Rod J.

I bought a brand new guitar and received a filthy, factory defective, guitar packed in bubble wrap in a broken box with rusted strings a a severe coat of human grease. The guitar can't even be intonated as the neck pocket was cut too deep. Definitely why it sat on a hook at a local Guitar Center and the guitar couldn't even be tuned correctly. By the time I figured it out my return date had passed because I assumed that they would cover a defective product. Instead I was directed to seek out the manufacturer's local rep. My advice is to check your product out for every defect possible as soon as you receive it and return it if it does not meet the specifications of the instrument that you bought. I have been working on and playing guitars and basses for over6 decades and do have significant experience in these matters.