Stillbay Inc

I placed an order two weeks ago. The order has not been shipped. I tried contacting the company by email and phone with no response. Very poor experience.

I ordered a shaper bit from them and never received an acknowledgement. 7 days later I finally received it after I purchased another one. They didn't answer nor return my phone calls.

Poor service, order placed on 30th, i called up emailed up no response, called again on 6th july, A lady picked up and told " your order may get dispatched after 15days" the person working there is not sure when it will get dispatched... i seriously doubt if i will receive.
If i would have ordered on amazon then i would have got it by now...

Fraudsters operated company...
Beware

I'm a project manager for a commercial builder. We specialize in large apartment and condo projects. Tool Planet is our go to place for tools and replacement parts. Their prices are unbeatable. We can find everything we need in one place, including specialty blades and hard to find parts. And, if I'm unsure about sizes or need more information about a product, Pam is extremely helpful and friendly. We also like supporting a family owned business, based here in the US. Highly recommend.

I ordered and received a 4-jaw chuck for my lathe, but it arrived without the two steel rods used to tighten and loosen the chuck. I notified the company, and they inquired whether the packaging was damaged. I told them that it was not, and asked that they send me the missing parts. After waiting several days for a reply, I called them. Their response (by Pam K.) was that she would "check Home Depot on her way home." That was the last I heard from them despite sending several more e-mails asking that they ship me the missing parts. (They had asked me to return the chuck, but I had already scratched it after putting it on my lathe. Making it unsalable.)

Robert Richter, MD

I have been buying tools from tool planet for awhile now and they have always been of great quality.

I tried to order a magnifying glass and clips combination for 5.99 which they initially said was in stock. After repeated delays I canceled the order. A few weeks after that, two charges showed up on my visa bill for about $340.00 each. The amounts weren't exactly equal, but close. The charging company was apparently based in Nairobi Kenya. I immediately called Capital One to dispute the charge and discovered that the number used was a virtual number I created specifically and only to be used on the ToolPlanet website. Either the site has been compromised or it is a front for a fraud operation. Use with caution.

I purchased cam clamps for my cnc and i have been waiting a month. No answer every time I call. Its straight to voice mail and i leave a detailed message with my email and phone number and i dont get either and i call every day! This is very very poor business i could have ordered from Amazon and know i would get them. I chose to use these guys for a few bucks. NEVER EVER AGAIN! EVER!

I got on a amazing deal on a tool I needed for my shop. Best price anywhere. I called to ask about my order and Pam who is a great customer service person on the phone, told me about some other tools that I might like and she was right. She is great to talk to and knows her stuff well. This is why I placed another order. I made to feel important. Thank you Tool Planet for being one cool place to do business with. Give Pam a promotion please.

Ordered two tarps 3 wees ago... never even received shipping confirmation. Called and spoke to lady twice and I was promised a call back. Never happened. Now I call and straight to voicemail. Scam scam scam

These guys WILL NOT return a call, e mail, or even respond to a certified letter! I have filed a complaint with the local BBB and copied Tool Planet. Still no response! I am simply wanting to exchange a product that I ordered. Prices are the same, sent back a new unopened package. I have no idea what the deal is.

Terrible customer service. Had to file a dispute with paypal to get a refund for a tool they sent that was not what I ordered. They also go under the name of Stillbay so beware.

Being a first time buyer on Toolplanet.com Pam expedited my order and items came in as described. Couldn't be happier with my purchase.

Pam of Toolplanet went above and beyond in the customer service department. I ordered 3 high quality augers and one of them would not be in stock for several months, so she made a substitution telling me that if I wasn't satisfied with it, I could get back in touch and she would make good. I got them, tried them out and the substitution, while a good auger wasn't as good as the other two high-end ones. She said I could keep the one and she put in a back-order for the other. When I found one in stock from another supplier, she canceled the back-order and gave me a store credit.

All in all, she won me over. I'll definitely be going back to them in the future.

For the price it's a good thing! I've looked all over and too planet has the best price for the money.

Very communicative. Great to deal with. UPS damage one of the units. I sent an email with pictures and another unit was shipped. Thanks!