Vey G.

This is the first time I come across with a company that charged me without my authorization and did not even accept my refund request within acceptable period. It is even hard to find their contact information and they do not have any phone customer service. In the email response, they just reminded me how clearly they explained the annual charge policies and I did not follow them. This is the worst company ever. They charged me an annual amount $449 with no clear refund instruction. I am not an artist but just a regular first time user of Issuu. Why should I go purchase annual premium plan? But from now, I will post this problem on every platform so to show them customer is bigger than Issuu. I also reported it to Paypal as an unauthorized charge and will wait the result.