Xu Z.

I recently discovered RTR and was so excited about it, decided to support women entrepreneur business. Signed up for the $100/month membership and the nightmare begins -

Ordered 3 items. The next day got an email from customer service, saying one item is not available, asking me to choose 4 back-up options. I did. The next day got an email saying that back-up option 1 is not avail, it will automatically go to option 2, by that time I was still okay with it.

BUT - a few hours later got an email saying none of the 4 options are avail anymore and I should choose a new item instead.

Then I checked my order, discovered the other item in my order also disappeared. So now only have one item left that's being shipped to me.

Tried to call customer service, waited online forever, finally someone answers and tells me the other two items are not available anymore. I should choose two new items again.

Such a waste of time and energy.