Wendi S.

I have always shopped at Dermstore and had amazing service until this Christmas. I purchased items in November and did not receive until after the holidays. I wasn't upset by this just planned to return them. The Hut(Dermstore) received these time January 30th. I have written them many times. I had many calls with managers who promised a refund because they knew they has the items. I finally had to take the case to PayPal. The Hut has split my order into two charges. When I made a dispute they honored the first but used that refund to disprove the other charge. PayPal does not pay attention for disputes and didn't read or look at the evidence that both charges were for the same order that I had not been refunded for.
I have spent $1000s over the years at Dermstore. Loyal customer since they began. I will never shop there again. Shipping is questionable. They still have $200 of mine they refries to give back. It's another company who's using tactics to cheat and steal from customers. It was my first return. I should have learned sooner.
SHOP SOMEWHERE ELSE! Trust me.

I have always loved target but I am done. First problem was I had returned and item by mail and didn't receive a refund after it was received. This is system glitch that had happened before. I talked to a very rude customer service rep. I asked them if they understood WMS and what I was talking about. He took it as an insult, cussed and me then my returned was denied a hour later. I am not finished with this issue and plan to take it further.
A few days ago I used my target circle money on an online order. Before it shipped I cancelled the item. I wrote a customer service rep and asked why the full amount of the reward was not used on the item left. He was nice and said the remainder would be in my account in 24 hours. It has been a bit longer so I wrote customer crevice again. I had screen shot the whole conversation and sent it to this rep. I also wrote her what had happened. She said no that it was my problem and a miscommunication. The screenshots show it was not a miscommunication. It is only $12.00 but I am over it. I known there is a shortage of finding people to work. Target is lucky because they have one last customer.