Ordered an ottoman July 14 2021. First ship date was Sept. 2021 every month my delivery date mysterious changes. I don't receive any communication from them. Apparently, I'm just supposed to keep checking. I have asked them to refund my shipping charge as this is completely unacceptable yet they simply can't help me in any way. I feel sorry for their employees. I will never order products from Pottery Barn again. Such a shame they can't stand behind their brand.