Victor U.

I bought a used (refurbished) POL-2200-*******-025-RE Polycom phone from this company. The phone came without its AC Adapter and after that it didn't work at all with the Ethernet connection. Company refused to provide the AC Adapter saying it had to be bought separately. Really? AC Adapter must be a integrated part of an electronic equipment. The seller did not specified that the adapter needed to be bought separately. First. Secondly, seller agreed on free shipping. Item arrived two days late after the assured delivery date. Company promised to send a return label withing 24 to 48. Twenty-four hours to email a return label? Really? After finally emailing the label, and the phone was sent back, seller was contacted to assure they had received the returned item and to request expedite shipment of the replacing phone. Customer representative assured he was going to do the best to make sure customer gets the phone back ASAP. After checking with the seller on the status of the shipment, customer was informed that the order was not expedited, that he was going to get the merchandise in 10 business days. Really? Bottom line, the customer care of this company is just horrible. Communicating with the personnel is really difficult. Besides linguistic problems, they're very impolite, when not rude. I would never buy again from this company.