vicki r.

I booked a room for my son in law. They did not send me an email regarding the confirmation number. I needed to cancel the room. You can't reach them unless you have a confirmation number so I used another one for a future trip. When I finally reached them they said they could not help me without a confirmation number. I explained the situation to them but they said they could not help me. I sent numerous emails explaining the situation and each time the response was PLEASE GIVE US THE CONFIRMATION NUMBER SO WE CAN HELP YOU. I called the hotel and they said they could not cancel a reservation made by a third party booking company. The only address they have is in Europe. I wrote them and never heard anything. After spending literally 10 hours on the phone and sending emails to them, I was never able to get anyone to cancel the reservation and was charged a $260 no show fee.
View more