Veronica B.

They get 1 star only because one of the warmers were cool but their customer service is absolutely the worst if you're unhappy with a product & ask for a refund. For starters they are ridiculously expensive. You can definitely find cheaper. Beware of their "natural" oils & don't get it on anything unless you want it to disintegrate. Besides some warmers I bought this fragrance flower for my camper. I used a weekend & decided I would pack it up for another weekend. I set the flower wick on the soap dish to dry & it actually melted the surface. I contacted the rep that sold it to me & told her I was unhappy with the product. I wanted a refund because it damaged the sink & sent her pics. She told me she contacted the company & they would be contacting me via email. Next day I get an email from their legal department. Which read:
"We are sorry you had this experience with the fragrance
Flower - we assume that the bottle must have been knocked
Or tipped over, as there is no other way for the fragrance oil
To have leaked out and created a ring on your table.
Please note that the warning on the packaging states,
"This
Product contains fragrance oils that may cause damages to
Fabrics and other surfaces; avoid contact with such."
Scentsy cannot be responsible for accidents with or misuse
Of its products. As a courtesy we would like to offer you a
Replacement fragrance flower if you would like.

They didn't even have the info right. It was a sink not a table & what idiot offers you another one of something your unhappy with in the first place. Needless to say I definitely won't be buying anything from them again. The scents don't last long either. Don't walk RUN if someone invites you to one of those parties.