Вячеслав М.

Sankt-Petersburg

Вячеслав's Profile

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Freewallet

Cryptocurrency Other

“Freewallet scam! $15,300 is blocked on my account”

10/17/23

$15,300 is blocked on my account
Technical support arranged a long verification procedure, they asked to confirm the origin of the money, send a passport, a selfie and a bunch of other documents - they provided everything. The account is still blocked and they do not allow me to withdraw money.
The last thing I heard from technical support: "We've already sent you a reply in another chat.
Please do not create multiple support tickets for the same issue! It doesn't speed up the process, on the contrary: it takes us even more time to sort out all your tickets.
I was left without work, these are all my last savings...
My ticket *******

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Lauren G. – Freewallet Rep 10/18/23

Hello, sorry that the verification procedure caused this kind of inconvenience to you.
Our Security department will check the provided details and get back to you with an update soon. Thanks for your cooperation and patience!