Webbi L.

Stay away from EconomyBookings.com, their "free cancellation" is not free. If you cancel your booking, you will get a "credit" on their eWallet. That amount can only be used for future bookings. If you want to withdraw that amount to get a refund on your credit card, they are charging you an hefty administrative fee of 60 euros to do so.

I admit that I did a mistake when a booked my rental. I booked the car at the wrong Rome airport. But the car wasn't available at the other Rome airport, so a credit would be useless to me right now. I simply booked too fast with fear of missing out on a great deal. However, I realized my mistake minutes after booking and it was already too late... there is no "grace" period where you can cancel and get a credit card refund without paying any fees... its all or nothing with that website.

Overall, its a bad experience, with misleading information, abusive fees, and bad faith from the customer service who just send you to their cancellation policy (which is definitely not a common practice and requires some digging).

Don't get trapped, don't lock your money on their platform, use another platform.

Their customer service will not help you get a full refund. They will simply reply with links and pre-made template and evasive answers. You will have the worst time communicating with them.

(Note: I'll modify or delete my review if they come to their senses and offer a full refund without asking any fees / reducing my refund amount)