Vivian c.

I ordered two dresses from this website www.topjara.com because I saw an ad on Instagram. My bad. I should have known better. Turns out, it is a company based in China. I had been burned by another company based in China where they use photos from other clothing sites that completely misrepresent the product they end up sending to you (all these China based companies that advertise online do this!) and I was sent clothing that looked absolutely nothing like what I had ordered. But I decided to give it another try with this company. But this time, it was way worse.
The alarm bells should have started ringing when I didn't receive an email confirmation of my purchase. 4 months later I had heard nothing from them nor had I received the goods that I had paid for. The only reference to the purchase I had made was through my Paypal account where there was a customer service email. I emailed that and received a "this email does not exist" undeliverable notification. Since then, I still have not received anything nor have I heard from them. I have had to write off amount of USD74.99 that I paid since there is nothing I can do about it. The only thing I could do was to write this review and warn other people so that they won't go through the same thing.

I ordered some flowers to be delivered to my mother in Hong Kong and I paid 100 for this service to surprise her on the morning of her 70th birthday. I specified the time of delivery to be before 2pm. By 2.30pm, my father, who was the contact for the delivery, had heard nothing and he messaged me to ask what was going on.

I looked on the website and they do not give updates on the status of delivery so I tried to call the "customer service" phone number and got through to an automated message in Spanish after which it hung up on me. I tried again and the same thing happened so I emailed them. I received an email message back saying they were sorry and they would try to do everything to sort it out, but if nothing happened they would give me a refund!
A few hours later, there was still no further contact or update. I asked for them to try to deliver the flowers the next day rather than give me a refund and I still did not get a reply.
My parents waited the next day just in case and then my father was called by the local flower shop saying they could not deliver before late afternoon. He was quite angry by this point and asked me to cancel the order. I emailed to cancel the order - and I still had had no reply email from "customer service" for my previous emails.
Then suddenly the flowers arrived.
The lack of communication and the confusion which arose from this, causing my parents having to delay my mum's 70th birthday celebration because they had been waiting for the flowers to arrive is completely unacceptable. Through this whole process, I received one email from Flora Queen which didn't confirm anything at all and was totally unhelpful.

To have paid 100 for this absolutely ridiculous farce of a delivery is beyond comprehension. I will never be using Flora Queen again and I would highly recommend that anyone considering it should think about using someone else.