be found below in the terms and conditions.

http://www.adoreme.com/terms-conditions

Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Best,
Adore Me