Recently I had a package that needed to be redirected to another address that was not registered to my account. I called the supoort and explained why I needed to do it. I found it was easy to communicate with the support team, who offered friendly help and timely follow-up. It was great support. The package also arrived safely. I would like to particularly thank Nica, who was the assigned agent, and Aimee, Chris, and all others who had got invoved in helping me out. A five-star and big thank you to all of them!