They will not transfer you to a "manager" asked for a a manager and just got put on hold for 30 mins and if they know they can not help they will not give you a name.
They sent me to collections with out notifying me (I went back and checked) then I call to have it "resolved" I was told it was then a month later the same collections company (they had updated with legal zoom) is calling me saying that i still owed, so I called and Brad who was helpful let me know I owe nothing then tranferred me to "buisness managment" the guy that answered did not give me a name and just gave me attitude when I wanted them to fix their mistake and instead of transferring me which should have been done he left me on hold.
If you haven't started using this company DO NOT BOTHER.
Happy you found it easy to use, Veronica.