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Ordered items for Christmas well in advance. Was told they were on their way. They weren't. Tried to return them (as I'd bought elsewhere just in case, fortunately), and they wouldn't return. Was on hold with customer service for over an hour. They refused to return the item, but wanted to give me a gift card worth less than the item! Customer service doesn't get any worse than this. My family and I will never, ever shop at Saks Fifth Avenue again.
Wendy W.'s review of Saks Fifth Avenue earned 4 Very Helpful votes
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