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This my email i wrote when i someone responded to my review; nothing yet!?
Dear Hao,
After multiple chats and phone calls...always after being on hold for hours, I have lost all trust with Trip.com Sincerely hope that you are not giving lip service to appease the review left at site jabber and those reading it.
I have given my booking information multiple times to the chat agents i communicated with and yet here u are asking for it one more time. Let me oblige, again.
My booking details:
Partially Canceled
Booking No. *******5513PIN: 9589
Airline booking reference: 6MOZPG
E-ticket number: **************
View
My return leg was inconveniently not issued but Trip.com conveniently took my money in full!
Ulaabaatar - bangkok not issued!
When can I get my money back?
When can I be compensated for the pain and suffering I had to endure?
I had to travel separately from my wife and daughter
I had to pay for another flight out of my own cash as Trip.com could not even fulfill the alternative they suggested
I incurred more cost arranging transfers in bangkok from airport to hotel...the list goes on.
When will I be refunded? It has been more than a week?!
I know that trip.com is a china based company and have a registered office in singapore...which is not fucntioning!
I am a very simple person but i will work with govt agencies in Singapore, Thailand and the region to market the fact how Rubbish trip.com is and how I was scammed.
Please revert to me soonest and give me my refund + compensation. You can contact me to discuss.
Regards
Winston
Tip for consumers:
PLS DO NOT USE TRIP.COM
Products used:
flights
Winston S.'s review of Trip.com earned 6 Very Helpful votes
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Empty.
Hello winston s,
We are genuinely sorry for the inconvenience in your reservation. We would love to check your order to help you further. Please follow the below steps for further assistance.
1. Please send us your detailed concern and booking details at en_servicemanager@trip.com.
2. Please include a specific indicator on your email subject line: {sitejabber} Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Hao
Trip.com