Veronica D.

Have used and ordered BareMinerals for years. After this experience I will not place an order with their company ever again. Place order May 22, a week later receive an email this order has been cancelled. Call CSR and she has no idea why the order has been cancelled and after a half hour I can not wait any longer for an answer. Later call another CSR and she explains the order is cancelled because a brush is out of stock that was chosen in a bundle I purchased. This CSR places the order again with a different brush choice. Days later no shipping confirmation and no order. Contact CSR again and am told I need to wait a full 10 days of FedEx showing the shipment has not moved before they will replace the obviously lost order. Another order is placed after the 10 days and this order is also lost and now it is June 16! The CSR says at this point they will just issue me a refund! No sorry, no explanation how a company can loose two orders according to FedEx the company created a label but never processed the shipment to FedEx. Please do not waste your time there are now other Mineral makeup available from more reputable and reliable companies.