wayne S.

Empty box arrived on my doorstep 6/6/2018... it is now 10/16/2018. No guitar, no money back, no resolution. I keep being told they are "investigating" it with FedEx and as soon as they know something they'll tell me. So I contacted FedEx. The claim that had been filed was denied and musicians friend was told they did not file the claim soon enough. Bear in mind I reported the incident as soon as the empty box arrived. Now MF says they're working with FedEx to reopen the claim because MF swears they reported it within a week after I called it in. MF never reaches out to me, I always initiate contact. For every 3 emails or phone calls I make I may get 1 response. I've asked for managers and supervisors with no luck either. I've told them to just let me know if I'm not getting my product and if they're keeping my money so I can just move on, but nothing. I'm convinced they just ignore you long enough that you go away. Horrible company that I've spent thousands on over 20 years now and I'll never buy from them again over a dispute with a bass that costs less than $300...