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After writing my previous review, eShakti's customer representative sent me a message here requesting my order # to see if something could be done about the situation. I gave my order #, and received a reply to my original emailed order confirmation, with eShakti requesting photos of me wearing the dress, from 2 views. Upon taking these photos, I discovered an issue I hadn't seen yet - the hem is uneven, much longer on the right than the left. While people may not notice this flaw when the dress is worn, as a seamstress I expect a custom-made dress to have an even hem.
After sending my photos, eShakti has requested I re-verify my height and I have done so. I even double checked on my end, and verified that yes, I submitted it correctly on the original order.
I will update again with how eShakti handles this. I was not looking for a return, exchange, nor remake. As I mentioned in my original review post, I needed to wear the dress with embellishments added to a wedding on October 28th - the dress has now been altered and worn, as there was not enough time between me receiving the dress and the date of the event to attempt a return, exchange, or remake (due to when I ordered, not due to any shipping delay). My review was to make potential buyers aware of issues that may arise in using this company. EShakti chose to reach out to me, and I am curious to see how they choose to proceed.
For my first try ordering from eShakti.com, I ordered a plain wrap dress for a wedding, with the intent of adding my own embellishments to it. Gotta say, I'm not impressed, and fairly bummed about it. Online, the fabric of this dress looked dressy and well polished. In actuality, it's dull and a little rough and very casual looking. Which is ok, but not when the intent is to look fancy! It also holds wrinkles like no tomorrow and even after steam pressing, it still looks like a wrinkled mess.
I put in all my measurements. They asked for a lot of them, and as a seamstress, I know that is a good thing - the more info, the better the fit should be. In the actual dress though, the top is a little too loose on me to the point of looking sloppy, and the hem is far too short. I ordered ankle length, and it is about 4 inches shorter than that. I have VERY short legs, so having a dress that much too short is pretty surprising.
They do offer returns. But I ordered too close to our event date to be able to return it, have a new one made, and embellish it how I plan to. So I will need to make it work with a custom made dress that is pretty far from what I thought I would receive.
I am very seriously considering avoiding this company in the future. If I cannot trust a custom order to be what I asked for and fit like I need it to, I may as well stick to mall stores where I can at least try on the clothes before purhasing.
Vicky G.'s review of eShakti earned 10 Very Helpful votes
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I ordered 3 dresses, and the company (if this is even a real company) confirmed a date of...
