William C.’s Reviews of Getnamenecklace & more

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Custom Jewelry

6/8/21

So I ordered my wife a 5 stone mother's ring. It took a long time for shipping. They didn't put contact info on the package do it got stuck at the local post office for days. The customer service did stay in contact with me to help. There is a burn mark down the side of the ring, it also continues around the bottom of the band! Have contacted customer service will update when I see what they do. Update... company has offered to replace ring. Will see what happens, then update again. Update... ring has been replaced! It's beautiful! I'm changing my stars on the review. Very happy now.

Tip for consumers:
Long shipping time , waiting to see how problem is resolved. Problem has been resolved to my satisfaction......happy !

Products used:
Mother's ring

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Alan S. – Getnamenecklace Rep Over a year old

Dear William,
We are sorry to know that.
Could you please kindly provide us your order# and payment email address or any payment receipt so that we can help you to check this?
Please contact us via email support@getnamenecklace.com if you need help.

Yours,
Customer Service Team