Valerie H.

I ordered 4 items on May 3.2 of the items were bras and the good sizes. For the other 2 items, I used the size guide on their website (clicked the link on each individual item) and their size guide indicated XL as being a size 14-16. They sent me a size XL-size 22 for the bandage bustier and a size 5XL for the robe. When I explained the situation to them by email and left a phone message (which they never returned), they said they sent the correct size and that if I want I can pay shipping and return everything but need to pay the return shipping but they wouldn't offer to send it the right size. For them, they hadn't made a mistake. They offered a store credit for the return shipping I would pay but at this point I don't want to buy anymore from their site and I don't trust them, especially since I'm careful about reading size charts when I buy online.

This is not my first time buying from them, but first after COVID.