I ordered a tool trim kit about 20 days ago. Product was never delivered and no updates when visiting their track your order page. Made 3 requests through their web portal and have received no response. Made 2 phone calls one contact with no return call or email. This may be a drop shipper and not a real retailer. In any case steer clear as they are not reputable. Working with my credit card company for a refund now. DO NOT BUY FROM TOOL PLANET UNDER ANY CIRCUMSTANCES!