Y, T.

Spirit overcharged us for bag fees, and issued customers on our flight worthless and/or useless vouchers. Bag fee debacle - We knew in advance that if our bag was too large, for Spirit's standard size carry on ( the backpack size or less that can be carried on w/o a fee) we would have to pay a fee at the gate. Now this is about principle, more so than cost. Spirit sent a grid showing the price you would pay at the airport, if your bag was oversized for their carry on requirement. The most expensive price was listed at 89.00 dollars for one bag, for which we had only one. However we were charged 99.00 dollars. Spirit gave 100 reasons why they charged us more than the listed price we received in an email. I was told the gate agent could decide the fee… WHAT!? I was told the price could fluctuate based on where we were flying etc. etc… and each time I was given a link to their bag policy. I asked repeatedly why the link wasn't referenced in the price grid I received & nowhere in the price grid did it state anything regarding prices could fluctuate. It also showed at the top my my destination city, so the grid was specific for my flight.
Charging customers 10.00 or more above the listed price is this low fare airline's way of padding their pockets, little by little, customer after customer overcharged.
The bag issue was only the beginning of a nightmarish experience with this airline. Our flight was delayed 6 hrs. Gate agents were dismissive when we tried to get updates on our flight. We couldn't get any communication from Spirit, and to top it off, Spirit's way of compensating passengers for 6 hours of delay w/o communication or update, was by giving everyone a 7.00 food voucher that couldn't be used inflight, but had to be used in the airport, and the voucher expired 24 hours after receiving. We received the voucher as we were getting ready to board at 11pm CST. We arrived at our destination airport at 2am EST. Nothing or no shops were open, so the paltry voucher was worthless because it couldn't be used unless you were returning to the airport the next day. Useless! Oh and it gets better. After voicing a concern, Spirit issued a 50.00 voucher toward a future flight. You may think oh this is great! Wrong again. There is a caveat to this 50.00 voucher. You cannot apply the amount to the full amount of a flight. It only covers the flight price and you cannot apply any of the voucher toward taxes and fees which comprise the majority of the ticket price. Example, for a 77.00 airline ticket your voucher only covers the 19.00 flight fee (remember spirit flights are "cheap" so this is one way to dupe customers into believing Spirit is actually trying to do right by their customers) and you pay the remaining 58.00 for taxes and fees, and the remaining amount of the voucher is voided.
Spirit airlines is full of bait and switch and dupe the customer tactics. Spirit is not worth the time and hassle, and could use an overhaul in their customer relations department, gate agent reps, and their overall business model.

Booked a block of rooms for family coming in for a funeral. Thought we were booking for 139 per room, per night (151 with taxes and fees.) The end result was, we were charged 228 per room. Were told we could cancel the reservation, but we would be charged a 30% cancellation fee. This was Expedia's way to make it right. You can cancel, but we won't give you a full refund. "Prices can change while we are booking your rooms, what you see at the time could go high or lower. This is what the manager expressed when we spoke later about the matter; however, when we were booking the rooms the agent never mentioned the price rate change. We will NEVER do business with Expedia again and will make sure each family member who incurred this extra charge spread the word to their friends and colleagues.