I called after 3 days to check on my item since their website showed it was "processing". They said it shipped, then they said it was shipped to another store, but would be sent to me that day. Four days later I called and they weren't sure if it shipped or not. I asked the Customer Service rep to cancel my order, he said he couldn't because it had shipped, but there was no tracking information. I called my credit card company and they said I wouldn't be charged. I called Mountain High Outfitters again, no change. I tried their chat line with a different rep. They finally sent me an email that if it didn't arrive they would cancel the order. It's been two weeks now with no word from them. I don't believe they ever had the "sale" item that was advertised on Google ads, and I would not believe anything their Customer Service tells you.