After tanning with Sun Tan City for over 4 years and recently spending $60 on lotions and having several points left, a rude girl told me today that without a membership I forfeited my points and I needed to leave. She didn't ask if I wanted to buy another membership just that I couldn't tan and needed to leave. What a horrible little smart ellic. I did file a complaint with thier customer service. Now I'm looking elsewhere to tan.