Des A.

Think twice!
I received my order from Saks online, and upon opening it noticed severe damage to my item. I immediately contacted Saks l, made them aware of the issue, provided pictures as requested by the customer service operator and was sent a return label, which was prepaid. The item was excepted for return due to damage. The same day I received the item I returned it within two hours! Fast-forward a week later to March 6,2024. I received an email stating they have accepted my return. I waited two more weeks and did not receive a refund, so I contacted them. They informed me that it would take 10 to 14 business days, it is now March 28,2024, which is exactly 17 days after they accepted my return and I still do not have a refund. I reached out to customer service which is of course overseas operator, (they give them no power to refund) so I was told I would have to wait up to another seven business days for them to file an escalation so I can get a refund! This is beyond ridiculous for a multi million dollar luxury company! The 10 to 14 business day return policy is ridiculous enough as it is but it only adds insult to injury that I have to go out of my way to send multiple emails and make multiple phone calls after the 17th day only to be told it could take another seven business days, or quite possibly longer to get the money that they owed me because they are waiting to hear from their vendor""! The bottom line is, I will never order from sack again and you should strongly consider it as well! If I could give zero stars I would. Also, you can't get anyone on the phone that has any kind of authority within the company, they do not give out names to managers etc. NO corporate numbers with people who are accountable. It's a specifically designed beehive to send you around in a circle chasing your own tail until they feel like giving you your money back or you forget and they keep it! You have to contact your bank and do a charge back which I quite possibly might have to do to get my refund!