Katie W.

I went here to save money on meds for my rat terrier. I will start looking for another company. First, she had a heartworm exam October 2023, and the meds were denied. She went for yearly shots 12/26/23, and I denied the heartworm exam since she just had one. This was the vet's error and not them; however, both parties have made it difficult and a pain in the tail for meds! Both parties should work together to correct the mistakes, and I should not have had to call three times! Then, they denied the gabapentin she is on. They state the vets with the pharmacy denied the meds because it was too soon to order a controlled substance. Interesting! Your customer services reps advised this wouldn't be an issue as long as the vet approved. Do they not all work together and are they not all on the same page? I work total loss insurance, and I go over and beyond to do my best. They should do the job I do and maybe get taken down notches. I deal with a lot daily, and I have to do your jobs too. Get it together! I should call once and it all be taken care of, but every time, this becomes an ordeal.