Victoria C.

I haven't received the product yet. Check back after I receive same.

My first Nespresso machine was classy and sturdy. So much so that when my sister came to visit last year in Arizona she ended up buying one! Then it broke. I replaced it with a new machine thinking nothing of it. It's the cherry red one. Since purchasing it, I have had nothing but problems with the pods getting stuck inside the machine, to it blinking red for no reason, oftentimes delaying my ability to get to work on time. They also used to provide free shipping over $36.95 order for pods. Well, that went away along with the good service. I recently bought the Alto Ambrato pod, which did not fit into my machine. There was no message saying "this doesn't fit into the Cherry Red machine." how was I to know. I called Nespresso to tell them what happened and GOT COFFEE SHAMED! That's right, I won't call again- all the dude said was "that's the wrong size pod for that machine" and "we can troubleshoot your issues." Look, I already know how to troubleshoot but why should I have to? I never, ever had this problem with the other machine. If it works don't fix it. That's exactly what they did. They "fixed" something that was working perfectly well. The new machine is downright defective, ok that's all Folks!