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I tried Grove Collaborative because I wanted to try some more eco friendly options. They automatically sign you up for subscriptions and autospiments that will go out monthly.
I have tried to edit the shipments before they are sent, but it never works. They ship what they want even after I edit my orders.
Then they signed my up for a VIP membership free trial that I could not cancel. After the free trial the membership costs $19.99 a year. The site claims it can be canceled at any time. But if I navigate to a web page that even hints at cancelling the membership or auto shipments I get redirected to their login page.
The webpages about how to cancel autoshipments, modify your account, or cancel subscriptions ate bogus. The only menu option you are provided to manage your account is "Log Out".
Stay way from this company. I haven't seen a product on their site that can't be purchased somewhere else.
Karren S.'s review of Grove earned 3 Very Helpful votes
Karren hasn’t received any thanks yous.
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Thank you for this helpful feedback, Karren.
We apologize that you had some unwanted orders process and can understand how frustrating this must be. We would love to assist you in returning any unwanted items.
You can have a Grove account without monthly recurring orders or a VIP Membership, which will allow you the maximum flexibility to shop only when you wish to order products. There is no charge to have a Grove account and we would love to help you to adjust your product subscriptions and account to suit the needs of you and your household.
Please reach out to us at support@grove.co, through live chat or via phone Monday-Friday from 8:00 AM - 12:00 AM EST at 1-844-GROVE75 (1-844-476-8375).
Best,
Team Grove