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violet b.

Minnesota, United States

Contributor Level

Total Points

1 Review by violet


I got charged twice on a $306 order. I was charged the whole amount twice because they originally missed 5 items on my order when they shipped it. So when they shipped the remaining items they charged me again. So I tried to get ahold of customer service to help resolve this issue. I spent 30 minutes trying to get ahold of someone through the live chat and I had 5 different "people" enter the chat and then leave immediately. I tried calling the customer service number and had to call 3 separate times to finally get ahold of someone. The first 2 times I had called I was waiting on the phone for 15 mins before the automated voice told me the phone line had been disconnected. Can't even say what the products are like because I haven't even received them but this experience has left a sore taste in my mouth and I'm not even excited to get the items anymore. Never buying from here again.

Tip for consumers:
Don't use this site. I've had nothing but issues and a horrible experience since I clicked submit payment!

Products used:
Been 2 weeks and I still haven't seen any of my products. I live in the U.S and based on the not helpful tracking number that states they still haven't even received the package, this shop is located in Texas, United States.


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