William M.

Wanted a beginning sax for my teen Grandson and we found what he wanted at Sweetwater but it was made in China so I balked. Talked to a "sales engineer" and he assured me that everything brought in had had a multi (42 I think) point quality check and it would arrive pristine. When it arrived there was a brass ring part toward the top, holds the reed I think, that was obviously damaged. Easy to see and not done during U.S. shipping. Bad. After pics and some comms Sweetwater agreed to replace the part with an "upgraded" version of the part. I checked their similar parts and they offered the cheapest replacement possible (upgrade from what?). In the end I think the inspection statement is a marketing ploy and does not actually occur. Maybe a spot check but nothing thorough. The damage was extremely easy to see. When we go for an upgrade I will go out of my way to buy from someone else and even pay more. There were also some shipping (drop from 3rd party) problems for additional items so a very large hassle. Also no real apology or explanation of the mistake. Cold exchange. Beware. He loves the sax and he is getting good.